Charles Trottier Email & Phone Number

• Oversee Ontario regulation 22/04. Ensure that all Joint use attachments on poles adhere to guidelines.• Oversee Third Party Construction Contract.• Preview sites and network drawing validation with engineers.• Preview work with contractors.• Contractor Safety ( Due Diligence for all Bell Aliant Affiliates )• Provide subject matter information to engineers ( Third Party Contract )• On site construction inspections.• Arrange and manage tenders. Review and award tenders.• Provide engineer with feedback when tenders should and should not be awarded bringing savings to the company ( $100,000 )• Weekly One on One with contractors to review and monitor due dates.• Attend monthly Board of Management Meetings.• In Remote Areas where we have no contractor, sourced out and oversaw construction and provided a savings of $150,000

Responsible for daily Coaching and Leading of 31 Associates, overseeing the daily management of 400 technicians in the 416/905 Area Codes.Maintain Service Offering on Assurance 12; Maintain Provisioning Offerings 2 Days Development of the Interval Misses report to improve on our out of service in 24 hoursDevelopment of training courses for associates both internally and externallyMeeting Astra results by constant feedback and coachingMeeting Finance at Tier C levelDelivering on Employee Value IndexMeeting System Objectives and Exceeding in someBiweekly TailgatesProviding constant feedback to External and Internal customers

Reporting to Associate Director Engineering 613/705 areasOversee Ontario regulation 22/04. Ensure that all Joint use attachments on poles adhere to guidelines.Oversee Third Party Construction Contract.Preview sites and network drawing validation with engineers.Preview work with contractors.Contractor Safety ( Due Diligence for all Bell Aliant Affiliates )Provide subject matter information to engineers ( Third Party Contract )On site construction inspections.Arrange and manage tenders. Review and award tenders.Provide engineer with feedback when tenders should and should not be awarded bringing savings to the company ( $100,000 )Weekly One on One with contractors to review and monitor due dates.Attend monthly Board of Management Meetings.In Remote Areas where we have no contractor, sourced out and oversaw construction and provided a savings of $150,000 2004 managed 30+ Field Services Staff. From cable maintenance, business and central Offices teams.Reporting to Associate Director Field Services 613 Eastern Ontario First in Province to manage the largest multi functional team.Ensure team members are cognizant of meeting commitments to the customer.Provide timely feedback on company and individual results.Managed incidental absence ( lowest in the district )Managed overtime ( lowest in the district)PCE Performance Coaching Evolution. Used this tool to provide feedback and assist employees in improving team and individual results. Tool also improved management in spending time with staff.Highest results in the district for performance and time management.Ensure monthly health and safety modules completed and updates.Monthly updates with union steward.Face to Face meeting every morning with team.In early 2007 I was asked to further take on new challenges and grew my team by adding the Central Office teams in Brockville and Smiths Falls.

• First in Province to manage the largest multi functional team.• Ensure team members are cognizant of meeting commitments to the customer.• Provide timely feedback on company and individual results.• Managed incidental absence ( lowest in the district )• Managed overtime ( lowest in the district)• PCE Performance Coaching Evolution. Used this tool to provide feedback and assist employees in improving team and individual results. Tool also improved management in spending time with staff.• Highest results in the district for performance and time management.• Ensure monthly health and safety modules completed and updates.• Monthly updates with union steward.• Face to Face meeting every morning with team.In early 2007 I was asked to further take on new challenges and grew my team by adding the Central Office teams in Brockville and Smiths Falls.

2001 – 2004 416 ANM 416/905 Consumer Manager Ontario Control Center Reporting to Associate Director GTA Control CenterResponsible for daily Coaching and Leading of 31 Associates, overseeing the daily management of 400 technicians in the 416/905 Area Codes.• Maintain Service Offering on Assurance 12:00-13:00• Maintain Provisioning Offerings 2 Days • Development of the Interval Misses report to improve on our out of service in 24 hours• Development of training courses for associates both internally and externally• Meeting Astra results by constant feedback and coaching• Meeting Finance at Tier C level• Delivering on Employee Value Index• Meeting System Objectives and Exceeding in some• Biweekly Tailgates• Providing constant feedback to External and Internal customers

705 Area Codes Proactively work with the field to achieve desired resultsLeading and guiding the frontline teamsPrime for monthly Resource Associate MeetingsCreated weekend checklist to ensure team is prepared for the weekendEducating and Communicating Astra ResultsProvided backfill when another associate calls in sickCoached new Managers in the Ontario Control Center on aspects of Federated Workforce Management System.Implementation of monthly scorecardsIntroduction of the Load Capacity Sheet. Enabling the team to meet desired targets.Providing support to the OCC Duty Manager when working the R.A. Duty shifts.

Run daily reports on future work loadVerify Force to Load ratiosVerify all estimates on ordersEnsure accuracy of technician schedulesPre load all technicians with 8-10 hours of workEscalate to Field when extra technicians requiredOrder all material for delivery to work centers

College, General Studies

Activities and Societies: Auxillary Police Officer Toronto Police

Diploma

Diploma