- Sell memberships and credit cards to new and returning customers- Troubleshoot and diagnose client products such as laptops, PCs, cell phones, printers, etc.- Provide positive, timely service to customers during the check-in and checkout process- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps- Help set up and repair technology devices for customers- Monitor service queues and provide accurate status updates to customers- Clearly communicate and partner with fellow agents- Make post calls after client interaction to ensure quality service- Receive and ship products through UPS and FedEx

- Specialize in customer service.- Provides ongoing consultation services for customers.- Answer calls from employees and customers and direct them to the appropriate department.- Answers inquiries from customers and answers questions and concerns.- Processes customers' purchases at the checkout.- Educates customers on their purchased equipment, including system operation tutorials.- Drives a positive customer experience by building relationships and providing solutions to their needs.- Receive incoming inventory (Target, Target.com via UPS, FedEx, GSO Couriers).- Responds to customer concerns with a focus on creating a fantastic customer experience.- Completes pre-opening and post-closing tasks.- Ensures store signage is accurate and open box items are appropriately marked.- Scan, handle, and move merchandise efficiently and safely, including lifting or moving inventory up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.