Charles Warren Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Reporting to CEO, I led turnaround of the B2B business segment and sustained over-target profitable sales growth performance of the B2C segment. Responsible for a a team of 7 departmental leaders who were each accountable for exceeding targets leveraging all Reliance lines of business, based on relevance to customer needs. More than 60 team members under scope of direct leadership with accountability for performance of > 200 B2C sales team members across Canada.

Reporting to CEO, I was responsible for leading change required to accelerate profitable growth and performance of the business. With a focus on developing team member skills and capabilities, refining sales coverage and process, and improving customer experience though call center, inventory planning initiatives and product assortment changes, we delivered on our mandate as a team. I was also responsible for managing strategic M&A, business development and continuous improvement initiatives that further accelerated growth and reduced risk through diversification. I led an exceptional team of 10 direct reports, with cross functional influence across all departments (100 team members).

Thornhill, On, Ca

Successfully led start-up of Acklands-Grainger’s first strategic planning & sales operations team. This high-powered, multifunctional team improved organizational planning and communication, optimized processes, clarified goals/governance/performance management expectations and developed superior tools, resources and training to accelerated performance of sales team.

Thornhill, On, Ca

Delivered on profitable growth targets by leading and developing a large National Accounts sales team based in Eastern Canada. Enterprise level sales strategy through to local tactical execution for contract customers across Canada. Results achieved while leading through massive, disruptive organizational changes.

Lake Forest, Illinois, Us

Gained international experience, based at Grainger’s global headquarters in Lake Forest Il. Led development of a 3-5 year strategies, commercialized cross-functional tactics and supported go-to-market execution for a diverse portfolio of industry segments totaling $2.4B in revenue (13 distinct industry segments).

Thornhill, On, Ca

Developed a world class team of account executives who consistently over-delivered on profitable growth targets delivering on average 115% performance to goal. Sales were achieved through execution of well planned enterprise level sales growth strategies involving existing contract customers and via newly acquired customer contracts/partnerships.

Chicago, Il, Us

Led business development and operations to help SP Plus Corporation penetrate the untapped market potential in Western Canada. Over 5 years timeline the Western Canadian business grew from 0-$35M in revenue, from 0 to 15+ client management contracts, with diverse revenue channels the three largest western Canadian urban markets.