- Lead NetSuite system management, enhancing efficiency and integration across platforms.- Technical ownership of 3rd party platforms integrated into the NetSuite ecosystem.- Led ongoing cost-reduction efforts, saving Hershey $2.1 Million over two years- Led Purchase Order architecture shift, which * reduced NetSuite seats while maintaining the ability to create POs* increased oversight with approval routings* increased compliance with three-way matching.* Increased user satisfaction by simplifying business procurement.- Provided NetSuite architecture planning and modifications.- Provided project management for multiple system improvement efforts with an eye on increasedefficiencies and cost reductions.* Working with stakeholders, identified key objectives* Provided high-level design for business review/approval* Engaged 3rd party vendors if needed* Monitored budget adherence* Ensured milestones were met on time* Provided SIT, Unit and UAT test planning and assistance* Deployed accepted changes after testing-Managed and mentored team members, fostering skill development and promoting aculture of continuous learning in ERP and software management.-Developed and managed system budgets, achieving cost-effective solutions.-Provided end-user training and support, fostering skill growth and system proficiency.-Managed multiple external vendor activities and budgets.-Developed custom SuiteScript solutions and SuiteFlow workflows, significantly reducing manualprocesses and improving system efficiency.-Optimized third-party integrations, substantially improving cross-platform data synchronizationand operational efficiency.-Led strategic planning for SAP S4 Hana migration from the standpoint of the incumbentNetSuite ecosystem, ensuring seamless data transfer and system compatibility for futurescalability.-Executed or led data migration from NetSuite to SAP S4-Executed exit from NetSuite platform to maintain data for required retention periods

Provide IT leadership and management for company.Develop and managed IT budgets for company.Manage and enhance NetSuite ERP, SCA and CRM solutions.Manage migration of e-commerce site to Magento2.Optimize NetSuite internally through optimization via SuiteFlow (workflows), SuiteScripts, form (UX) design, consolidation of previous customizations, etc.Develop advanced financial, operations reports and searches within NetSuite as required.Develop PowerBI business forecasting as required.Provide user support and training for NetSuite.Manage cloud, desktop and computer appliance platforms.Provide recommendations to senior management regarding future needs and capabilities, inclusive of lead-to-cash, CRM, logistics operations, design engineering platforms, etc.Manage software assets for the company.Manage IT budget.

Manage and enhance NetSuite ERP and CRM solutions.Complete development and implementation of a custom WMS (warehouse management system) within NetSuite.Optimize NetSuite internally through optimization via workflows and SuiteScriptsDevelop advanced financial, operations and BI reports and searches within NetSuite as requiredProvide user support and training for NetSuiteProvide IT leadership and managementManage cloud, desktop and computer appliance platforms.Provide recommendations to senior management regarding future needs and capabilities, inclusive of lead-to-cash, CRM, logistics operations, design engineering platforms, etc.Manage software assets for the company.Manage IT budget.

• Successfully led NetSuite deployment as Subject Matter Export and overall Project Manager• Successfully led transition from the previous ERP platform to NetSuite through data migration and business flow design within NetSuite midmarket platform• Managed multiple third party vendor relationships from selection, contract/scope negotiation, ongoing overall project management and adherence to agreed technical designs and work scopes• Successfully led Oracle Logfire Warehouse Management System (WMS) initial deployment as Project Manager and SME• Function as Software SME (Subject Matter Expert) for design, execution and ongoing operation of NetSuite ERP system for a rapidly growing e-commerce based subscription service company• Performed unit testing, user acceptance testing, go-live support and coordination• Provided post-go-live remediations and captured/managed defect repairs as well as collected Phase 2 and later issues

• Function as Software SME (Subject Matter Expert) for design, execution and ongoing operation of NetSuite ERP and CRM systems using NetSuite for a medical device startup.• Conduct day-to-day ERP operations, including user maintenance, booking, billing and shipping coordination with relevant departments, including financial period closures and automated subscription billing.• Develop, test and deploy NetSuite-specific automation and integrations.• Develop customized NetSuite Saved Searches and Reports as required by various business segments within the company.• Develop and extend internally developed case system in the NetSuite CRM for outsourced support vendor and for third-level internal users.• Manage iPaaS (Integration Platform as a Service) development and operation.• Manage vendor relationships with Netsuite Partner of Record and third-party extension providers.• Provide NetSuite training to internal and partner users as required.

