Vice President Call Center Operations
Current
Aug 2023 - Present
AeroLeads people directory · profile
Charles A Watson Email & Phone Number
Workforce Management | Business Operations | Planning & Strategy
at
Frontier Communications
1 work email found
@stockx.com
3 phones found area 210, 800, and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Workforce Management | Business Operations | Planning & Strategy
Location
Greater Phoenix Area, United States, United States
Who is Charles A Watson? Overview
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Quick answer
Charles A Watson is listed as Workforce Management | Business Operations | Planning & Strategy at Frontier Communications, based in Greater Phoenix Area, United States, United States. AeroLeads shows a work email signal at stockx.com, phone signal with area code 210, 800, 866, and a matched LinkedIn profile for Charles A Watson.
Charles A Watson previously worked as Vice President Call Center Operations at Frontier Communications and Head of Partner Operations and Workforce Management at Stockx. Charles A Watson holds Bachelor Of Science - Bs, Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at Frontier Communications
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{first_initial}{last}@stockx.com
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AeroLeads found 1 current-domain work email signal for Charles A Watson. Compare company email patterns before reaching out.
Profile bio
About Charles A Watson
I am a Workforce Management & Operations Executive with a passion for making a difference. I love collaborating and making connections. I have over 15 years of experience working in workforce management and operations where I lead cross functional teams building unique and diverse cultures across the globe. I’m deeply passionate about creating teams and efficiencies which can both help people achieve their career goals while ensuring companies realize their goals. Finding creative solutions to problems is something I have always enjoyed. As a kid I loved tinkering with things that were broken, figuring out how they worked, and fixing them again. I consider myself someone who is always learning and I find reading and educational programs to be exciting and find myself joining classes or finding new ways to educate myself. Like B.B. King said “The beautiful thing about learning is that nobody can take it away from you”.As Head of Workforce Management & Operations I represent marginalized groups and the one thing we all have in common is diversity. We share the fact we are all different. Creating a workforce environment, culture, and dynamic company that reflects the needs of teams wherever you are in the world is what drives the operations of all companies. I stay calm when faced with adversity and focus on making high quality decisions. And meeting new people and hearing new perspectives brings me joy. Reach out and let’s connect!
Listed skills include Outsourcing, Call Centers, Business Process Improvement, Management, and 46 others.
Current workplace
Charles A Watson's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles · 25 years
Charles A Watson work experience
A career timeline built from the work history available for this profile.
Head Of Partner Operations And Workforce Management
- Responsible for key workforce strategy and planning initiatives, to include driving large organizational transformations, building workforce strategies, annual & multi-year plans, and implementing governance processes.
- Provide leadership on corporate initiatives by working with executives & acting as a thought partner with a cross functional leadership team
- Subject matter expert for solutions initiatives both ongoing and proposed in order to be the voice of improvements throughout the organization
Dec 2021 - Aug 2023
Head Of Global Business Performance
- Responsible for design and execution of the operational metrics and processes that drive the achievement of operating KPIsDevelop CX operational plans, targets and KPIs in support of the Growth organizations goals for.
- Leveraged process statistical analyses and performance management techniques to highlight opportunities and ensure excellence in outcomes for our customers
- Led workforce operations team supporting service delivery, including capacity planning, forecasting, scheduling, real-time management and partner planning
2017 - 2021
~4 yrs
Vice President, Global Workforce Management & Analysis
- Led a team of over 100 workforce management and analytics professionals, responsible for delivering on service level objectives, workforce strategy, planning, analytics workforce management and performance management.
- Responsible for improving operational efficiency performance through innovative resource planning, and the development of workforce optimization initiatives
2014 - 2016
~2 yrs
Vice President, Operations Planning & Analysis
- Workforce Management Executive responsible for Capacity Planning, Workforce Management (contact center and back office), Workforce Strategy, and telephony
- Developed integrated planning processes with Human Resources, Finance and Operations to ensure alignment to customer and shareholder objectives annually
2012 - 2014
~2 yrs
Executive Director, Workforce Planning
- Development of enterprise workforce strategies to preserve exceptional customer service (net promoter score) while reducing costs
- Provided subject matter expertise to 3rd party planning including vendor selection, negotiation, service level objectives, and setting master service agreements
2011 - 2012
~1 yr
Senior Director, Global Workforce Management
Convergys
- Led a team of 500 workforce management professionals, responsible for Workforce Management, Capacity Planning, Call Routing, and Operational Improvement Projects
- Standardized operating metrics and designed correlations between the metrics and operating margins, improving financial forecasting and operational target setting, resulting in a 20 point drop in shrinkage for a large.
- Redesigned WFM team and processes to better support the business, including new roles focused on improving forecasting and developing value-add scenarios for clients
2006 - 2011
~5 yrs
Director, Capacity & Resource Management
- Responsible for design, deployment and ongoing execution of pan European Workforce Planning strategies, technology and processes
- Led the deployment of Workforce Management across the region, including the implementation of new technology, processes and workforce management staff to support the region
2001 - 2006
~5 yrs
2 education records
Charles A Watson education
Bachelor Of Science - Bs, Business Administration And Management, General
University Of Phoenix
Master Of Business Administration - Mba
University Of Phoenix
FAQ
Frequently asked questions about Charles A Watson
Quick answers generated from the profile data available on this page.
What company does Charles A Watson work for?
Charles A Watson works for Frontier Communications.
What is Charles A Watson's role at Frontier Communications?
Charles A Watson is listed as Workforce Management | Business Operations | Planning & Strategy at Frontier Communications.
What is Charles A Watson's email address?
AeroLeads has found 1 work email signal at @stockx.com for Charles A Watson at Frontier Communications.
What is Charles A Watson's phone number?
AeroLeads has found 3 phone signal(s) with area code 210, 800, 866 for Charles A Watson at Frontier Communications.
Where is Charles A Watson based?
Charles A Watson is based in Greater Phoenix Area, United States, United States while working with Frontier Communications.
What companies has Charles A Watson worked for?
Charles A Watson has worked for Frontier Communications, Stockx, Ebay, American Express Global Business Travel, and Unitedhealth Group.
How can I contact Charles A Watson?
You can use AeroLeads to view verified contact signals for Charles A Watson at Frontier Communications, including work email, phone, and LinkedIn data when available.
What schools did Charles A Watson attend?
Charles A Watson holds Bachelor Of Science - Bs, Business Administration And Management, General from University Of Phoenix.
What skills is Charles A Watson known for?
Charles A Watson is listed with skills including Outsourcing, Call Centers, Business Process Improvement, Management, Workforce Management, Forecasting, Process Improvement, and Strategic Planning.
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