Charles Werner Email & Phone Number

Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Manages a team of Program Coordinators, who plan and execute all logistical considerations for Executive Education Programs. Responsible for hiring, training and developing a team with diverse background. Strategically align coordinators to a varied portfolio or programming that capitalizes on their unique skillset. Play a key role in driving processes, both in identifying the right tools and in leading the upskilling of the team to adapt to industry evolution. Increased team program evaluation ratings, despite increasingly complex program demands. Motivates team to maintain positive morale and culture of excellence. Always engaged in creative problem solving.

Philadelphia, Pa

Philadelphia, Pa

Facilitates the logistical needs for custom and open enrollment Executive Education programs. This includes, but is not limited to ordering materials, communicating with Wharton faculty to secure their class materials and needs, communicating with high level executives to clarify the logistics of their programs, and requesting needed space and services from Aramark and outside vendors. Successfully handles the fine details to enable participants and faculty to focus on the learning experience. Serves as "host" to participants while onsite to ensure a pleasant and transformative experience. By virtue of being the main point of contact for executive participants, a program coordinator must harmonize with the Wharton brand and values by being professional, knowledgeable and results oriented.

Blue Bell, Pa

Managed team of roughly 20 dedicated agents collecting and integrating content into custom websites. Oversaw department also handling other products, such as custom and montage videos, search engine optimization, and online merchant profiles. Held responsibility for creating and implementing departmental processes and tools for new website offering in 2011, including writing customized scripting for content, gathering interviews, and mapping and defining prescribed workflow. Trained team in all aspects of job function, including interview process; inbound and outbound calls, using call dispatching (IVR) system; constructing and editing websites, using custom platform; and submitting and documenting all actions.• Tracked closely productivity metrics; monitored agent calls to audit and provide customized feedback. Provided comprehensive reporting to superiors and managed meeting service-level agreement on all accounts.• Constructed/edited website personally and handled phone calls for very high-value and dissatisfied clients.• Managed team of agents, handling submission of proof revisions for printed and online advertising as well as inbound and outbound follow-up calls.• Held responsibility to ensure all print revisions handled according to print deadlines in a satisfactory manner. Facilitated open communication between team and graphic artist to whom revisions were submitted to ensure all revisions handled correctly.• Processed biweekly payroll for over 30 employees, as well as scheduling time off while maintaining proper coverage of responsible queues. Administered initial and follow-up training for all agents.• Led team meetings to improve efficiency and morale. Gave feedback and development plans customized to address each employee’s strengths and weaknesses.• Traveled occasionally to provide/receive offsite training. Built two departments from ground up.

Held responsibility for completing all onsite design and prepress work for downtown San Francisco location. Branched out eventually to receive extra projects from all Bay area locations. Completed projects of scales ranging from walk-in projects to design yearly marketing materials for large organizations. Performed design work, including conceptualization of materials, collaborating with clients to achieve desired vision while communicating in informed visual language. Held frequent responsibility for high-quantity production of materials, when possible to run onsite. Served as primary operator of wide format printer and provided in-store customer service.• Designed sleek and visually appealing marketing materials for area businesses and organizations.• Engaged in active marketing to increase customer base.• Provided exceptional customer service to Bay area customers.• Displayed extensive knowledge and aptitude for design and production principles.

Developed and executed design and print projects for University of Pennsylvania faculty, students, and neighboring community. Provided customer service to diverse clientele. Greeted customers in friendly and professional manner and executed requests in a timely manner. Performed duties, including photo touch-up work, editing, as well as managing high-quantity print preparation and production.

Ba, Art (Concentration In Film/Video)

Activities and Societies: President of the Cinema Club, Treasurer of the Cinema Club, Baseball

Education record