Charles Torres Email and Phone Number
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Health care organizations are facing tremendous pressure to stay competitive and relevant. Those that succeed will have had the foresight to initiate the process to re-position or even re-invent themselves entirely.Since joining Kaiser Permanente I’ve helped our senior leaders improve its competitive advantage by helping them leverage its “secret sauce”: the integrated delivery system. Having worked at all entities within KP, (i.e. Health Plan, Hospitals, and Medical Group), it has given me a unique perspective on how the system actually works and how I can best add value because that is really what this is about.My consultant’s toolkit offers a broad set of end-to-end solutions, from strategic thought partner, budgeting/forecasting, business case development, to analytics and performance improvement. I’m always adding to this toolkit and I do this consciously because I love to learn but sharing what I learn is even more rewarding. I love my line of work but I have to say I’m quite fascinated by startups and the overall process they go through. It’s intriguing because I see it happening within large organizations—including Kaiser Permanente! I’m talking about the need to be more nimble and agile, and knowing when to shift gears, or pivot as they say. Having an iterative process for solving complex problems where learning and measurement are at the core of improving and delivering what the customer actually wants.Specialties: Strategic and operational management, strategy mapping, organizational alignment, financial modeling/planning, process design/redesign, business intelligence, performance reporting, communications.
The Permanente Medical Group
View- Website:
- kpsantateresa.org
- Employees:
- 974
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Lead Consultant, Financial Operational ServicesThe Permanente Medical Group Oct 2012 - PresentPartnered with physician leadership in the areas of strategic, operational, and financial support for specialty care services. My focus has been to help facilitate the process for integration and alignment in a manner that optimizes service & access, quality and efficiency for 4 million members. Highlights of my recent work experience include (but not limited to):Spine/Neurosurgery: Collaborated with the Chiefs of Orthopedic Spine Surgery and Neurosurgery to devise operational plan for integrating across disciplines and managing geographic referral distribution; developed analytics to reduce procedural variation in surgical throughput, surgical staffing models, length of hospital stay, case cost, and case selection; developed spine/cranial supply-demand model to support strategic planning and annual budget development.Robotic Surgery: Drafted SOP for Robotics Program implemented at medical centers providing robotic surgery which included protocols for expansion by specialty and geographic coverage; developed analysis for standardizing case selection for specific robotic procedures to improve quality outcomes Dermatology: Spearheaded development and implementation of regionwide standard performance management tool; Facilitated development annual operating plan for Dermatology Services; Collaborated with leadership team to redesign specialty and subspecialty derm care; Sleep Medicine: Proposed strategic framework for redesigning Sleep Medicine services to help identify critical areas of work and facilitate multi-disciplinary discussions; drafted SOP for sleep diagnostics labs to ensure a consistent patient experience with standardized referral and operational workflows; led initiative to standardize and migrate to new sleep diagnostic system for all attended sleep labs.Dermatopathology: Secured internal grant funding and led pilot study to demonstrate potential application of digital microscopy using whole slide imaging technology; -
Project Manager, Pharmacy Strategy & OptimizationKaiser Permanente Aug 2003 - Sep 2012Recruited to develop and oversee business intelligence operation for $1.6 billion division of Kaiser Permanente that provides pharmaceutical care to 3.5 million members. Strengthened enterprise reporting that resulted in greater visibility and management of cost drivers and opportunities. Improved budget development process resulting in enhanced linkage with strategic and operational planning. Bolstered analytical capacity to enhance decision support and monitoring of strategic initiatives.* Facilitated strategic positioning of clinical pharmacy services through collaboration with senior leadership and business case development* Led diverse team of clinicians and engineers to integrate medication risk management technology into EHR system to boost productivity, drive positive clinical outcomes, and reduce avoidable costs.* Enlisted leadership support for the adoption of the Balanced Scorecard as framework for formulating, implementing, and executing corporate strategy.* Spearheaded the development of business unit dashboards resulting in improved organizational alignment and strategy management.* Augmented financial controls, reporting, and budget advocacy by fostering greater transparency and collaboration between finance and pharmacy organizations through chairmanship of regional committee* Improved administration of pharmaceutical rebates across each KP region by developing process methodology compliant with SOX and CMS guidelines. -
Consultant, Business Strategy & FinanceKaiser Permanente May 2001 - Jul 2003Collaborated with hospital and health plan leadership team of $3.3 billion medical service area on broad range of financial, operational and strategic issues.* Enhanced performance management of inpatient nursing units across 18 medical centers in Northern California resulting in standardization of costs by spearheading implementation of web-based analytical tool.* Tapped by regional leadership to play key role in strategic initiative (HOIP) to improve budget development and cost standardization of hospital operations* Enabled the lowering of outside medical costs through effective repatriation and util mgmt facilitated by real-time reporting across the continuum of care* Prepared cost benefit analysis for business case to add regional service for bariatric surgery -
Senior Analyst, Business Strategy & FinanceKaiser Permanente Jan 1998 - Apr 2001* Introduced standardized format for reporting financial and payroll management information which was adopted across Northern California.* Enhanced accuracy of allocating expense for regional outpatient home IV services across the region by developing and applying RVU model * Provided budget development support for management including run rate analysis, trend analysis, and forecasting.* Responsible for end-to-end implementation of management tools for various departments within hospital operations including ad hoc analysis for decision support and variance analysis. -
Business AnalystNorth American Medical Management Oct 1996 - Oct 1997* Analyzed effectiveness and cost savings of marketing and patient education services and its impact on the health of our members* Provided feasibility studies for new business ventures including preparation of pro-forma statements* Conducted in-depth studies by medical specialty entailing comprehensive analysis of utilization, health profile of population, physician practice patterns, referral rates, and market cost comparisons.* Conducted disease-focused studies, including analysis of influenza incidence
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Financial AnalystSutter Vna & Hospice May 1994 - Mar 1996
Charles Torres Skills
Charles Torres Education Details
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International Business, Finance Emphasis -
American Cooperative School, Monrovia, Liberia
Frequently Asked Questions about Charles Torres
What company does Charles Torres work for?
Charles Torres works for The Permanente Medical Group
What is Charles Torres's role at the current company?
Charles Torres's current role is Lead Consultant, Financial Operational Services at The Permanente Medical Group.
What is Charles Torres's email address?
Charles Torres's email address is charles.torres@kp.org
What is Charles Torres's direct phone number?
Charles Torres's direct phone number is (650)-742*****
What schools did Charles Torres attend?
Charles Torres attended University Of San Francisco, American Cooperative School, Monrovia, Liberia.
What are some of Charles Torres's interests?
Charles Torres has interest in Value Based Health Care Design, Electronics, Home Improvement, Reading, Home Decoration.
What skills is Charles Torres known for?
Charles Torres has skills like Business Intelligence, Strategy, Healthcare, Business Process, Healthcare Information Technology, Strategic Planning, Process Improvement, Healthcare Management, Analysis, Hospitals, Leadership, Management.
Who are Charles Torres's colleagues?
Charles Torres's colleagues are Sara Wilkinson, Brian Jan, Liz Andrews, Sharon Krejci Mowat Md, Reid Kopel, Eugene Parker, Kory Parsi.
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Charles Torres
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