Charles Chen
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Charles Chen Email & Phone Number

Vice President Revenue Operations ■ Six Sigma Master Blackbelt ■ SaaS & Finance Verticals at ACV Auctions
Location: Greater Seattle Area, United States, United States 11 work roles 3 schools
1 work email found @ford.com 3 phones found area 206 and 425 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email j****@ford.com
Direct phone (206) ***-****
LinkedIn Profile matched
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Current company
Role
Vice President Revenue Operations ■ Six Sigma Master Blackbelt ■ SaaS & Finance Verticals
Location
Greater Seattle Area, United States, United States

Who is Charles Chen? Overview

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Quick answer

Charles Chen is listed as Vice President Revenue Operations ■ Six Sigma Master Blackbelt ■ SaaS & Finance Verticals at ACV Auctions, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at ford.com, phone signal with area code 206, 425, and a matched LinkedIn profile for Charles Chen.

Charles Chen previously worked as Vice President Sales Enablement & Revenue Operations at Acv Auctions and Sales Transformation Leader for Amazon Advertising | Global Sales Operations at Amazon. Charles Chen holds Mba, Strategy And Finance from Yale University.

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Email format at ACV Auctions

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*@ford.com
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Profile bio

About Charles Chen

𝐂𝐥𝐚𝐫𝐢𝐭𝐲. 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲. These are 2 strategic keys to superior sales performance that I have witnessed at GE, Microsoft, Amazon, and my current role.Taking on accountability with clarity seems so simple. Yet, the challenge is in the execution.According to Forrester, the average quota attainment for B2B sales organizations is only 47%. However, by aligning your people, process, and systems with your revenue outcomes and GTM metrics, the magic of sales enablement reveals itself, scaling your impact, exploding your deal size, win rate, and ultimately, your revenue.How do you get there? For me, it's about focusing on revenue generating initiatives, breaking down silos with clear processes and accountabilities, and making data driven decisions. In parallel, building relationships to obtain input for sales operational excellence, not just across the c-suite, but through the entire organization, including sales team members. This exercise in cross-collaboration with the c-suite and all levels provides the foundation for mapping sales quota to KPIs for operational excellence. With a consistent sales pipeline process, we are driving a 15-25% increase in wallet share so sales teams can hit their targets.It all begins with clarity backed by team member accountability.Leadership Skills● Coaching and mentoring● Cross-functional team leadership● Operational excellence● Strategic execution● Relationship buildingTechnical Industry Expertise ● Enterprise business operations● Revenue operations ● Customer service and support● Build and improve processes and KPIs ● Six Sigma Master Blackbelt

Listed skills include Six Sigma, Financial Modeling, Organizational Development, Sales Operations, and 29 others.

Current workplace

Charles Chen's current company

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ACV Auctions
Acv Auctions
Vice President Revenue Operations ■ Six Sigma Master Blackbelt ■ SaaS & Finance Verticals
AeroLeads page
11 roles

Charles Chen work experience

A career timeline built from the work history available for this profile.

Vice President Sales Enablement & Revenue Operations

Current

Buffalo, New York, US

  • Senior member of the sales executive team responsible for rapidly designing and leading the Revenue Operations Department encompassing three key functions: Sales Analytics, Sales Excellence, and Sales Process & Systems.
  • Accountable for quota setting, forecasting, pipeline management, scorecard design, territory planning, and system & tool requirements
  • Spearheading role accountability and accelerating scale by designing end-to-end sales processes, KPIs (key performance indicators), and systems & tool requirements, while improving customer experience with consistent.
Feb 2021 - Present

Sales Transformation Leader For Amazon Advertising | Global Sales Operations

Seattle, WA, US

  • Recruited to join greenfield opportunity as senior transformation member to drive revenue growth and sales productivity improvements. Focused on building technology solutions, providing actionable insights, and.
  • Partnered with 15 globally-based Sales Directors and collaborated across Sales Operations to deploy pilot with goal to double billion-dollar baseline advertising revenue
  • Created detailed narrative about automated workflow to scale globally for over 100 Account Executives to maximize their high-value activity within 3 months
Oct 2020 - Feb 2021

