Charles T. Email & Phone Number

Greater Philadelphia Area

As an ER/LR Specialist, I provide expert-level advice and serves as a subject matter expert, providing authoritative advice and guidance on all types of problems, making important recommendations and decisions to management and the superintendent-Serve as the policy-level specialist and principal management resource, spokesperson, strategist, and practitioner in: Federal Labor Relations Authority, Merit Systems Protection Board, Circuit court proceedings, arbitration proceedings, collective-bargaining negotiations, and bargaining sessions with two labor unions, AFGE and FOP. I also apply my knowledge of principles, practices, legal and regulatory requirements in drafting or revising agency policies-Analyze and apply employee relations principles, practices, legal and regulatory requirements, and analytical skills to advise management about appropriate disciplinary or other corrective techniques in response to a range of conduct and performance problems. I also initiate, draft, track, and following up on all cases and actions to ensure timely completion and compliance, resolving problems or issues-Prepare a variety of correspondence on behalf of the agency to address Labor related matters, including: unfair labor practices (ULP), grievances/arbitrations, contract violations, representational and negotiability petitions, impasse proceedings, etc.-Provide advice and monitors the administration of formal performance rating and employee recognition plans, including addressing underperforming employees-Deliver training to management and employees on a variety of employee and labor relations topics-Explain policy and procedures to employees and management to help them understand rights, options and obligations, resolving disputes-Identify, provide advice and assist management and employees with advance leave requests, Family and Medical Leave Act issues, Employee Assistance Program and fitness for duty reviews

601 S. 12Th Street Arlington, Va 20598-6007

As a Case Manager, I adjudicate cases of alleged employee misconduct, ranging from entry level employees to senior level management, through reports received from TSA offices, including TSA’s Inspections (INV), Federal Air Marshal Service (FAMS), and DHS Office of the Inspector General (OIG). I serve as the subject matter expert (SME) and work independently and without supervision regarding:• Analyzing complex and sensitive facts of a case to assess whether an employee has violated any Agency policies, or procedures, including determining recurring, unprecedented and highly controversial problems• Conducting additional research and/or formally request additional information• Maintaining specific knowledge of TSA and FAMS policies, theories relating to employee relations, and past Merit Systems Protection Board (MSPB) case• Analyzing and documenting Penalty Factors and TSA comparators to determine an appropriate level of corrective action• Documenting and submitting case files, relating to proposals, including depositions, MSPB hearings and freedom of information requestsI also serve as the proposing official in detailed, persuasive notices of proposed suspensions and notices of proposed removal against an employee, ensuring actions are appropriate, consistent, and supported by the evidence. For less serious cases of misconduct, I draft Letters of Counseling and Letters of Reprimand. In addition to my regular duties, I also assist program support by conducting in-depth data generation, analysis and reviews of statistical data and case history in response to information request regarding the office's objectives. I also identify issues, concerns and monitor and evaluate trends, which I present in both oral or written reports. I also updates and status reports, to management regarding the data by preparing and/or providing briefings and presentations on analytical findings. I also provide assistance with uploading, editing and inputting data into the database.

2 International Plaza Suite 640, Philadelphia, Pa 19113

As a Manager, I managed the security screening operations (both checkpoint and checked baggage) to protect the traveling public. My main duties included:•review, interpret and implement security-screening policies and procedures, educating employees to ensure compliance, recommending changes when needed•participating in briefings concerning security sensitive information•identifying, distributing, assigning work and balancing workload; reviewing, evaluating and reporting on the progress of work to management•serving as an advisor or facilitator in coordinating team initiatives; and reviewing and analyzing screening equipment and maintenance•setting priorities and prioritizing tasks based on organizational needs while holding employees accountable for completion of tasks, monitoring and evaluating progress to ensure desired outcomes•monitoring, coaching and developing employees to promote and enhance employee performance •coordinating national and local crisis management and incident response protocols•working cooperatively with airport stakeholders, airlines, police, other Federal agencies and vendors to assist and respond to incidents, concerns, and issues, while maintaining the balance of safety and security•working directly with the public and flying passengers to address incidents, concerns, and issuesI also addressed structural and organization efficiencies by managing and collecting various metrics to identify areas in need of improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process. I conducted quantitative analysis to evaluate effectiveness, efficiency, and productivity, assessing short and long-term resources. I assessed operational weaknesses and developed corrective plans to address and maintain organizational objectives. I also performed collateral duties: Alcohol and Drug Program Site Coordinator, Chairperson of the Joint Award Committee, and Employee Relations Specialist.

