Charles V. Grippaldi Email & Phone Number

New York, New York, United States

• Tier I/II technical support for corporate headquarters, 30 retail locations, various real estate properties, and their various platforms, including but not limited to VOIP phones, Windows desktops, Google Workspace, Google Cloud Platform, Microsoft 365, Active Directory, Adobe Creative Suite.• Managed the in-house help desk ticketing system.• Planned and managed the implementation of a new VOIP phone system, RingCentral with Verizon.• Created new hire technology self-help guides and documentation.

Uniondale, Ny

• Tier I/II/III technical support for staff of approximately 150 users and their various platforms, including but not limited to CRM, dialer, VOIP phones, Windows desktops, Google Workspace, Microsoft 365.• Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings.• Identified, analyzed and implemented a new Applicant Tracking System to increase efficiency on boarding and exiting employees.• Conceptualized, planned, designed, and installed customized voice and data systems for VOIP telephony systems.• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more with the implementation of a help desk ticketing system.• Coordinated with customers, contractors, sales partners, tech support and Regional Manager to resolve foreseen disturbances.• Planned and executed new security architecture, plans, controls, processes, policies and procedures with security standards and operational goals.• Develop/execute/contribute to enterprise-wide strategic initiatives, including savings initiatives, cost reduction, resource/location/outsourcing strategies with various vendors.

Poughkkeepsie, Ny

I worked in the Telecommunications Department answering phones and responding to service tickets. I worked with VOIP phones, cabling runs, phone lines, ethernet ports, and coaxial ports. Basically, I resolved issues involving the network, in-house phone system, and streaming/cable services.

White Plains, Ny

For this summer internship program, the objective was to understand and learn about the company, get a hands-on experience working alongside the engineers, as well as develop problem-solving skills, creative and critical thinking, collaboration, communication, and negotiation. Engineer exposure to: inventory, staging/configuration, phone assembly, closet rack & stack (gateways, switches, UPSs, patching cabling/cable management, phone installs/deployment, user support, user training, access point installs, and documentation), MS Office & Visio, logistics, wireless surveys, and billing.

Franklin Square, New York

A job I took one winter break working at a local vape shop. My duties included preparing bottles of ejuice to meet the needs of customers, selling devices, cleaning, and cashiering.

Garden City Park, Ny

A summer job. My responsibilities included (but were not limited to) helping customers find the products they are looking for, stocking shelves, and maintaining the appearance of the store.

Deer Park, Ny

A summer job I took working in a factory, where I was responsible for loading untreated lumber and plywood into a machine that treats the wood with a fire-retardant chemical. Other responsibilities included unloading treated wood from the machine, banding it up, and cleanup at the end of the work day.

Long Island, Ny

My job at Switch Technologies varies depending on what project they have me deployed on. Typically, I perform computer network maintenance such as terminate the ends of CAT5 cables, run cabling, install voice-over-IP telephones, install wireless access points, tone out cables, diagnose and resolve connection issues, and more. I am usually on standby for them, and they call me when they need an extra set of hands.

Garden City Park, Ny

The first after-school job I took in high school. Responsibilities included cashiering, cleaning, throwbacks, and occasional aisle leveling and restocking.