• Pathfinder for overall IT strategy involving ERP, 3PL/Fulfillment, network, Active Directory, VPN, multi-site firewall, printing and desktop environments. Working with business units, assess, anticipate and execute new technology and recommend appropriate action and resources to executive leadership.• Technical lead for transition from Fishbowl Inventory ERP and Quickbooks Enterprise to Netsuite ERP, inclusive of vendor management, iPaaS vendor engagement, scripting, data import, testing and go-live and post go-live activities.• Technical ownership of major business systems, including Microsoft Windows Server 2012, Microsoft SQL, in both cloud and local environments, Office 365 management, NetSuite ERP, Xenserver and VMWare VM, LAMP stack, Magento, Fishbowl Inventory, others. • Provide team leadership and management of junior administrator and desktop support subordinates on the team.• Provide project management and vendor management for IT-related projects, including facility build outs and changes, cloud re-location, and platform transitions for critical systems. Led NetSuite ERP migration inclusive of order intake, manufacturing/inventory logic, shipping, and billing.• Vendor management, asset management and desktop environments. Responsible for life-cycle management.• Provide ongoing metrics of system performance, business KPI tracking and detailed business performance on a regular basis to senior management. Provide specific special reports as required.• Manage server system incidents, change orders and project requests for multiple operations, sales and training sites.

• Manage Microsoft Windows system incidents, change orders and service requests for multiple strategic co-located, SaaS, PaaS, and IaaS customers.• Member of the Platinum Support Center to service the top tier, high-risk clients at the highest levels of support.• Troubleshoot server, application, website, network connectivity issues within SLA/escalation guidelines established within ITIL v3 framework.• Work on a daily basis supporting Microsoft Windows Server 2003 and 2008 for multiple Fortune 500 and SMB enterprise clients, with support for patching, file and share drive permissions, Active Directory, IIS, Exchange and SharePoint technologies.• Use HP OpenView, NetIQ, SiteScope and other internal monitoring tools. Use AR Remedy and other internal ticketing systems.• Participate in crisis management conferences with customer and company management as required.• Interface with, assist and coordinate with other disciplines (assigned client engineering, networking, UNIX and Unix-like technologies, backup/storage) as necessary.• Responsible for coordination of hardware repair and system implementation with remote data centers and vendors as necessary. • Responsible for client technical interface during crisis management episodes as well as post-crisis root cause analysis and reporting. • Manage Server or Network monitoring station in the NOC during required times.• Develop and implement PowerShell and Visual Basic scripting to automate support functions as part of process improvement.• Create and provide documentation of remediation results, RCA, standard procedures and process improvements.• Provide training and knowledge exchange with onboarding co-workers.

• Install, monitor, maintain and troubleshoot devices using Microsoft Windows Server platforms; resolve functionality issues, troubleshoot system issues, and apply security patches to ensure maximized performance. Provide automation services to increase efficiency.• Provide annual forecasting of server resource needs for area of responsibility. prepare capital expenditure requests for systems selected for upgrade and/or expansion.• Utilize VMware to migrate servers from; provide ongoing troubleshooting and support.• Collaborate with outside vendors and principal parties to integrate user and data-center applications into the client-server environment.• Collaborate with application teams for operating system, hardware, backup and compliance issues related to SOX and ITIL standards.• Provide Microsoft IIS server support, including HTTP, HTTPS, FTP and other relevant third party technology support.• Provide and utilize Tivoli Storage Manager backup solutions; complete backups, restorations, troubleshoot TSM server issues and monitor storage library utilization.• Utilize Citrix servers to provide client-server solutions for user base as required. Maintain and troubleshoot Citrix servers as necessary.• Provide network connectivity support, including WAN, LAN and wireless connections; ensure security.• Provide Windows SCCM server services for desktop clients, including automated installation and monitoring.• Develop and implement PowerShell and Visual Basic scripting to automate support functions as part of process improvement.• Provide documentation of architecture, standard procedures and disaster recovery methods for area of focus.• Provide UNIX/Apache web server administration, web site development/design, code production using PHP/MySQL and PERL.• Provide training and documentation on various operating systems, applications and hardware to client base.