Experienced IT Leader with a strong track record of delivering innovative information solutions that improve organizational efficiency while reducing costs in industries including SaaS, Banking and Insurance. Professional with multiple technical certifications who possesses deep experience in improving operating efficiency and increasing profits utilizing outstanding analytical and problem solving abilities. Successfully develops and implements strategic plans addressing client services, product support, quality assurance, and training. Provides continuous operational and technical support for business critical infrastructure systems, problem reporting and tracking, improving systems availability by proactive monitoring, escalation, and problem resolution. Experienced at meeting the needs of external as well as internal customers. Highly experienced in a broad range of IT programs, systems, and services, incorporating IT initiatives into overall organizational direction and goals. • A strong Communicator who directs and trains teams to effectively address issues, maintaining efficiency and productivity from a technological perspective. Implements strategies to achieve optimal performance from every individual, leading by example to build strong teams with a commitment to achieving operational excellence with technical service delivery.• A detail-oriented Manager adept at planning and estimating job and schedule requirements, correcting difficult system issues, and ensuring documentation accountability.LeadershipSpecialties: ITIL Service ManagementTechnical SupportTeam Leadership and DevelopmentCloud ComputingVoIPContact Center TelephonyServer VirtualizationMobile Computing Network Infrastructure Management Business Continuity Planning Information Security and ComplianceTelephony Convergence Project ManagementSupport Staff Planning Technical Support Development Vulnerability ManagementCustomer Support Services Vendor ManagementComputer Hardware
Listed skills include Vendor Management, Data Center, Itil, Disaster Recovery, and 23 others.