Mometu hand-curates niche streaming experiences, making it easy to discover hidden gems and unique content from around the world.At Mometu, I am a founding team member involved in establishing our streaming platform from inception. My role encompasses leadership across all operational facets: from strategic planning and product development to technical implementation, as well as spearheading initiatives for sustained growth. Additionally, I craft niche content experiences and curate all content by hand.

Developed processes and documentation that resulted in the successful launch of new AVOD and FAST channel services, which were scaled to 50,000 titles and 250 channels.Partnered with engineering to scope, build, and deploy custom tooling and automation that gave us the capacity to manage our catalog and relationships as we grew from 0 to 450M minutes watched per month across global markets.Built relationships with SSAI distribution and content partners to streamline onboarding and catalog refreshes, making Plex one of the fastest time-to-live among streamers with the most diverse metadata exposed to users.

Restructured customer service processes and messaging, resulting in a 20% reduction in time-to-response and a 15% increase in issues-per-hour resolved with the implementation of new documentation and a rubric for customer-centric behaviors.Aligned the interests and priorities of QA and Engineering teams by leveraging user data to establish new performance KPIs, SPIs, and issue tagging, resulting in an improvement in the QA and engineering teams' ability to observe and track issues.Overhauled the community support program by establishing product market fit criteria for a new enterprise support platform, leading the transition team from vendor evaluation to launch and post-mortem.

Led development and implementation of projects, procedures, and reporting that enabled improved Advisor coaching by Team and Area managers, resulting in an 11% increase in worldwide quality evaluation scores.Supported senior AppleCare leadership through growth that doubled the Team and Area manager FTE by developing and guiding 12 TMGPS coaches to increase their exposure and sphere of influence with business leaders.Empowered AppleCare Team Managers to provide consistent high-quality coaching to their Advisors by implementing specialized training, group coaching, and measuring their accountability.Reported on the state of coaching to Area Managers, providing insights and actionable next steps for improving performance while developing trusting partnerships.

Lead 12 senior Advisors who provided technical support for Apple's professional media apps, implementing coaching plans that resulted in a sustained 12% increase in CSAT by identifying antecedents with actionable feedback to drive progress.Addressed negative learned behaviors while promoting proven positive techniques by performing quality audits, root cause analysis, one-on-one coaching sessions, and peer shadowing opportunities.

Took over and grew the Regional Occupational Program to a full-fledged career-tech academy for the school district, serving over 100 students per year.Designed and implemented a program to engage and inspire at-risk youth by utilizing project-based learning methods to teach transferable workplace and social skills.Added value to students and school through partnerships with employers, developing projects with community leaders, and attaining Apple Training Center certification. These partnerships provided students with real-world experience and helped the school to secure funding for the program.Increased program exposure by organizing a film festival to showcase student work and the program's benefits. The film festival was attended by the school board, city council, and employers, and resulted in increased enrollment in the program.

Video production editor for television series, documentaries, and corporate productions.Grew from working on linear tape systems to mastery level knowledge of Avid Media Composer and Final Cut Pro 7.Featured at local speaking engagements and delivered training workshops for adults and teenagers.

Production crew for KTXL's launch of their live morning show. Edited news packages on Avid Newscutter and operated the audio board and VTR tape system during the live show. I worked here while teaching full-time to keep pace on the production industry.

As a dual-citizen of Greece and the United States, I completed my required military service in the medical division of the Greek Army.My journey took me all over the country, from serving at the largest military hospital in the Balkans to remote and isolated islands in the Aegean Sea.The role of a field medic gave me valuable experience in listening to people and aligning care to meet their needs and our mutual objectives.

Studio Camera Operator for the "Good Day Sacramento" morning show. I worked in the early hours of the day before my high school classes would start.

Studio Camera Operator for live productions including pledge drives and art auctions. This was an invaluable career-starter to have while I was still attending high school.