Charles Rich

Charles Rich Email and Phone Number

VP of Global Sales, Marketing and Customer Success at ImpactQA | Thought Leader and Speaker about Digital Transformation | Expert at building successful Sales, Customer Success, Marketing Teams and Training Programs. @ ImpactQA
About Charles Rich

As a highly accomplished Sales Executive I bring a history of successfully leading sales teams strategically through new periods of growth in both start-ups and existing companies. I have a strong history of attaining an individual quota as well. I excel in building and coaching, mentoring, and driving, strong inside and outside sales teams, customer success teams and marketing teams that meet and exceed top-line growth. In my roles, I have carried an individual quota between $2.0M and $2.5M in either Solution and Consulting Sales or $5.5M in Enterprise Software Sales. I have always achieved or exceeded my individual quota and so have my direct reports. In addition, I have a history of building out strategic partnerships with Oracle, Salesforce.com, AWS, Google (GCP), SAP, Microsoft, Infor, and several other OEMs which all proved profitable. I have a long history of being able to successfully work with other departments and their executives as well as the C-Suite. I have been responsible for generating net new revenue while managing sales, customer success and marketing teams, including their performance (whether by KPI, MBO, or some other metric) as well as attending client meetings with their prospects as well. I offer a track record of success in positively impacting EBITDA, annual revenue growth, transaction size, and sales efficiency across diverse industries and global regions, including promoting SaaS, PaaS, Software Sales, and other technical solutions.

Charles Rich's Current Company Details
ImpactQA

Impactqa

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VP of Global Sales, Marketing and Customer Success at ImpactQA | Thought Leader and Speaker about Digital Transformation | Expert at building successful Sales, Customer Success, Marketing Teams and Training Programs.
Charles Rich Work Experience Details
  • Impactqa
    Vice President Of Global Sales Customer Success And Marketing
    Impactqa Apr 2020 - Present
    Plano, Texas, Us
    • Increased sales from $4.9M in 2019 to $35.1M in 2023. • Established partnerships with Tricentis and OpenText resulting in an increase in revenue of 22% per annum.• Hired, coached, trained, and mentored the sales, customer success, and marketing teams. • Built a lead generation campaign that did not exist before that resulted in 48 leads per month, average deal size $300,000.00 ARR, with a average length of 2.5 years, and of the 48 leads per month the closure rate is at 39%.
  • S-Square Systems, Inc
    Vice President Of Customer Success Sales And Delivery
    S-Square Systems, Inc Apr 2017 - Apr 2020
    La Jolla, Ca, Us
    • Adopted a new business review process to ensure potential new businesses aligned with company criteria for revenue and operational compatibility resulting in the company growing to $49.5M in 3 years from $14.2M in 2017. • Hired, trained, coached, mentored, and led a team of 10 Enterprise Account Executives, 4 Customer Success Managers, and 5 SDRs. • Negotiated a strategic account contract expansion from $150K to $1.5M.• Elevated clients’ return on investment by an average of 75% by introducing a customer success matrix.• Increased employee retention by 82% through communication, credibility, and collaboration.
  • Oracle
    Account Sales Manager - Analytics
    Oracle Feb 2015 - Apr 2017
    Austin, Texas, Us
    • Identified, presented, did requirement gathering, negotiated, and closed an MSA with Dell/EMC within 60 days for $20M by facilitating meetings with the executive team, senior architects, decision-makers, and stakeholders at Oracle.• Sold a 1.2M dollar SaaS and on-premises software implementation of ORACLE OBIEE, BICS, and BDDCS to assist with data analysis, data visualization, and their Machine Learning and Artificial Intelligence efforts.
  • Cigniti Technologies
    Director Of Strategic Accounts & Customer Success, North America
    Cigniti Technologies Mar 2014 - Jan 2016
    Irving, Tx, Us
    • Negotiated strategic alliances with Oracle, Oracle ACS, and Oracle OCS within 30 days of assuming leadership.• Directed the sales team in developing a pipeline of new business valued at $7.5M within three months, selling SAP, Oracle, Microsoft, Lawson/Infor, and Salesforce Consulting Engagements.• Captured $7.6M of pipeline and converted it to $2.5M in individual sales and led the team in delivering all revenue objectives. Experience with cloud-based ORACLE, SAP, Salesforce.com, and Workday technologies including HCM, ERP, EBS, ECC, and Business Intelligence. Sold BPO Solutions around HR, and Operations to Aviation and Aerospace Vertical.
  • Sa Technologies Inc.
    Director Of It Sales And Customer Success
    Sa Technologies Inc. Sep 2008 - Mar 2014
    San Jose, California, Us
    • Led team members in selling SAP, Oracle, Microsoft, and Salesforce Consulting Engagements. Provided leadership in sales forecasting while controlling full P&L for IT sales. Acted in a pre-sales and sales role while employed with SA. • Negotiated Oracle and SAP Partnerships, including an Oracle OCS and ACS Tier 1 partnership that grew from $300K ACV in year one to $1.8M in year three.• Negotiated and closed emergency IT services for the Dallas County Court System when the Dallas County Jail Tracking System failed resulting in 750k in windfall revenue. • Negotiated with the US Department of Health and Human Services and through the competitive bidding process to obtain 15% of work when the Affordable Health Care Act passed, As a result, HHS needed to build out an IT platform. • Sold and closed deals around Business Analytics and Data Visualization.
  • Experis
    Business Development Manager National Erp Practice
    Experis Jan 2007 - Apr 2008
    Milwaukee, Wi, Us
    • Provided leadership in developing new business for ERP products and services, working to expand both new and existing clients and channel partnerships. Worked with SAP Account Executives and Client Partners to optimize supply chains.• Increased pipeline activity from $1.2M to $9M in seven months, focusing on SAP mid-market of $500M to $1.5B.• Trained account sales managers nationwide on ERP sales process, working with OEM partners such as Oracle and SAP, and built a fully online process with developers that was based on e-learning so all Account Sales Managers could be trained faster.• Sold OBIEE, SAP BI, and Business Objects implementations by interacting with senior management of clients such as VPs and C-level executives.• Identified and closed one of the largest deals ever at the time with SAP making COMSYS (the predecessor company to Experis) a SAP Gold Consulting Partner.
  • Arc
    Business Development/Sales
    Arc May 1998 - Nov 2006

