Responsible for the Samsung Experience Consultants (SEC) from part time to full time positions in selected Best Buy locations in the greater Sacramento region, Northern California and Reno/Carson City. Manage the productivity and performance of the SEC. Conduct weekly conference calls, store visits, and perform quarterly reviews with all SEC’s. Also, responsible for driving sales results in other big box locations such as Costco, Target, Sam’s Club and Wal-Mart. Positions requires great time management, managerial and mentor-ship skills, also able to work under pressure and out the box.

Responsible for managing North Bay Area and other surrounding cities with over 70 stores. As an FSM, I dedicate myself as a sales solution and trainer for my mobile carriers – AT&T, Verizon, T-Mobile, Sprint, and Metro PCS – on the amazing Samsung devices and ecosystem. Being able to provide excellent knowledge and understanding of each device has allowed me to build a wonderful rapport and an outstanding relationship with Retail Sales Associates (RSA), Store Managers, District Managers and even VP’s. Perform one-on-one, small, and large group trainings with also conducting new hire trainings for T-Mobile, AT&T and with occasional Verizon vendor fair. Aside from training and building great relationships, another big part of being an FSM is driving sales, increasing market share and collecting Market Insight (MI). Must be able to think outside the box, requires great time management, has great customer services, personable and loves to travel.

Responsible for leading and training SEC (Samsung Experience Consultant) located in Best Buy retail stores. Manage eight Samsung Experience Store (SES) in the Greater San Francisco Bay Area. Also assisted in building and opening 4 SES’. Aside from working with the SEC’s, also worked very closely with Best Buy blue shirts and management. Conducted Face-to-Face trainings for new and existing Best Buy employees on the Samsung products, such as the: Mobile smartphones, Tablets, Cameras, and PC departments. Obtained a strong understanding of the Samsung way and maintained an understanding of Android and Windows 8 OS. Position requires being a team player, managing multiple SEC’s, great customer service, and time-management.

Responsible for managing Greater San Francisco Bay Area territory. Perform Face-to-Face training of managers and employees of major mobile carriers - AT&T, Verizon, T-Mobile, Sprint and Metro PCS – on LG Mobile products. Strong understanding of Smartphone industry and Smartphone OS. Excellent in-depth understanding of each device offered. Maintain good understanding of Android OS and Windows 7 mobile technology. Build relationships with District Managers and VPs and serve as a liaison by conducting trainings, meetings and kick-off event shows, getting feedbacks on products and support and exceeding store-visit quota per week. Position requires excellent time-management and great people skills.

Top Sales Representative. Consistently exceeded or met sales quota. Handled everyday customers and their cell phone services needs including credit check runs. Position required handling of money and excellent people skills. Responsible for store closing and making bank deposits at the end of the day.

Consistently maintained or exceeded monthly sales production goals and a Top 50 Sales Producer for the entire company out of 2500 employees. Managed kiosk stores which are authorized third-party dealers for Verizon, T-Mobile and Sprint cell phone services. Kiosk stores located inside Costco Warehouses in Tracy, Livermore and Antioch, CA. Responsible for all hiring, employee work scheduling, end-of-the-day account reporting with each carrier, and opening and closing operations of kiosk stores. Trained in sales process and supervised nine (9) employees. 100% customer service satisfaction from mystery shoppers.

Responsible for speedy and efficient customer service, with 55 members cashiered per hour (company requires a minimum of 40) and 94% item scanning efficiency (company requires a minimum of 88%). Position required handling of money, excellent memorization of item numbers and working under pressure. Also, helped store to become No. 7 in Regional New Executive Memberships and Upgrades, personally closing nearly 100 new memberships and upgrades within a seven-month window, doing part of the time only. Position required team playing, ability to deal with people of varying personalities and problem-solving.