Charles Daniels Email & Phone Number

Tukwila , Washington, Us

Responsible for development and support of Sound’s technology systems, to include network, server, help desk, support, hardware and technology security. Provide essential leadership to identify and integrate business operations and IT operations to deliver solutions that meets the business needs. Leads in technical research and development to enable continued service growth, performance and stability within the infrastructure. Manage and provide direct supervision to the team members.

Seattle, Washington, Us

Assessed the organizations IT needs with a focus on security of device management, asset tracking, end-point security and enhancing email communications security. Supported IT cloud-based subscription expense tracking for the HR/IT and Finance teams. Initiated the process of establishing an IT customer support team for internal employees and external product customers. Partnered with Security consulting team to address gap analysis findings related to various security compliance initiatives that were in progress. Supported O365 and cloud-based application license and account administration. Provided some T1/T2 support.

Seattle, Wa, Us

- Managed the planning and execution for remote technology deployment and support during the COVID-19 pandemic with the company’s entire workforce working remotely- Oversaw technology projects for planning and execution on company growth and expansion into new markets in multiple states.- Established technology standards and solutions for the organization to improve business processes and operational efficiency- Collaborated with Compliance team for establishing security controls for data management and security with technology, processes and procedure- Held responsibility for IT infrastructure and personnel in delivering internal business system support and availability for core processing systems including email, core applications, file, and print

Provide leadership, guidance and oversight for team operations, which include IT support for all office and data center locations.Oversee the operations of the enterprise's data security controls through management of the organization's data security support resources and vendor management.Manage Infrastructure technical teams that provide 24x7 operational support for the Talentwise e-commerce platform.

Manage the infrastructure that powers our enterprise business solution platform, supporting the growth of an innovative and dynamic technology company.Provide direction and support for IT solutions that maintain mission critical business operations.

Provided management and oversight for all network, server, workstation and telecom system support. Managed team assignments, coordinate priorities and manage project resource allocations.Provided technical leadership regarding infrastructure components including input to IT Architecture and Long Range Planning ensuring high availability of core banking systems.Managed infrastructure project team that integrated bank environments during merger and acquisition activities achieving 0 downtime.Led production support services and oversaw escalation and resolution of critical problems that created rapid resolution of production problems.Spearheaded Nortel and Avaya VoIP PBX implementation projects and telephony vendor service delivery reducing expenditures by leveraging the data network. Developed and maintained technical standards and procedures to govern maintenance and support activities and set standards for consistency.Ensured SLA compliance for infrastructure systems and generated availability and capacity management reports for real time information and better decision making.Established and maintained compliance with infrastructure procedures that ensured compliance with IT general controls and standards. Coordinated with audit teams achieving compliance validation of Regulatory Acts including, but not limited to, BSA, AML, MSB, GLBA and SOX.

Us

Responsible for the delivery of IT Services for multiple customer locations in Washington State for 24x7 business operations. Managed Security Vulnerability program for network infrastructure, which included Windows servers, Cisco network devices and workstations. Managed Infrastructure technical support team which included 12 Engineers. Responsible for profitability in two key Lines of Business, LAN/WAN and Server EngineeringLed the technical and business resources achieving stated goals and business objectives.Provided staff mentoring and professional development in network security planning and management improving skill levels and employee retention.Recognized for the development of long-range strategies in support of customer and organizational goals.Institutionalized corporate security policies and guidelines within the engineering team.Partnered with customer Security Officers on requirements to design and deploy secure IT solutions.Coordinated with PCI and SAS-70 audit teams for successful compliance validation.

Us

Technical Support lead for Insurance Processing System. Internet DNS and SSL administration. Operational Support for customer’s production systems. Review of enterprise-wide Internet access and management methods.Designed and implemented Web Portal solutions utilizing Microsoft and best of breed security technology. Instrumental in the infrastructure design and implementation of new Insurance Processing System.Deployed and supported Windows web server environments.Migrated customers legacy Windows environments to Windows 2003 Active Directory.Consulted with customers on technology solutions that addressed business systems needs.

Worked on web development team as software QA and Configuration Manager. Provided web-based development support on n-tier application projects. Performed LAN traffic analysis on major network segments. Reviewed enterprise-wide Internet access and management methods. Designed and implemented TCP/IP network infrastructure for dot-com startups utilizing Microsoft Back Office Server product technology. Manage internal development infrastructure process for client projects. Deployed and supported Windows 2000 web server applications.Migrated internal NT 4.0 domain to Windows Active Directory domain. Implemented Microsoft Exchange based e-mail systems. Conducted network assessments for e-business transformation and implementation projects, which include analysis of WAN infrastructure for efficiency and scalability.Provided recommendations for transitioning network infrastructure to an environment capable of supporting the proposed e-business architecture and a Microsoft Active Directory domain structure.

Springdale, Ar, Us

Managed regional IT support team and provided technical and administrative support for NT 4.0 WAN.Transitioned networked computer systems from existing environment to new WAN. Established VPN connections between new locations, providing cost effective method to effectively migrate legacy applications onto new platforms. During systems transition period designed TCP/IP network environment, which supported access to existing network resources as well as resources on new networks. Managed voice and data services relocation during corporate office move to Kirkland, WA.Coordinate the operation and use of voice PBX systems for all Western Washington locations.

Springdale, Ar, Us

Coordinated network support for over 300 PC clients for LAN and WAN communications. Migrated LAN from DEC Pathworks to NT 4.0 and standardized network communication protocol to TCP/IP. Supervised group of applications and technical support specialists providing end user support for PC database systems, Office Automation software, network administration and terminal emulation for host systems access. Provided LAN support for entire West Coast Seafood Operation. Maintained telecommunications systems for facilities, managing all additions, moves, and changes. Coordinated facility relocations maintaining cost effectiveness and productivity.