Charles Vanderslice Email & Phone Number

Kansas City Metropolitan Area

Provide and support oversight and management on all aspects of a service or solution, driving communication across multiple internal groups (sales, consulting, engineering, and support) with the primary mission of ensuring organization solutions deliver an excellent client experience.Manage and grow client relationships new and existing clients. Act as.

Blue Springs, Missouri, United States

Kansas City, Missouri Area

• Delivered subject matter expertise and trusted advisory to resolve complex problems of storage, hyper-converged, and server solutions. Supported management in decision-making process by conducting business intelligence.
• Developed and implemented strategic sales plan that surpassed 2019 sales target by 90%.
• Confirmed quality and sustainability by creating and recommending innovative ideas and solutions.
• Streamlined and updated IT operations by delivering effective guidance on upgrading and managing service life cycle of existing IT systems.
• Facilitated informed decision-making by devising and delivering solutions to “C” level executives.

Kansas City, Missouri Area

• Delivered executive leadership and guidance to four team managers for continuous performance improvement. Administered and maintained P&L and managed budget with a keen focus on cost control and reduction. Steered.
• Improved client experience by leading operations, including strategic development, integration, governance, and delivery of services to global clients, while providing process governance through trend analysis and.
• Augmented client base by delivering services to outsourcing clients with high level of service level agreement (SLA), while ensuring compliance with Information Technology Service Management (ITSM) best practices.
• Generated revenue of $40M annually by overseeing Continuity Services, Data Center, Help Desk, and global support delivery operations of accounts.
• Enhanced quality of processes, optimized organizational effectiveness, and reduced overall cost by devising strategic plans and roadmaps.
• Achieved business growth and maximized customer satisfaction rates by fostering and fortifying robust relationships with customers and vendors.

Egypt

• Led and developed a diverse team of international professionals, including five managers in different disciplines, providing data center and network operations center support to the Arab Republic of Egypt under.
• Network Operations Center Management and governance.
• Data Center Server Operations (NT/Unix/Linux)(HP-UX/Solaris/Red Hat Enterprise/OpenSuse/OpenSolaris/Fedora/Ubuntu).
• Provided help desk Support and Desktop Management.
• Configuration Management Database (CMDB) administration and Governance.
• Vendor relationship management, including third party contractual agreements.

Electronics repair of AM/FM/ and Microwave transceivers to component level.

Master'S Degree, Business Administration And Management, General, 3.72 Of 4.0

29E - Communications-Electronics Reparer, Electrical/Electronics Maintenance And Repair Technology

Supervises maintenance on radio receivers, transmitters, and associated equipment. Determines requirements, assigns duties, and.

Certificate, 39L Field Artillery (Fa) Digital Systems Repairer

Activities and Societies: Graduated First in ClassPerforms and supervises intermediate maintenance on gun, rocket, and missile fire.

Bachelor'S Degree, Information Technology, 3.88 Of 4.0

Activities and Societies: Graduated with Honors