Charles Wagner

Charles Wagner Email and Phone Number

Technical Operations Manager at DocuSign
Charles Wagner's Location
McArthur, Ohio, United States, United States
Charles Wagner's Contact Details
About Charles Wagner

Quick witted team player seeking a professional niche in the world of technology. Desires use of new and ever changing resources to achieve promotion and expansion

Charles Wagner's Current Company Details

Technical Operations Manager at DocuSign
Charles Wagner Work Experience Details
  • Docusign
    Devops Manager
    Docusign Jan 2024 - Dec 2024
    San Francisco, Ca, Us
  • Docusign
    Technical Operations Manager
    Docusign Oct 2020 - Jan 2024
    San Francisco, Ca, Us
  • Docusign
    Operations Engineer
    Docusign May 2020 - Oct 2020
    San Francisco, Ca, Us
  • Seal Software
    Senior Techops Engineer
    Seal Software Oct 2019 - May 2020
    Walnut Creek, Ca, Us
  • Seal Software
    Techops Engineer
    Seal Software Jun 2018 - Oct 2019
    Walnut Creek, Ca, Us
  • Robert Half Technology
    Linux Engineer
    Robert Half Technology May 2018 - Jun 2018
    Menlo Park, Ca, Us
    Linux Engineer with Robert Half at Honda R&D
  • Netjets
    Unix Engineer
    Netjets Mar 2016 - May 2018
    Columbus, Oh, Us
    Installation and configuration of new servers in enterprise data centerBuild of Redhat for new physical and virtual systems, and validating compliance with InfoSec standardsMaintained patching cycle on all Linux systems ensuring all systems complied with InfoSec standardsExecuted emergency patching for critical vulnerabilities outside of normal patching cycleAdministration and maintenance of the AIX, and Linux operating systemsParticipation in a 24/7 call rotation for support of all AIX, Linux, DR, and recovery issuesMonitoring systems through the use of enterprise monitoring systems to identify potential problems and proactive address issuesResponsible for tape management for on-site library, including off-site DR/archiving storage Add/remove system to TSM to ensure DR and archiving requirementWork with other teams to recover systems or data from TSM backups
  • Ibm
    System Services Representative
    Ibm Sep 2012 - Mar 2016
    Armonk, New York, Ny, Us
    Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. Client advisor of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. Perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.Accountable of ensuring a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).Technical interface to clients and manage the situation until the problem is fixed when critical situations occur. Exhibit and articulate a complete understanding IBM's technical support strategy. Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
  • Dupont
    Process Network Techologist
    Dupont Jul 2006 - Mar 2010
    Wilmington, De, Us
    Administration of Microsoft Server 2000 and 2003. Including evaluating and deploying patches as necessary.Administration of Windows 2000 Active Directory domain.Specify servers and workstation configurations for process application.Develop a site wide backup system that included Windows Server 2003, 2000, XP Symantec Backup ExecConfigure and manage Microsoft SQL 2000 and 2005 for manufacturing process operation.Deploy OpenNMS for monitoring network, computers and devices attached to the process network.Manage network using a combination of CiscoWorks, NetVis, and OpenNMS.Work with TCOM to upgrade network, replacing switches and creating new configurations for project.Work with project group on capital upgrade projects including servers, workstations.
  • Johnson Controls
    System Representative
    Johnson Controls Jun 2004 - Nov 2005
    Cork, Ireland, Ie
    Document performance of system, possible proactive improvements, and problems and steps take to resolve problems in system for customer.Document all changes, modifications and upgrades on the system and supply customer with this documentation.Communicate with customers and management about timeframe for completion of project.Coordinate schedules of individuals involved in resolving the problems with system that customers have.Work directly with customer’s network support personnel to resolve communication outages that would cause a loss of control.Provide customers with detailed information about networking request for submission to customers IT department.Diagnose problems with customer’s networks to resolve communications issues preventing proper controls system operation.Provide training on operation of computers, network, control system, and field controllers for customers.Performs preventive maintenance of building systems including maintaining backups for onsite recovery, and offsite at branch office.Provide customers with specifications for new computers, and hardware upgrades, to install and configure all software on computers used to manage facility. Install custom configurations of Windows 98, 2000, XP, Server 2000 and Server 2003, Microsoft SQL Server, Johnson Controls Metasys and Metasys Extended Architecture.Integrate BACnet controllers into Johnson Controls automation system using existing enterprise network, providing a single interface for entire system

Charles Wagner Skills

Problem Solving Opennms Networking Troubleshooting Commissioning Vendor Management System Administration Active Directory Software Documentation Information Technology Disaster Recovery Process Improvement Software Installation Crm Leadership Hardware Consulting Technical Support Training Project Management Strategy Servers Windows Server Windows Xp Network Administration Operating Systems Customer Service Time Management Computer Hardware

Charles Wagner Education Details

  • Devry University
    Devry University
    Electroncs And Control

Frequently Asked Questions about Charles Wagner

What is Charles Wagner's role at the current company?

Charles Wagner's current role is Technical Operations Manager at DocuSign.

What is Charles Wagner's email address?

Charles Wagner's email address is ch****@****are.com

What is Charles Wagner's direct phone number?

Charles Wagner's direct phone number is +161484*****

What schools did Charles Wagner attend?

Charles Wagner attended Devry University.

What are some of Charles Wagner's interests?

Charles Wagner has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Health.

What skills is Charles Wagner known for?

Charles Wagner has skills like Problem Solving, Opennms, Networking, Troubleshooting, Commissioning, Vendor Management, System Administration, Active Directory, Software Documentation, Information Technology, Disaster Recovery, Process Improvement.

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