Charles Blackburn Email & Phone Number

Australia

In my role as an Associate Engineer for Point of Sale (POS) systems, I was responsible for enhancing and supporting our POS solutions to ensure they met the business’s operational needs and standards. My responsibilities included system integration, software development, technical troubleshooting, and maintaining robust documentation.Key Responsibilities:System Integration & Support: I integrated POS hardware and software with existing business systems. I provided technical support to address and resolve system issues, ensuring smooth and efficient operations.- Software Development: I contributed to the development and customization of POS software, involving coding, debugging, and implementing enhancements to improve system functionality.- Technical Troubleshooting: I handled the diagnosis and troubleshooting of technical issues related to POS systems. I worked with senior engineers to develop solutions and implement fixes to minimize downtime.- Internal Collaboration: I collaborated with various departments to understand their needs and provided technical solutions that supported business processes. I worked closely with team members to ensure the POS systems met business requirements.- Quality Assurance: I participated in testing and quality assurance activities to validate the reliability and functionality of POS systems before deployment, ensuring they met business standards.- Documentation: I created and maintained detailed technical documentation, including system specifications, operational procedures, and troubleshooting guides, to support internal teams and streamline processes.

Mulgrave, Victoria, Australia

As a Service Desk Support Analyst at Kmart Australia, I served as the initial point of contact for IT support, providing assistance to a vast network of stores, offices, and distribution centers. My role involved promptly addressing incidents, ensuring high-quality standards, and striving for continuous improvement. I offered after-hours support for critical issues, collaborated effectively within a team, and demonstrated proficiency in supporting Microsoft Applications and ServiceNow. With extensive troubleshooting skills and a wide range of technical expertise, I contributed to minimizing system downtime and ensuring customer satisfaction.Highlighted Points:- First point of contact for IT support at Kmart Australia.- Supported a network of over 350 stores, 5 Head Offices, and 5 Distribution Centers.- Provided assistance via phone, online chat, and walk-ups.- Proficient in supporting Microsoft Applications and ServiceNow.- Logged and reviewed incidents, maintaining high-quality standards.- Emphasized continuous improvement in the IT Service Desk role.- Adapted IT priorities to align with changing business needs.- Offered after-hours support for critical priority 1 incidents.- Collaborated effectively within a team, sharing knowledge and ideas.- Supporting various Information and Communications Technology (ICT) systems. - The skills and knowledge encompass VMware for virtualized environments- Command prompt for executing commands and system troubleshooting- Active Directory for user management and group policies- Service Now for IT service management- SQL databases for data management and integrity, - PowerShell for task automation and system administration, and help files for efficient troubleshooting.

Melbourne, Victoria, Australia

Resolving customer enquiries on first point of contact. Case managing complex tasks by raising tickets for investigation, to ensuring the action required is sufficiently detailed.

Rosebud West, Victoria, Australia

Assisting customers in-store and providing full bill solutions; achieving store targets, open and closing of the store and administration data entry.

Frankston, Victoria, Australia

This employment focused on turning a product and technological innovations into solutions that have an incredible impact on customers and clients- Achieving the highest levels of performance and efficiency - Acting as the first point of contact for customers' technical and sales enquires- Communicating through a multitude of programs, systems, and departments to address and assist problematic issues and complaints.- Ensuring customers receive a 10/10 satisfaction.

Mornington, Victoria, Australia

Previously employed with Woolworths in Mornington undergoing night-fill work. This includes communicating with customers, restocking and facing products, working in a team environment and enhancing my skills and experiences. Additionally following their mission by ‘bringing a little good to everyone, every day'

Mount Martha, Victoria, Australia

Fusion provides accommodation and support for young people experiencing homelessness and invites them to create day trips that bring high school-aged young people together, help develop new relationships with the community and provide a safe team-building environment. Supported teams at various events and camps which included Mentor training at Mornington Secondary CollegeEvent management, photography, MC (Master of ceremony) for fusion eventsConnecting with youth and co-operating in a team environment in various conditions and situations

Mt Martha

IGA | Mt Martha | February 2013 – March 2015 Closing of a retail establishment Cleaning, lifting and restocking items on shelves. Talking to customers and assisting them with day-to-day items and clarification with products

Diploma Of Mental Health, Mental Health Counseling/Counselor

Diploma Of Alcohol And Other Drugs, Health Services/Allied Health/Health Sciences, General

Diploma Of Community Service, Family And Community Services