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Andy Wynn is listed as Business Intelligence Analyst at Rumpke Waste & Recycling, based in Independence, Kentucky, United States. AeroLeads shows a matched LinkedIn profile for Andy Wynn.
Andy Wynn previously worked as Business Intelligence Report Developer at Staples and Workflow Administrator at Staples. Andy Wynn holds Associate'S Degree, Business Administration And Management, General from National College Of Business.
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I have a passion for providing superior customer service with over 21 years of call center experience. In my previous position I provided reporting to SLT members to improve customer experience. In addition, I designed and supported data over multiple data warehouses such as DB2, Teradata and Snowflake. I am skilled in the use of various BI tools including MicroStrategy, SQL Server, Alteryx and PowerBI.
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Cincinnati, Ohio, Us
• Provide data analysis in support of user requirements related to BI environment. • Support internal customers and BI team in the investigation of data issues.• Troubleshoot and research data anomalies and recommend corrective actions.• Support BA or Project Manager in the execution of projects
• Provided adhoc reporting to various business leaders to ensure business service levels were met, drive company sales and accurately capture associate productivity. • Developed reports providing data to various SLT members allowing for improvements for customer experience. • Participated in an agile project environment where I spent time creating/updated ETL scripts based on provided requirements.
• Monitored service levels by using multiple tools such as Avaya CMS and Hyperion Design to ensure all department service levels were met. • Created detailed weekly reports to ensure all business tasks were scheduled. • Designed detail training schedule for new hires.
• Provided support and mentored associates to drive excellent customer service along guidance in problem solving escalated concerns.• Assisted with escalation contacts resulting partnering with various delivery couriers to resolve customers concerns.
• Provided excellent customer service for escalated customer contacts to resolve various delivery failures.
• Assisted customers in placing orders while driving sales for the company through up sale and cross sale opportunities.
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Andy Wynn works for Rumpke Waste & Recycling.
Andy Wynn is listed as Business Intelligence Analyst at Rumpke Waste & Recycling.
Andy Wynn is based in Independence, Kentucky, United States while working with Rumpke Waste & Recycling.
Andy Wynn has worked for Rumpke Waste & Recycling and Staples.
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Andy Wynn holds Associate'S Degree, Business Administration And Management, General from National College Of Business.
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