Charles W. Email & Phone Number

Evanston, Il, Us

Chicago, Illinois, United States

Optimize CRM workflows, reducing response times to tenant inquiries by 40%and improving satisfactionImplement digital leasing solutions, cutting application processing time by 50%and improving efficiencyImplemented a new CRM system, improving data accuracy and reducingadministrative workload by 35%Conducted meticulous lease audits, ensuring 100% compliance with legal andregulatory standardsImplemented tenant retention strategies, increasing lease renewal rates by 25%and boosting community engagementAnalyzed market trends to adjust pricing models, resulting in a 15% increase inoccupancy rates within three monthsCoordinated with maintenance teams to streamline repair processes, reducingservice request turnaround times by 30%Developed and implemented marketing campaigns, leading to a 20% increasein tenant inquiries and improved brand visibility.

Chicago, Illinois, United States

Generated and qualified leads, consistently exceeding client expectations andbudget targetsNegotiated contract terms, driving revenue and fostering strong landlordrelationshipsPromoted relevant properties by understanding client needs, leading tomeasurable client satisfactionLed property tours, effectively showcasing features to secure client interest,achieving a 30% increase in lease agreementsImplemented strategic marketing initiatives to attract high-quality tenants,resulting in a 25% reduction in vacancy ratesWorked closely with property management teams to streamline leasingprocesses, enhancing tenant satisfaction and retention by 15%.

United States

Chicago, Illinois, United States

Client Experience:• Answer any questions and provide recommendations based on the needs and wants of the client • Resolve all issues in a timely manner • Ensure timely follow up to inquiries and provide an appropriate amount of communication pre and post property tours• Tour properties with prospective tenants and provide information regarding key features• Ensure client screening procedures are accurate and completed for submission to processing teamAdministration:• Upload 150+ listings to Company's online portal per week• Actively participate in property tours to gain firsthand understanding of property inventory• Proactively collaborate with colleagues to ensure that process and procedure continues to be efficient and affective• Ensure fair and consistent treatment by effectively solving problems• Work directly with landlords and internal processing team to process client applications to gain approval• Work both independently and as part of leasing team to ensure success of Company

Miami, Florida, United States

•Implement marketing strategy, brand awareness, and fan engagement to ensure continued relevance •Determined marketing tactics for events, contests, promotions•Leveraged relationships with sponsors and professional athletes for strategic cross-promotional events to increase client's visibility and reach•Cultivated and maintained relationships with sponsors, venues and other stakeholders•Continued communication with key contacts to ensure expectations of partnerships are clearly defined and to facilitate commitments•Identified new and innovative partnerships with marketing partners and non-profit organizations to maximize client exposure•Assisted marketing directors and event management firms to develop event concepts and execution ensuring alignment with personal and sponsored brands•Managed and approved marketing collateral pertaining to client's image, name, and/or brand

Associate'S Degree, General Studies

Activities and Societies: Football, Basketball

Bachelor Of Arts - Ba, Business Administration And Management, General