Charles Barbieri, Pmp Email & Phone Number

Irving, Texas, Us

Responsible and accountable for the coordinated management of multiple projects supporting eCommerce, Pay Day and Title loans, in-store Point of Sale, Check Cashing, and Collections strategic initiatives from project creation through implementation and follow up.Implemented a “Customer Referral Program” to incentivize current customers to refer friends and/or relatives to ACE products and services. Modified the loan scoring process to be highly configurable and efficient. The delivered application and web based front end provided the analytics team with the flexibility to add and remove customer attributes as well as change values associated with existing attributes in the current scoring model without the need for IT intervention. Enhanced the Pay Day and Title loan application experience for returning online customers resulting in an 18% increase in completed loan applications and increase in revenue of 7% Integrated a third party banking information verification application into the online loan application process which reduced call center CSR time spent verifying customer’s bank information by 50%.Enhanced Collections functionality to include enabling checks by phone (ACH payments), adding scheduled ACH payment functionality to payment plans, and sending automated collection life cycle emails.Managed the roll out of a new store Pay Day loan product in the state of Ohio. The new product roll out required in house software development, integration with third party lender software, and the upgrading and installation of computers, printers, and Panini scanning devices. The project resulted in a year over year revenue increase of 14%.

Dallas, Tx, Us

Responsible and accountable for the coordinated management of multiple related projects supporting billing and collections initiatives.Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization. Identified process improvement projects and developed associated business cases including cost-benefit analyses and ROI assessments.Directed the coordination of all implementation tasks involving third party vendors as well as provided training to business users on new and/or enhanced processes.Coached, mentored and lead personnel within technical and operational business team environments. Presented periodic Dashboard reports on the current projects; project progress, resource utilization, budget, and client issues.Re-engineered the return mail processes resulting in a cost savings of $170,000 per year.Designed and implemented online storage for over 22,000 SOX related documents resulting in significant annual savings in resources, offsite storage costs, and supplies.Identified an order processing issue and led a team to correct the issue which resulted in a reduction of bad debt by $4.8 million per year.Identified a new revenue source and worked with the National Sales Team and a third party vendor to develop the supporting product and roll it out nationally resulting in $180,000 per year in new revenue.By maximizing the use of available USPS postal discounts I was able to attain an additional $50,000 per year saving in postage expense.To better align with current technology I managed the successful conversion of billing and credit card processing applications from MS FoxPro to MS .NET.►►To discuss how I can add value to your process stream Call me now at 214-280-8610.

Dallas, Tx, Us

My main focus was on managing the design, development, and implementation of application software to support the company’s billing, collections, and credit strategies by a team of employees, contractors, and off shore personnel .I assessed business requirements to ensure applications complied with operational specifications and collaborated with other in house application development teams, off shore development teams, and external vendors to develop technical solutions. I planned and managed project development resources on overlapping projects for the entire SDLC to meet project time lines and budgets.I developed and executed implementation plans for new production systems including training plans for employees and contractors on new functionality. On a yearly basis I defined, negotiated and implemented service level agreements between IT and business units for project deliverables.I managed the successful implementation of the ADP Taxware Enterprise transactional taxing solution.In support of the team’s service level agreements I developed and implemented reporting to accurately capture and report software defect rates.During 2006 and 2007 I managed the application development and data conversion activities supporting the transition from a third party billing system to a direct mail billing system. In 2005 I led the successful global development and implementation of credit and collections module of AMDOCS billing system.►►To discuss how I can add value to your process stream Call me now at 214-280-8610.

Dallas, Tx, Us

Served as IT Team Lead Bill Format and Internet Bill Tier 2 Production Support. Supervised a six employee production support team, tasked with monitoring and supporting the production billing processes for the creation and content of SBC Long Distance Billing files.Supported successful roll-out of billing services in California, Nevada and Midwest territories

I was responsible for all aspects of IT change management projects which included process automation, systems integration, communications improvement and training.I defined priorities, planned and managed projects throughout the entire SDLC. My team was also responsible for development and implementation of billing system enhancements and any associated end user training that was necessary.I led the team that received the Billing Magazine International Globe Award for Best Invoice Presentation, 2001.In 2000 I worked closely with 3rd party vendor Lucent in the development of their ARBOR wysiwyg formatting tool.

Us

I started as a programmer in the field services area.I progressed from field services to pricing and bill format development and eventually to leading project specific teams.I played a major role in the development of the wireless billing pricing plans for the CODETEL project. (GTE’s wireless service in the Dominican Republic).I was also heavily involved in the design of the pricing plans proposed for the initial GTE Long Distance offerings.

Bachelor Of Science (Bs), Management Information Systems

Aa, Business