Charles Blakney work email
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Charles Blakney personal email
Throughout my 25+ year career in the IT and Telecommunications industries, I have worked in junior technical roles supporting the customer as well as more senior positions, leading teams of highly skilled engineers, technicians, business analysts and Project Managers. I have recently completed there ITIL IT Service Management V4 certification and am currently pursuing the CAPM and Prosci certifications. I’ve earned a reputation for driving impressive results including:- Substantial Increases in productivity, - Significant gains in customer satisfaction, - Increased employee engagement My history includes providing the leadership and knowledge for many significant, strategic and complex, outsourced contracts. These contracts were worth in excess of several hundred millions of dollars over the life of the contracts.As a natural relationship builder, I have a talent for partnering with internal business units and external customers to uncover and deliver, critical business solutions. I consistently influence buy-in and consensus for process and workflow changes that ultimately strengthen the business and support the customer. Specialties:Project Management | Service Delivery | Team Leadership | SLA Management | ITIL | Operations Management | Leadership | Program Management | Customer Contract Delivery | Outsourced Solutions | Leading High-Performance Teams | Performance Data Analysis | Customer Satisfaction Improvements | Employee Engagement | Profitability | Budget Management
Twisted Technologies Corp.
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President/Principal ConsultantTwisted Technologies Corp. Jun 2016 - PresentCalgary, Canada AreaI launched the Twisted Technologies organization in the Calgary market in 2016. This included devising and executing on a business strategy, marketing plan and business development plans. I also personally engaged small to medium sized businesses by conducting needs assessments and consultations. I handled the building of custom strategies to establish/grow their online presence. This included several strategies across multiple social media channels.To support business growth, I developed and presented compelling proposals to secure business and acquire clients. I also partnered with business owners to achieve strategic objectives.
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Manager - Planning And EngineeringTelus Communications 2011 - Feb 2014Burnaby, British ColumbiaAs a Manager of Planning and Engineering / Voice,I provided leadership to a team of 18 technical resources. Myself and my team partnered with project leadership and other technical architecture teams to provision logical voice network services and infrastructure to key TELUS clients. I translated the corporate growth strategy into actionable and executable plans and goals, spearheaded process improvements, and initiated workflow overhauls to bolster team engagement, productivity, and quality. KEY RESULTS:- Identified a potential labour shortage and developed a robust succession plan.- Introduced performance data collection and analysis to the group. - Revamped numerous processes and workflows to eliminate errors and boost productivity. - Improved employee engagement – achieved scores of 90% plus. -
Manager - Planning And EngineeringTelus Communications 2010 - 2011Calgary, Canada AreaIn 2010, I transitioned into this position whereby I directly supervised 11 highly technical design engineers located in Alberta and B.C. Also within my team was a variable workforce consisting of contractors who implemented and executed software design changes to TELUS' core network and TTV infrastructure. My operating budget was around $2M budget annuallyKEY RESULTS:- Accelerated employee engagement scores by 45% - from 15% to 60%+ in just one year.- Achieved a "Near Zero Percent" change failure rate. - Held one-on-one meetings with direct reports to resolve chronic challenges.- Reduced operational costs 15%, while maintaining operational/implementation objectives.- Boosted output volume; developed and deployed tools and scheduling resources. - Delivered an additional 10% in cost savings by implementing a strategic plan utilizing variable workforce / contractors for non critical design functions.
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Director Of Emerging ServicesTelus Communications 2009 - 2010Calgary, Canada AreaI assumed Director responsibilities during position vacancy and led multiple Service Improvement Programs for key enterprise customers. I also led fulfillment of large, multimillion-dollar outsourcing contracts (complex and customized telecommunications and IT solutions). In this role, I managed 110 technical and enablement resources (including project managers); and oversaw execution of $236.5M in contracts, while managing a $20M+ annual budget.KEY RESULTS:Met aggressive P&L targets – without reducing headcount. Uncovered efficiencies and capacity building opportunities – resulted in 10%+ growth.Increased business and improved industry competitiveness, without extra investment.
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Senior Program ManagerTelus Communications 2006 - 2009Calgary, Canada AreaI was promoted to deliver critical leadership for support solution projects and direct large, complex customer contracts, all while orchestrating achievement of key deliverables and deadlines. I forged internal partnerships with key stakeholders to support operational teams. Additionally, I managed 19 direct reports, including project managers and technical resources; and controlled a $2M budget.KEY RESULTS:Executed 5 large, strategic customer contracts – generating $100M+ in revenue.Minimized RFP response time; by establishing an Engagement and Enablement team.Initiated the transition of TELUS dispatch from a regional to a national model.
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Senior Operations ManagerTelus Communications 2003 - 2006Calgary, Canada AreaI was recruited to oversee day-to-day operations of 3 Eastern Canada teams. This involved monitoring performance metrics, including customer satisfaction, productivity, and support quality. I identified and implemented process improvements; and directly supervised 25 team members. I held budget responsibility for a $2M annual budget.KEY RESULTS:Elevated engagement from 50% to 90%, during position tenure.Catalyzed an 8% boost in productivity and support capacity through strategic process reform.Dramatically elevated customer satisfaction by developing a robust communication plan.
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Operations ManagerTelus Communications 2000 - 2003Calgary, Canada AreaManaged a team of 20 technical professionals who were responsible for design, implementation and management of telecommunications solutions for medium sized outsourced contracts.- Collaborated with TELUS Custom Solutions marketing teams on building creative, customized outsourced network solutions for our clients.
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Network ProfessionalTelus Communications 1998 - 2000Calgary, Canada Area
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Operations SpecialistAtb Financial 1988 - 1998Calgary, Canada AreaWithin my tenure at ATB, I was involved in many roles, all technical. I worked shift work, supporting the "Production Control" operation fort ATB.From there, I moved into supporting ATB's Network and Telecomm. I played a significant role in moving ATB onto an IP based communications. We implemented a router based solution that tied in all of ATB's branches and ATM's this was a significant move technological move for ATB and was very successful. In 1998, ATB decided to outsource its Network and IT support to TELUS and IBM. I was moved to TELUS and went on to enjoy a very successful career there.
Charles Blakney Skills
Frequently Asked Questions about Charles Blakney
What company does Charles Blakney work for?
Charles Blakney works for Twisted Technologies Corp.
What is Charles Blakney's role at the current company?
Charles Blakney's current role is Telecommunications, IT and Operations Manager - Specializing in building and supporting an outsourced business model..
What is Charles Blakney's email address?
Charles Blakney's email address is ch****@****lus.com
What skills is Charles Blakney known for?
Charles Blakney has skills like Telecommunications, Mpls, Team Leadership, Leadership, Networking, Managed Services, Network Design, Wireless, Computer Network Operations, Voip, Routing, Management.
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