As the Executive Vice President of Operations at UniGroup, I led the operations for the nation's largest household moving companies, United Van Lines and Mayflower Transit. With over six years of experience in various executive roles at UniGroup, I oversaw business strategy, operations, sales, process improvement, and risk management, for successful organizations in multiple industries.I created business planning processes and developed strategies to meet future challenges, such as the COVID-19 pandemic and the changing customer preferences. I led major projects focused on revenue growth and improved client experiences, as well as internal process improvement and efficiency. I also trained and communicated with agents and customers, and proactively resolved customer service issues. My mission was to deliver excellence, innovation, and value to the moving industry and its stakeholders.