Charles Blue Email & Phone Number

Kilmarnock, Gb

United Kingdom

• Focused to help entrepreneurs turn their great ideas into successful and sustainable businesses.• Strategic Consulting, including business plan & business strategy development.• Support Start Ups achieve their vision and goals with structured and well planned start up plan.• Achieve goals by using the most applicable and effective methodologies/principles like Lean Startup, ToC, Continuous Development, Continuous Improvement, Prince 2 and Agile.

United Kingdom

• Responsible for managing UK Portfolio covering infrastructure, digital, property and software projects• Created project delivery lifecycle with supporting processes and documents• Scrum master for a Development team and an IT team. Covering day to day tasks and responsible for leading all Agile ceremonies including sprint planning, backlog refinement and retrospectives

Glasgow, Glasgow City, United Kingdom

• Responsible for building infrastructure for multiple projects including O365 project• Manage all resources required to build all elements of infrastructure including scheduling• Active member of project team leading Continuous Improvement strategy

Edinburgh, City Of Edinburgh, United Kingdom

⦁ Responsible for shaping Channel Shift Strategy and obtaining Council wide sign off⦁ Developed delivery method for all Channel Shift Programs/Projects⦁ Managed Web Redesign Project alongside implementing an improved Digital Enablement Platform

Glasgow, United Kingdom

⦁ Managing implementations of Microsoft Dynamics CRM versions 2011, 2013, 2015 and Dynamics 365⦁ Introduced Agile Project and Product Delivery⦁ Project Delivery approach been developed with an agile approach, bi weekly sprints, daily scrums and retrospectives⦁ Responsible for planning for up to 15 heads consisting of a BAs, Consultants, Developers and Support.⦁ Works directly with all large clients from Pre Sales of a project to ongoing support⦁ Key member of the Redspire management team, responsible for steering direction of Projects department and increasing efficiencies throughout entire company⦁ Lean Six Sigma champion/mentor to all Redspire employees to create Lean Culture⦁ Risk and change management

Glasgow, United Kingdom

• Lead key product delivery projects from inception through to going live; these projects span multiple programmes and departments, typically Product Management, Development Engineering, Marketing, Sales & Business Development, Service Management and Business Intelligence• Have clear business and product goals and that are a realistic plan to achieve them helps to drive progress• Drives key decisions for the project, ensuring that trade-offs and compromises are well thought through and communicated • Ensure risks & issues are anticipated and implement strategies that aggressively address them• Ensures dependencies with supplier teams, including 3rd party suppliers, are agreed and continuously managed• Provides timely, accurate and objective project information.• Regularly tests improvement ideas for how the team can maximise their performance; coach the team members through the changes and champion effective ideas throughout Skyscanner

Glasgow, United Kingdom

• Deliver projects using Six Sigma/Lean adapted for a young business. Initially created ‘Gating’ process for all projects and change requests with documentation to support this process.• Managing a mixture of financial, technology implementation, telephony and web design projects including new technology from supplier selection.• Created internal Lean training and ‘accreditation’ for the organisation. This has raised awareness of Lean within GC and has encouraged employees to carry out Lean projects.

Glasgow, United Kingdom

• Project Manager using Agile methodology responsible for many clients over 5 Continents and many more time zones.• Responsible for managing, gathering requirements and creating specification documentation for projects generated by the Global Sales Team.• Responsible for growth for existing clients. Recognising needs and opportunites when dealing with clients to offer them additional services/products. Fine balance of Sales and Project Management is needed.• Subject Matter Expert in many products and have extensive knowledge of all main products/services.• Works with many departments internally and with clients. Communicating and planning the Client’s needs internally clearly at all times while ensuring prioritisation of all Clients’ projects.• Responsible for creating PMO. Documentation, Structure, Processes and Training all created/managed using experience and Company’s goals in mind.• All KPI’s set have been achieved in advance of targeted date and stretch goals achieved on time.

Glasgow, United Kingdom

• Moved into a role to work as a project manager within the Global Business Infrastructure team expanding my responsibilities and experience to full IT Project Management.• Responsible for providing solutions to all of the Business’ IT problems/issues with little guidance and requirements.• Consistently creating cost saving projects using BPI/Six Sigma and LEAN methodology.• Subject Matter Expert for the business needs on all IT requests/discussions.• Manages the business and the IT team’s expectations of each other when both have specific SLA’s and targets.• Responsible for driving proactive improvements to our customers with technologies that better customer satisfaction and cost saving/avoidance using all medias Software, Hardware, Email, Chat, SMS and Diallers.• Continually excelling all targets set within area such as – Generate cost saving avoidance of $10m in FY, 90% Projects delivered on time and all internal communication/reports delivered on time and correctly.

Glasgow, United Kingdom

Work as a project manager within the Global Telecoms team.Responsible for providing solutions to all of the Business' IT and Telecoms problems/issues.Consistently creating cost saving projects using BPI/Six Sigma and LEAN methodology.Subject Matter Expert for the business on all Telecoms questions.Manages the business and the IT/Telecoms teams expectations of each other when both have specific SLA's and targets.

Glasgow, United Kingdom

Manages the day to day operation of team to ensure productivity measures are achieved.Accountable for the management of Control Centre which controls the operations of the whole floorManages all performance/absence issues for team and carries out hearings alongside HRAccountable for all 1to1's for all team members.Head of Business Contingency Recovery Plan for all of Technical Support for Glasgow Site.Manages Telephony Skills Sets for Department and assist with organizations Skills Sets.

Glasgow, United Kingdom

Manages the day to day operation to ensure productivity measures are achieved.Accountable for the management of 5 Campaigns (26 Heads) within the Scottish Power project.Manage the operation and performance improvement of my team members ensuring clients objectives are met across all my work streams.Ensure KPIs are achieved and maintained across my core work streams - outbound dialing, back office servicing and credit management.Key contact for Operations Manager for recruitment of Scottish Power permanent staff. Day to day contact with client to provide update on work stream. Manages all performance/absence issues for team, Key contact for HR for all hearings.Assisted IT with all IT/Telecom applications eg. CTI, Workflow Databases and General IT queries.