Charles Abou-Jaoude Email & Phone Number

Riyadh, Saudi Arabia

• Spearhead client programme rollout projects in the MEA zone, playing a crucial role in eMcREY's global success as a leading payment processor• Managed the development of a corporate client portal for Banks, leading to streamlined card issuance and staff management, significant reduction in administrative overhead, improved account management• Migrated the entire acquiring system to our application, transferring all merchant data from the old system. Led a cross-functional team in developing a comprehensive migration plan, ensuring minimal disruption to merchant operations. This resulted in increased system stability, improved merchant onboarding, and a more efficient payment processing system• Implemented a mobile payment app with cutting-edge Host Card Emulation (HCE) technology, leading to over 20,000 downloads within three months of launch. The app facilitates seamless money transfers, including wallet-to-wallet and wallet-to-bank transfers, as well as international transfers.• Drive rapid and successful client onboarding by overseeing the entire rollout process from contract signing to go-live, ensuring efficient resource allocation, adherence to schedules, financial accountability, and timely project completion• Navigated day-to-day challenges to ensure successful project delivery as a senior project manager and accounting manager• Communicated and collaborate effectively with clients on a regular basis, addressing their needs and overcoming any external challenges that may arise• Handled internal planning and coordination processes to ensure smooth project execution and alignment with client requirements• Utilized both agile and waterfall methodologies as a scrum master to establish appropriate people, processes, and tools that enhanced team efficiency and effectiveness

Beirut, Lebanon

- Supporting the development of electronic, mobile payment and financial technologies solutions that meets internal and external customer needs by collaborating with employees, clients, and app developers or suppliers and various technical experts to understand expectations and business value and support incorporation of those development needs into the overall Product Backlog to meet these needs- Using agile methodology to assist as a scrum master in putting in place the appropriate people, process, and tools, to improve team efficiency and effectiveness- Providing consulting services to any business unit or client in need of assistance with projects, and assisting with requirement gathering exercises by asking probing questions- Working on credit and debit onboarding for new banks in Lebanon and Iraq and on building a new data analytics, reporting platform, and Data Management SystemAchievement: I succeeded in setting up Areeba’s POS and E-commerce to accept Discover card payments from customers and currently handling the project of setting up other cards such as UnionPay and JCB cards and to be accomplished by Mid 2021.

Beirut, Lebanon

- Assisted in analyzing and managing electronic and contactless payment solutions projects risks, issues, costs, and benefits and made relevant recommendations to the business and technology leadership team- Worked with the development team and concerned departments to formalize requirements into measurable deliverables- Built strategic partnerships with third parties such as American Express Middle East and monitored and analyzed statistics related to the card business- Developed processes and tools that encouraged continuous performance improvements and continuity of projects

Beirut, Lebanon

- Contributed to planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables- Maintained standards for projects as per the bank’s requirements and creating project management templates to implement standard components that can be reused to save time and money and collaborated with other department leaders to define, prioritize, and develop projects- Handled, studied requests and prepared feasibility studies for new offsite ATM installations

Beirut, Lebanon

Master'S Degree, International Monetary And Financial Economy

Bachelor'S Degree, Economics And Management

Lebanese Baccalaureate, Sociology And Economics (Se)