* Responsible for collections and resolution of tenant rent and related revenues pertaining toexisting and inactive lease accounts.*Accountable for maintaining and resolving dispute issues for 3 National Accounts throughout theUnited States, that incubus 300 locations. *Displays key leadership abilities by being selected to pull through special projects needed for thedepartment.* Effectively negotiate payment programs with tenants to help resolve delinquency payment issues. Monitor and analyze each account within assigned portfolio to insure payments are applied to theaccounts receivable ledger.* Ability to prioritize multiple competing tasks and manage time effectively in a fast pacedenvironment.*Accountable for maintaining a high level of customer service by being proactive withcommunication, not only with our tenants, but also with our internal departments and on-siteproperty managers as well.*Consistently maintaining a low A/R in comparison to my peers.

• Consistently meeting or exceeding monthly goal by attaining 118% year to date. • Displays personal leadership abilities by being considered a Subject Matter Expert for my current business unit and additional peers.• Responsible for taking each mortgage loan file from preapproval to closing by gathering all necessary information by ordering titles, working with insurance companies, and ensuring that all loan documentation is completed and compliant with Bank of America policy.• Expedite the mortgage loan process by reviewing loan applications, titles, property appraisals, credit reports, insurance forms, and income documents on a daily basis.• Monitor the credit worthiness of borrowers by analyzing credit bureaus to facilitate the decision making process.• Accountable for maintaining a high level of customer service by being proactive with communication, not only with our borrowers, but also with our internal and external clients as well.• Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment.• Able to adapt to changing environments, situations and job responsibilities when needed.• Received SASE Level One underwriting authority for initial loan approval or denial.

• Accountable for meeting or exceeding monthly sales budget.• Responsible for resolving customer delinquency and mitigating losses by negotiating mutually acceptable payment programs that assist customers to meet their payment obligations.• Review daily strategies to determine optimal work prioritization in order to mitigate risk.• Responsible for pulling and analyzing month-to-date results and quality feedback for the unit and unit leaders.• Experience working in a call center environment utilizing IEX and Avaya programs (i.e. outbound and inbound calling).• Considered the “Go to Person” in the absence of the department manager by communicating reports and call strategy to the team.• Assist in developing new and existing colleagues’ knowledge of daily production, reports and client base.• Quickly established relationships with clients that have increased sales and led to several promotions within the company.• Participates in the Associate Experience Team to help the company create a better work environment.

General Manager of Brio Tuscan Grille-Cleveland, OHAssistant General Manager of Brio Tuscan Grille-Cleveland, OHManager of Bravo! Italian Kitchen- Dayton, OH and Brio Tuscan Grille-Cleveland, OH • Consistently have met and exceeded sales budget of 5.3 million dollars. • Quickly established strong relationships by creating lifetime guests.• Responsible for executing sales and marketing strategies to further drive sales.• Execute weekly Profit and Loss Statement Reports and corporate office packet.• Accountable for managing the Assistant Managers, Sous Chefs, 120 employees.• Responsible for overseeing the operations of the restaurant including the following: interviewing and hiring the front of the house staff, facilitating the training of the new front of the house staff, and scheduling 79 employees.• Outstanding knowledge of how to conduct bar inventory and ordering of alcohol and non-food related items for the store.• Assist other stores, as needed, by insuring that the daily operations are conducted per company policy.

• Responsible for managing the fine dining restaurant, the casual dining room, as well as the banquet bars.• Accountable for managing the poolside bar.• Responsible for all liquor ordering and inventory of the main bar, banquet bars, and poolside bars.• Assisted in preparing new training manuals for servers, bartenders and new hires.• Accountable for the scheduling and managing of 25 employees.• Involved in conduction monthly server and bartender training classes.• Responsible for server incentive programs.• Accountable for weekly bar inventory.