Charles Szabo Email & Phone Number

Fairhope, Alabama, United States

Portfolio Director for a Suite of Mortgage Service Companies- Strategic Planning and Operational Excellence to provide Industry Leading Real Estate Valuation Solutions- End to End Operational Oversight of EVP, WAIV, and WAIV-Tech- Budgeting and Procurement- Culture and Process Development- Cross-Company Project Management

Indianapolis, Indiana Area

- Leveraging the latest technology and analytics to roll out new operational model.- Provide detailed consultations to real estate investors nationwide.- Enhance compliant policies for an end to-end process supporting the delivery of best in class products.- Top 1% producer by increasing market share 30% and a profitability increase of over 45% in 18 months.- Increased accountability and performance by leveraging technology and communication theories.

Irving, Tx

Operational leader for local and global business process outsourcing.- Develop talent at 5 global locations leveraging third party oversight of business process outsourcing- Reduction in operational costs by 45% while increasing client satisfaction.- Executive collaboration developing financial forecasts and strategic plans to meet revenue and profit objectives.

Indianapolis, Indiana Area

Operational leader for the end-to-end underwriting processes sustaining cost efficient yet compliant procedures while cultivating high morale.- Enhance compliant policies for an end to-end process supporting the delivery of best in class products.- Reduce operating costs over 37% through proven lean methodologies and leveraging global resources.- Collaborate with Executive Team to develop a strategic plan and operational budget through extensive capacity modelling. - Third party oversight of global business outsourcing initiative.- Lead a management team to increase morale while reducing attrition 25% YoY creating a stable and productive environment.

San Antonio, Texas Area

Executive operational leader and primary point of contact for regulatory agencies and senior officers while maintaining detailed knowledge and adherence of banking regulations for Mortgage and Equity Lending.- Design and implement strategy, guidelines, policies and procedures for core underwriting operations and quality assurance groups.- Lead the identification of collateral risk within Real Estate transactions; delivering proposals, actions, and end results to Product Line Leaders, Bank Chief Credit Officer, and the Board of Directors for the bank. - Direct the team through successful and “clean” OCC, CFPB and FNMA/FHLMC audits.- Partnered with and directed the efforts of multiple departments to utilize data and aggregates to automate the decision process and reduce cycle time by additional 40% while maintaining quality & compliance.- Spearhead the philanthropic efforts for the Bank's annual United Way charity drive.

Dallas/Austin/San Antonio, Tx

Established LPRES LLC, a leading Real Estate Appraisal Firm that successfully acquired business shares from the largest mortgage companies in Texas.- Pioneered this company in 2003 — by the end of its “run” in 2011, had acquired the mortgage arm of the nation’s largest home builder – DHI Mortgage of DR Horton Homes, to become their largest appraisal provider within Austin and North Dallas, with transactions averaging over $40K per month.- Initial customers existed of “Mom and Pop” mortgage brokers generating an average of $4K per month in gross revenue. By opening new branches with larger mortgage companies in central Texas, net incomes more than tripled, and sales increased by roughly 1000% delivering $40K+ in gross monthly revenue. * For DHI Mortgage specifically — monthly gross revenue climbed from $1500 to over $12,000, primarily due to a high quality product and best in class customer service. - Oversaw and managed the development of an entire staff consisting of ― Administrative, Customer Service Representatives, and Field Representatives; conducted quarterly employee reviews to enforce optimum levels of work performance and productivity.- Contracted with Fannie Mae to conduct regular nationwide desktop reviews of appraisals for residential properties; established appraisal standards, reviewed appraisal reports, and assessed trends to evaluate risks and establish solutions. - Key participant in USPAP/FNMA/FHLMC/FHA Guidelines Training Seminars.