Charles Chen Email & Phone Number

Buffalo, New York, Us

Senior member of the sales executive team responsible for rapidly designing and leading the Revenue Operations Department encompassing three key functions: Sales Analytics, Sales Excellence, and Sales Process & Systems to accelerate nationwide scale. Transforming sales culture from reactive to proactive with clear vision, high accountability, and seamless change management while contributing to double digit year-over-year growth on digital platform. • Accountable for quota setting, forecasting, pipeline management, scorecard design, territory planning, and system & tool requirements• Spearheading role accountability and accelerating scale by designing end-to-end sales processes, KPIs (key performance indicators), and systems & tool requirements, while improving customer experience with consistent SLAs (service level agreements)

Seattle, Wa, Us

Recruited to join greenfield opportunity as senior transformation member to drive revenue growth and sales productivity improvements. Focused on building technology solutions, providing actionable insights, and improving the E2E (end-to-end sales) cycle effectiveness. Applied proven skills in Lean Six Sigma, tool design, analytics, program management, and change management. • Partnered with 15 globally-based Sales Directors and collaborated across Sales Operations to deploy pilot with goal to double billion-dollar baseline advertising revenue• Created detailed narrative about automated workflow to scale globally for over 100 Account Executives to maximize their high-value activity within 3 months

Redmond, Washington, Us

Drove clarity, generated energy, and delivered results amidst ambiguity across multiple business units committed to broader organizational success. • Led cross-functional team of 15 to define one global standard selection process across more than 40 IoT (Internet of Things) scenarios ensuring repeatability and clarity across more than $200MM device budget• Represented core services engineering to define global IoT technology blueprint within 6-month period partnering with Corporate Real Estate and Securities, Sales, and Procurement business units

Redmond, Washington, Us

Led an international team covering seven global sales centers to design, deploy, optimize, and coach end-to-end sales processes across 2,000 employee B2B (business to business) enterprise sales unit.• Led 11 cross-segment directors and general managers within four months designing and deploying cloud sales orchestration model, encompassing Azure, M365, and Dynamics. Foundational sales process realizing $10B (billion) in 2018 annual revenue• Led multiple programs improving quota attainment, Azure post sales consumption, and commission plan accuracy; in parallel, mentoring 10 account executives to fortify leadership bench strength

Redmond, Washington, Us

Led business development to build optimization portfolio across enterprise sales units. Executed prioritized programs with quantified revenue benefits.• Guided more than $180MM (million) in annual revenue improvement in partnership with Commercial (business to business) and Consumer (business to consumer) channels businesses• Taught more than 500 hours of Six Sigma Greenbelt and Blackbelt workshops while mentoring 11 candidates to earn Six Sigma certification across multiple business groups

Redmond, Washington, Us

Redmond, Washington, Us

New York, Ny, Us

Led team of operation experts to improve profit and loss margin and increase customer satisfaction. • Managed 26-member team across five business groups for the Reduce Customer Transaction Time Pilot. Delivered pilot below budget by 33%, decreasing customer transaction time by 40%, decreasing errors on forms from 35% to less than 1%, and reducing transaction paper volume by 99%

New York, Ny, Us

Boston, Ma, Us

Dearborn, Michigan, Us

Mba, Strategy And Finance

Ms, Mechanical Engineering

Bs, Mechanical Engineering