Charles Glasper Email & Phone Number

California, United States

San Jose, California, United States

- Sell memberships and credit cards to new and returning customers- Troubleshoot and diagnose client products such as laptops, PCs, cell phones, printers, etc.- Provide positive, timely service to customers during the check-in and checkout process- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps- Help set up and repair technology devices for customers- Monitor service queues and provide accurate status updates to customers- Clearly communicate and partner with fellow agents- Make post calls after client interaction to ensure quality service- Receive and ship products through UPS and FedEx

San Jose, California, United States

- Specialize in customer service.- Provides ongoing consultation services for customers.- Answer calls from employees and customers and direct them to the appropriate department.- Answers inquiries from customers and answers questions and concerns.- Processes customers' purchases at the checkout.- Educates customers on their purchased equipment, including system operation tutorials.- Drives a positive customer experience by building relationships and providing solutions to their needs.- Receive incoming inventory (Target, Target.com via UPS, FedEx, GSO Couriers).- Responds to customer concerns with a focus on creating a fantastic customer experience.- Completes pre-opening and post-closing tasks.- Ensures store signage is accurate and open box items are appropriately marked.- Scan, handle, and move merchandise efficiently and safely, including lifting or moving inventory up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.

Bachelor'S Degree, Communication Studies

Associate Of Arts - Aa, Communication Studies