Charles Rich Skills

Customer Experience Solution Selling Product Marketing Team Building Sales Process Commerce Cloud Strategic Partnerships Public Speaking Salesforce B2c Commerce Oracle E Business Suite Salesforce.com Channel Account Management Software Sales Management Account Management Sales Enterprise Resource Planning Networking Channel Partner Relations Cloud Sales Forecasting Sales Operations Business Development Team Leadership Business Growth Strategies Einstein Ai Strategic Planning Channel Partner Development Oracle Sales Management Sales Pipeline Management Salesforce Cpq And Billing Enterprise Solution Selling P&l Management Marketing Big Data Salesforce B2b Commerce Go To Market Strategy Customer Service Enterprise Software Software Sales Contract Negotiation Business Alliances Business Strategy Saas Management Salesforce Cpq Analytics Chatter Integration Data Visualization

Charles Rich Education Details

  • Oklahoma City University
    Oklahoma City University
    Business Law
  • University Of Oklahoma
    University Of Oklahoma
    Political Science And Government
  • University Of Oklahoma
    University Of Oklahoma
    Political Science And Government

Frequently Asked Questions about Charles Rich

What company does Charles Rich work for?

Charles Rich works for Impactqa

What is Charles Rich's role at the current company?

Charles Rich's current role is VP of Global Sales, Marketing and Customer Success at ImpactQA | Thought Leader and Speaker about Digital Transformation | Expert at building successful Sales, Customer Success, Marketing Teams and Training Programs..

What is Charles Rich's email address?

Charles Rich's email address is ch****@****ear.com

What is Charles Rich's direct phone number?

Charles Rich's direct phone number is +146922*****

What schools did Charles Rich attend?

Charles Rich attended Oklahoma City University, University Of Oklahoma, University Of Oklahoma.

What skills is Charles Rich known for?

Charles Rich has skills like Customer Experience, Solution Selling, Product Marketing, Team Building, Sales Process, Commerce Cloud, Strategic Partnerships, Public Speaking, Salesforce B2c Commerce, Oracle E Business Suite, Salesforce.com, Channel Account Management.

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