Greater Philadelphia Area

As a Supervisor, I made independent, security-based decisions using intelligence, critical thinking, experience, observation, and passenger engagement. My duties included:• Conducting and supervising subordinate employees in conducting security screening of persons and their checked baggage, including cargo screening• Overseeing baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel• Participating in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, including strategic planning initiatives, workforce planning, and other reports and documents for TSA and superiors• Preparing various types of communications such as morning briefings, logs, reports, and documents • Developing incident information and reports for Law Enforcement Officers (LEOs) and superiors• Collected and documented various performance metrics for analysis to evaluate effectiveness, efficiency, and productivity of programs and processes• Working directly with airport stakeholders, airlines, police, and other Federal agencies to assist and respond to incidents, concerns, and issues, while maintaining the balance of safety and security• Working directly with the public and flying passengers to address incidents, concerns, and issues, while maintaining the balance of safety and security• Setting priorities and prioritizing tasks based on organizational needs while holding employees accountable for completion of tasks, monitoring and evaluating progress to ensure desired outcomesIn addition, I served as a first line supervisor for assigning work, reviewing and evaluating work; approving leave; recommending corrective or disciplinary actions. I also managed employee performance, providing assessments on their performance, and formally rated my subordinate’s performance on a quarterly and yearly basis.

Greater Philadelphia Area

As a Lead Transportation Security Officer (LTSO), I identified, distributed, and balanced workload and tasks among subordinate employees in accordance with workflow and skill level, making adjustments to accomplish the workload in accordance with established priorities. I resolved simple, informal complaints of employees and passengers, except formal grievances and appeals which were referred to a supervisor or an appropriate management official.I also served as a coach, facilitator, and negotiator with coordinating team initiatives and activities among subordinate employees. I provided input to supervisors and/or managers concerning a variety of human resources matters relating to employees including, but not limited to, performance, promotions, reassignments, awards, etc. I trained team members, monitors and reports on the status and progress of work, and represents the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.)I assisted management and law enforcement officers (LEO) with inquiries for information or investigations that was initiated against a regulated party. I was routinely apart of information briefings, concerning sensitive information. I developed preliminary incident information for LEOs and superiors and wrote various types of communications, reports, and documents that are germane to the work performed.

Greater Philadelphia Area

As a Transportation Security Screener (TSS), I provided security and protection of air travelers, tenants, airports and aircraft in a courteous and professional manner through Passenger and Baggage screening. I operated screening equipment to identify deadly and dangerous objects in baggage, cargo and on passengers, by preventing those objects from being transported into the sterile area and onto aircraft and control terminal entry and exit points. I performed searches, to include hand-wand, accessible property, checked luggage and pat-down searches, interacting with the public, giving directions and responding to inquiries.I was able to maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

Homeland Security Certificate, Homeland Security, 3.90

Honors: Summa Cum Laude Continued studies in courses related to Homeland security, which include: • Introduction to Homeland Security, •.

Bachelor’S Degree, Criminal Justice/Law Enforcement Administration

Earned 63.00 credited hours, totaling 135.00 credit hours towards Bachelors degree and Associates degree.

Associate’S Degree, Business Administration And Management, General

Earned 63.00 credited hours, totaling 135.00 credit hours towards Bachelors degree and Associates Degree.

Associate’S Degree, Criminal Justice/Law Enforcement Administration

Activities and Societies: Earned 48.00 credited hours.

Criminal Justice/Law Enforcement Administration

Earned 24.00 credited hours.