As a Growth Specialist at Multichoice Kenya, I help the company achieve its financial and strategic goals by recovering and winning back dormant and churned subscribers. With over nine years of experience in customer service and relationship management, I have developed a deep understanding of customer behavior, needs, and preferences, and how to leverage data and insights to design and execute effective campaigns that increase retention, loyalty, and satisfaction.My core competencies include customer success and management, data analysis and interpretation, and campaign development and execution. I have delivered growth targets for the financial year by improving recovery campaigns and customer engagement practices, reducing dormancy and net churn, and cross-selling products and services. I have also evaluated the impact of all inbound and outbound campaigns and reported their performance with regards to the 90-day growth campaign. I enjoy generating new ideas and devising feasible solutions to broadly relevant problems that involve our customers and our business. I am driven, resourceful, and proactive, and I work collaboratively with my team and other stakeholders to deliver value and growth.