Charles Brower 🏳️‍🌈 Email & Phone Number

London, GB

Conway, Arkansas, US

• Work strategically with my 14 enterprise-level clients (Baxter, Ross, Smithsonian, etc.) to ensure that they are receiving value from Acoustic and continually growing their footprint from a digital marketing perspective
• Work with SC and AM team to uncover opportunities and drive additional expansion
• Manage the full renewal process from the initial conversation, negotiations, to signature (Exceeded renewal quota last 4 quarters at 100%)
• Responsible for leading regular QBRs to review past/present goals and initiatives of my book of business

New York, NY, US

• Leverage industry and product knowledge to build strong relationships with clients as a trusted advisor, developing marketing strategies
• Present data insights and actioned based on recommendations to uncover opportunities and drive Bluecore adoption
• Use industry expertise to align consultative, data driven recommendations with client’s marketing strategy to drive value
• Work with commercial account owners and executive stakeholders to ensure successful renewals and upsells (Achieved: 110% of renewal/130% of upsell goals in 2022)
• Lead initiatives to drive business improvements that enable client success

Foster City, CA, US

• Responsible for managing 25 accounts - developing relationships with key stakeholders (VP, SVP & C-suite) to understand client goals.
• Onboard & train clients on Brightedge technology ensuring proper education and product adoption.
• Work with clients to strategically build and execute on success plans.
• Work cross-functionally with Sales, Account Management, Product, and Support to escalate issues, provide client feedback, position expansion opportunities, and drive client success.
• Achieved 2019 President’s Club by achieving 130% of goal.

Foster City, CA, US

• Responsible for client relations, platform adoption, renewals and up-sell opportunities across assigned customer base. Consult with clients on Digital Marketing/SEO best practices and process optimization. Builds.
• Negotiation of renewal agreements, maximizing annual contract value and terms
• Strategically advising clients on best practices, tactics, and opportunities to realize broad marketing objectives
• Development and execution of account success plans leading to the retention and expansion of existing accounts
• C-level partner management

San Jose, California, US

• Prospected for new clients & up-sell opportunities via outbound calls & emails, while achieving 110% of 2015/2016 sales plan/quota.
• Partnered with existing customers to deliver value proposition of Marketo solutions & help solve complex service technical and diverse account challenges.

Santa Clara, California, US

• Prospected for new clients & up-sold opportunities via outbound calls & emails, while consistently achieving over 100% of quota each quarter.
• Initiated solid Enterprise-level accounts, including: Verizon, AOL, Tyco & AirGas using a high-level of consultative sales techniques such as active listening and gathering profile information of customers, while.
• Utilized available sales tools such as Salesforce CRM to track & update customer accounts, while also participating in trade-show events gaining leads as well as brand and product awareness.

Cupertino, California, US

• Managed the success of assigned clients by identifying needs & recommending solutions, achieving minimum of 110% of quota each quarter.
• On-boarded new customers & provided ongoing training to ensure satisfaction & retention, while also serving as the primary point-of-contact for clients regarding technical and account-related questions, concerns, and.
• Facilitated & coordinated workshops, events & briefings for retail clients while also contributing and helping coordinate training and management of the Apple Business Leasing Program roll out.

San Francisco, California, US

• Created, trained & coached a successful team of 12 while ensuring prompt & efficient transaction processing.
• Exceeded sales quota by a minimum of 10% every quarter (Presidents Club 2012), while generating sales through quality referrals leading team to improve sales & trend in the top five within similarly situated markets.
• Responsible for scheduling staff efficiently to maximize resources & achieve service & sales goals on a regular basis.
• Ensured compliance with audit & operational regulations & guidelines while serving as Service Manager.

Charlotte, NC, US

• Led team of eight sales & service professionals that consistently met or exceeded sales & service targets.
• Increased sales by 75% ranking in the top ten in the region consistently, while working directly with customers to gain new business and growing current customer account base steadily and repeatedly.
• Earned a stack ranking of number two in the district in operational excellence & customer service, while also communicating with market executives to review store performance & create strategic quarterly business plans.

San Francisco, California, US

• Consistently achieved gold level sales ranking in the top 5 of my peers
• Used CRM to identify cross sell opportunities.
• Made outbound sales calls to increase products per customer ratio.
• Top customer service performance award 2 years in a row
• Sales Mentor for the region.