Charles B. Email & Phone Number

- Utilize employee benefit plan data to identify areas for optimization and cost containment, resulting in a 10% decrease in healthcare costs while maintaining or improving benefits coverage through plan design changes.- Enhance provider network efficiency by analyzing provider network performance and patient outcomes, identifying areas for network expansion or contraction as well as high-performing providers; leading to increased patient satisfaction scores, reduction in healthcare costs, improving the overall efficiency and effectiveness of our network.- Spearhead adoption of tools and resources to increase healthcare cost transparency for employees, enabling them make more informed decisions on healthcare spending; resulting in Increased employee engagement with healthcare cost information, and decrease in unnecessary healthcare utilization and cost savings for both employees and employers.- Facilitate training sessions to enhance team members' skills in data analysis, resulting increased productivity and a .5% decrease in error rates.- Lead the agile redesign of the various HR products, providing a more functional and pleasing experience to 15,000 employees and uniting dual-company resources on a single digital REP solution for the first time in the company’s history.- Work with ITPMO as the strategic interface with assigned business units for business development, solution discovery, service management, project planning, risk management, relationship management and reporting to technology senior leadership, while supporting the transition of on-premise HR platform to SuccessFactors cloud solution.

- Optimized claims processing workflow, reducing processing time from 10 days to 6 days, by conducting thorough analysis of claims processing workflow to identify bottlenecks, redundancies, and inefficiencies, resulting in improved customer satisfaction and a 15% reduction in operational costs.- Implemented advanced analytics techniques to detect and prevent insurance fraud resulting in reduced fraudulent claims by 4%, resulting in annual cost savings of $5M and improved overall profitability.- Enhanced underwriting risk assessment models using predictive analytics and machine learning algorithms leading to 8% improvement in risk assessment , 12% reduction in underwriting losses and improved profitability.- Analyzed pricing strategies for insurance products and implemented new strategies resulting in a 1% increase in premium revenue and improved competitive positioning.- Conducted workflow analysis, needs assessments, gap analysis, preliminary cost/benefit analysis- Identified and recommended changes and improvement opportunities to enhance the project, process, and service efficiency, effectiveness, digitalization, and innovation- Identified and tracked escalating issues and risks to project stakeholders promptly.- Completed in-depth analysis of client tools, programs, and processes and made recommendations leading to a 9.7% revenue increase and up to 65% efficiency gains.- Communicated business needs by constructing easy-to-understand process models; analyzed potential software solutions and wrote detailed reports of options to facilitate decision-making.- Provided analytics and decision-support tools to clients to support the implementation of reorganization and consolidation strategy

- Improved usability and user experience of the family care platform resulting in increased user satisfaction scores by 20%, decreased user churn rate, and a 34% increase in platform adoption.- Implemented new reporting processes and dashboards to provide actionable insights to senior leadership, enabling data-driven decision-making.- Identified new opportunities through market analysis, and developed strategies for expanding customer reach resulting in increased customer base and a 0.3% growth in revenue.- Performed customer journey mapping exercises to understand customer needs and pain points; identified and addressed friction points, leading to a 7% increase in customer satisfaction and a 5% decrease in customer complaints.- Analyzed operational costs and identified opportunities for cost optimization resulting in reduced operational costs by $150K through process improvements and resource optimization.- Documented detailed requirements, business needs, use cases, processes, user stories, and findings developed from the analysis- Translated process and technical specifications/requirements into informative, user-friendly documentation, guides, and end-user navigation aids- Communicated changes, enhancements, and modifications of business requirements, verbally or through written documentation, to project managers and other stakeholders so that issues and solutions are understood.- Completed in-depth analyses for business-optimization projects, reporting tools, back-office programs, and payment-processing apps- Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year- Performed quality assurance, system integration, and user acceptance testing facilitating on-time, on-budget, and acclaimed “go-live” of enterprise implementations for up to 15,000 global users.

- Led warehouse efficiency improvement initiative that increased order fulfillment accuracy by 25% through process reengineering and staff training, achieving cost savings of $500K annually while improving inventory turnover by 20%.- Developed and implemented a quality control enhancement program that reduced product defects by 15% through the introduction of new inspection processes and quality metrics.- Implemented a supply chain optimization project that reduced procurement lead times by 30% through vendor consolidation and negotiation.