Charles Beaudry Email & Phone Number

Collaborative individual with expertise in knowledge base creation and maintenance, system documentation and support, and maintaining employee and corporate confidentiality. Currently seeking fully remote opportunity in knowledge base creation, instructional writing, content creation, or technical writing.SKILLS• Create written and video training and system documentation for UKG, a web-based, self-service payroll and benefit system.• Present material in a clear, concise, easy to understand, and relatable way.• Working remotely and independently for more than three years. Self-motivate and consistently reach and exceed managerial goals without oversight.• Continually adapt, evolve, and develop new skills to meet continually shifting parameters of my job.• Manage staff open enrollment process. In the three years I have done so I have achieved 100% compliance - something no one in the company had achieved before. • Look outside what has always been done to offer valuable suggestions for improvement.• Collaborate with Payroll, HR, Training, and upper management to tailor UKG knowledge base to best support Team Member needs.• Build inclusive connections with others inside and outside the company through empathy, relatability, and humor. This communication style has been given it's own name by management - "Chucking".• I provided support and acted a a source of information for multiple departments throughout the organization during the multi-year conversion of operations from manual processes to digital business systems. Multiple systems were converted at once during this time.

Listed skills include Management, Leadership, Marketing, Time Management, and 5 others.

• Knowledge Base Specialist - Payroll And Benefits

  Goodwill Industries Of The Heartland

  Jun 2016 - Oct 2023 - Iowa City, Iowa, United States

  • 100% remote since March 2020.• Created and maintained a knowledge base for UKG, our web based payroll and benefit system. This knowledge base includes both video and written materials.• Created knowledge base, consisting of how-to videos and step by step instructions, to explain payroll and benefits to team members in easy to understand terms in order to educate each on available options.• Run semi-monthly payroll for 650 team members using UKG.• Resolved issues and inquiries from team members regarding payroll, health and welfare benefits, and deductions through telephone, email, and in-person interactions.• Managed open enrollment to ensure 100% benefits enrollment compliance for three years running.