Director And Principal Program Manager | Core Services Engineering & Operations

Redmond, Washington, US

  • Drove clarity, generated energy, and delivered results amidst ambiguity across multiple business units committed to broader organizational success.
  • Led cross-functional team of 15 to define one global standard selection process across more than 40 IoT (Internet of Things) scenarios ensuring repeatability and clarity across more than $200MM device budget
  • Represented core services engineering to define global IoT technology blueprint within 6-month period partnering with Corporate Real Estate and Securities, Sales, and Procurement business units
Dec 2018 - Sep 2020

Director Global Sales Processes | Worldwide Inside Sales

Redmond, Washington, US

  • Led an international team covering seven global sales centers to design, deploy, optimize, and coach end-to-end sales processes across 2,000 employee B2B (business to business) enterprise sales unit.
  • Led 11 cross-segment directors and general managers within four months designing and deploying cloud sales orchestration model, encompassing Azure, M365, and Dynamics. Foundational sales process realizing $10B.
  • Led multiple programs improving quota attainment, Azure post sales consumption, and commission plan accuracy; in parallel, mentoring 10 account executives to fortify leadership bench strength
Oct 2016 - Nov 2018

Principal Operations Manager And Six Sigma Master Blackbelt | Quality Business Excellence

Redmond, Washington, US

  • Led business development to build optimization portfolio across enterprise sales units. Executed prioritized programs with quantified revenue benefits.
  • Guided more than $180MM (million) in annual revenue improvement in partnership with Commercial (business to business) and Consumer (business to consumer) channels businesses
  • Taught more than 500 hours of Six Sigma Greenbelt and Blackbelt workshops while mentoring 11 candidates to earn Six Sigma certification across multiple business groups
Feb 2013 - Sep 2016

Senior Sales Operations Manager | U.S. Small, Medium, And Corporate Accounts

Redmond, Washington, US

Aug 2010 - Jan 2013

Senior Manager Business Solutions | Customer Service And Support

Redmond, Washington, US

Apr 2008 - Aug 2010

Vice President I Retail Banking Operational Excellence

New York, NY, US

  • Led team of operation experts to improve profit and loss margin and increase customer satisfaction.
  • Managed 26-member team across five business groups for the Reduce Customer Transaction Time Pilot. Delivered pilot below budget by 33%, decreasing customer transaction time by 40%, decreasing errors on forms from 35%.
Nov 2005 - Apr 2008

Senior Project Manager I Retail Banking Operational Excellence

New York, NY, US

Sep 2004 - Oct 2005

Sr Sales Analyst

Ge

Boston, MA, US

Jan 2002 - Sep 2004

Quality Standards Engineer, Vehicle Emission Control Systems

Dearborn, Michigan, US

Apr 1997 - Sep 1999
3 education records

Charles Chen education

Mba, Strategy And Finance

Yale University

Ms, Mechanical Engineering

University Of Michigan

Bs, Mechanical Engineering

The University Of Kansas
FAQ

Frequently asked questions about Charles Chen

Quick answers generated from the profile data available on this page.

What company does Charles Chen work for?

Charles Chen works for ACV Auctions.

What is Charles Chen's role at ACV Auctions?

Charles Chen is listed as Vice President Revenue Operations ■ Six Sigma Master Blackbelt ■ SaaS & Finance Verticals at ACV Auctions.

What is Charles Chen's email address?

AeroLeads has found 1 work email signal at @ford.com for Charles Chen at ACV Auctions.

What is Charles Chen's phone number?

AeroLeads has found 3 phone signal(s) with area code 206, 425 for Charles Chen at ACV Auctions.

Where is Charles Chen based?

Charles Chen is based in Greater Seattle Area, United States, United States while working with ACV Auctions.

What companies has Charles Chen worked for?

Charles Chen has worked for Acv Auctions, Amazon, Microsoft, Jpmorgan Chase & Co., and Ge.

How can I contact Charles Chen?

You can use AeroLeads to view verified contact signals for Charles Chen at ACV Auctions, including work email, phone, and LinkedIn data when available.

What schools did Charles Chen attend?

Charles Chen holds Mba, Strategy And Finance from Yale University.

What skills is Charles Chen known for?

Charles Chen is listed with skills including Six Sigma, Financial Modeling, Organizational Development, Sales Operations, Budgeting, Budgets, Business Process Improvement, and Process Improvement.

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