Junior Technical Support Engineer
CurrentProviding Technical support and issue queries to Microsoft 365 related issues. Weekly preventative maintenance on our systems, Maintaining servers to prevent downtime. Simulating attacks to test the security of our system. Provisioning and configuring of mailboxes on Microsoft exchange online at Microsoft Administration centerProvisioning and troubleshooting of OneDrive, SharePointOrganising review with subject matter experts and escalation manager when needed Responding to queries over the phone AND internet. Walking customer through troubleshooting and problem solving scenario