Charles Baldo Email & Phone Number

New York, United States

• Achieved significant revenue growth, with year-over-year increases of 19% in 2020, 67% in 2021, and 35% in 2022, by deploying innovative sales strategies and refining product mix, showcasing strong commercial acumen and strategic planning abilities.• Spearheaded a comprehensive overhaul of pre-owned inventory management, achieving a 65% reduction in monthly Pre-Owned policy, through strategic procurement and logistics enhancements, demonstrating expertise in inventory optimization and… Show more • Achieved significant revenue growth, with year-over-year increases of 19% in 2020, 67% in 2021, and 35% in 2022, by deploying innovative sales strategies and refining product mix, showcasing strong commercial acumen and strategic planning abilities.• Spearheaded a comprehensive overhaul of pre-owned inventory management, achieving a 65% reduction in monthly Pre-Owned policy, through strategic procurement and logistics enhancements, demonstrating expertise in inventory optimization and operational efficiency. • Fostered a culture of excellence within the sales team, leading to consistent achievement of sales targets, through rigorous training and coaching, underscoring leadership in developing high-performance teams.• Created deal structures and pricing quotes while assisting sales staff with negotiations and sales closing. Show less

Niagara Falls

• Led comprehensive department operations, including staff management, procurement, logistics, and pricing strategies, directly contributing to robust sales and profit margins. • Orchestrated positive returns on investment by adeptly managing a $28,000 monthly marketing budget for the Sales and Service Departments, optimizing resource allocation. • Successfully reversed the wholesale department's financial trajectory, transforming a monthly revenue loss into a remarkable gain of 165%… Show more • Led comprehensive department operations, including staff management, procurement, logistics, and pricing strategies, directly contributing to robust sales and profit margins. • Orchestrated positive returns on investment by adeptly managing a $28,000 monthly marketing budget for the Sales and Service Departments, optimizing resource allocation. • Successfully reversed the wholesale department's financial trajectory, transforming a monthly revenue loss into a remarkable gain of 165%, through strategic pricing, inventory management and calculated use of third-party software applications. Show less

Niagara Falls

• Spearheaded department operations, enhancing staff development, and implementing robust forecasting and pricing strategies, directly contributing to sustained profitability and operational excellence. • Innovated deal structures and pricing quotes, facilitating sales staff in negotiations, which significantly bolstered closing rates and customer satisfaction.• Strategically managed and forecasted new vehicle inventory using Ford’s WEBDO system, overseeing a new car inventory… Show more • Spearheaded department operations, enhancing staff development, and implementing robust forecasting and pricing strategies, directly contributing to sustained profitability and operational excellence. • Innovated deal structures and pricing quotes, facilitating sales staff in negotiations, which significantly bolstered closing rates and customer satisfaction.• Strategically managed and forecasted new vehicle inventory using Ford’s WEBDO system, overseeing a new car inventory floor-plan exceeding $5M and a pre-owned inventory of $2.5M, optimizing stock levels and sales readiness. Show less

Niagara Falls

• Reengineered the Business Development Center's staffing and workflows, enhancing interdepartmental communication and operational efficiency, setting a precedent for productivity improvement initiatives. • Spearheaded daily coordination meetings with sales and BDC staff, strategically boosting sales opportunities and fostering a collaborative environment. • Trained, coached, and developed new hires so the organization could promote teammates from within.• Successfully navigated and… Show more • Reengineered the Business Development Center's staffing and workflows, enhancing interdepartmental communication and operational efficiency, setting a precedent for productivity improvement initiatives. • Spearheaded daily coordination meetings with sales and BDC staff, strategically boosting sales opportunities and fostering a collaborative environment. • Trained, coached, and developed new hires so the organization could promote teammates from within.• Successfully navigated and resolved customer complaints across Sales, Service, and Body Shop departments, increasing OEM CSI scores and Google score of 2.8 to 4.6 demonstrating exceptional problem-solving skills and customer service acumen.• Collaborated with third-party reps to maximize ROI (CarGurus, AutoAlert, TrueCar, Cars.com, FordDirect, VinSolutions CRM). Show less

Orchard Park, New York

• Exceeded retention goals by 8-10% consistently, managing the department's largest caseloads, demonstrating exceptional leadership and organizational skills. • Championed the implementation of an interdepartmental CRM, enhancing data accuracy and usage, which contributed to improved team efficiency and customer satisfaction. • Took on additional duties in facilitating formal student grade-appeals while also being selected to lead onboarding/training of department new hires.•… Show more • Exceeded retention goals by 8-10% consistently, managing the department's largest caseloads, demonstrating exceptional leadership and organizational skills. • Championed the implementation of an interdepartmental CRM, enhancing data accuracy and usage, which contributed to improved team efficiency and customer satisfaction. • Took on additional duties in facilitating formal student grade-appeals while also being selected to lead onboarding/training of department new hires.• Developed and executed targeted outbound call campaigns, leveraging sourced contact data and scripts, to surpass retention goals, showcasing strong strategic planning and execution abilities. Show less

Orchard Park, New York

• Exceeded retention goals by 8-10% consistently, managing the department's largest caseloads, demonstrating exceptional leadership and capacity to handle significant responsibilities. • Spearheaded the development and delivery of First Year Experience webinars, significantly enhancing student success.

• Highly accomplished sales and CSI leader demonstrated by winning the 2008-2009 GM Mark of Excellence Award

M.A., Physical Education - Psychological Aspects Of Sport

Activities and Societies: Women’s Club Volleyball Head Coach, Gold Key International Honor Society

B.S., Psychology & Kinesiology

Activities and Societies: Men’s Club Volleyball, Women’s Club Volleyball Head Coach

Education record

Activities and Societies: Varsity Basketball, Varsity Volleyball