Chuck Bosse Email & Phone Number

Houston, Texas, Us

• Provide hardware, application and OS installation/support in a timely manner • Resolve help desk calls, emails and trouble tickets for five company sites• Introduced a disk imaging procedure; resulting in speedier deployments of new hardware• Troubleshoot and resolve complex hardware + software issues while maintaining inventory of deployable equipment• Diagnose and take corrective action on user network connectivity problems• Collaborate closely with corporate IT staff and local staff to minimize user and system outages• Assigning/changing/removing user, network and application permissions in accordance with IT procedures and Sarbanes Oxley and CMDB requirements • Exercise seasoned customer service skills coupled with proven IT support skills resulting in a friendlier work environment and delivering "service with a smile"• Collectively work with MIS team to resolve critical technology issues on the plant manufacturing floor• Manage and plan laptop and desktop lifecycles and OS version updates

Burlington, Massachusetts, Us

* Provide tech support for Lead Engineer on SCADA projects related to upgrades, changes and troubleshooting plant systems.* Respond to plant manager requests for IT support related issues.* Partner with telecom vendors to resolve technical problems related to voice and data services.* Collaborate with corporate IT to migrate local employee PC's and servers to new domain.* Respond to plant manager requests for IT support related issues.• Managing PBX phone system, cell phone, pager add/drop/change requests.• Reconciliation of telecommunication invoices for charges to appropriate departments.

• Provide field computer repair services for small business networks and home PC users.• Resolve a wide variety of connectivity, system malware infection and hardware failure issues. • Gained client confidence by applying active listening skills to get to the root of the problem.• Counsel clients on best practices in how to protect their security and overall presence online.

Wallingford, Connecticut, Us

• Identified and resolved network issues remotely related to NOC alarms, patch management and storage capacities for 75 client networks within the Kaseya managed services platform. • Pinpointed needs for automation of services and deployed scripted solutions resulting in higher efficiencies. • Developed close working relationships with each client to further develop the unique brand of delivering consistent services; distinguishing ASG as a premier player in the MSP market. • Configured server and workstation hardware for large projects and on-boarding of new clients.

• Provided field computer support services for small business networks and home PC users.• Resolved a wide variety of connectivity and system spyware/virus infection issues either on-site or recommending I bring the PC to the shop for next level services. • Gained client confidence by applying active listening skills to get to the root of the problem. • Counseled clients on best practices in how to protect their security and overall presence online.

Houston, Texas, Us

• Provide a high level of technical support for the users of the enterprise network. • Work closely with the business and third party vendors (as necessary) to understand requirements. • Install, configure, troubleshoot and administer business line specific applications and services. • Perform both routine and emergency systems administration tasks in daily operations including after-hours support as required.• Applied best practices and knowledge of internal and external business issues to improve infrastructure. • Manage user accounts, permissions, email, anti-virus and anti-spam configurations.

Milford, Ma, Us

• Maintain the physical and virtual server environment; recommend modifications to improve operations and overall performance. • Planned and performed companywide migration of Windows XP PC’s to Windows 7 with minimal disruption to user productivity. • Provide on-site administrator services to server environment and executives at HQ client site; including the addition and changes to physical/virtual desktops, email, smartphone and Exchange + AD user accounts.• Monitor and resolve local network resource issues for companies’ remote power generation plants via RDP & GoToAssist connections; tracking all changes.

Milford, Ma, Us

IITS is a provider of critical computing services ranging from fully managed computing environments to simple desktop support.• Monitored both physical and virtual server environments; recommended modifications to improve operations and overall performance. • Provided on-site IT support services for HQ executives at Hartford client site; including the addition and changes to desktop, email, smartphone and Mitel PBX accounts.• Managed and resolved local network resource issues at four remote power plants via RDP connections to domain controller and local desktops.

* Configure learning lab PC's for client use* Provide hands-on Computer Literacy workshops* Created first blog for agency students and tutors

Waterbury, Ct, Us

• Provided computer skills training for agency clients in volunteer position to keep IT skills sharp.• Maintained and fine-tuned 15 lab PC’s with needed hardware and software updates.

Sydney, Nsw, Au

SAI Global - Australian based company providing a range of standards related and business improvement products and services to the US and international customers.• Promoted in 2001 to primary technical support role for configuring, installing and administering network infrastructure and telecommunications system that supported staff of 45 internal LAN users and 80 external consultants. • Provide remote and hands-on help desk support and resolution to all desktop/laptop hardware and software issues. • Successfully implemented Windows 2003 terminal services along with Cisco VPN IPSEC site to site access for 10 remote employees in NJ office, which completed the Centralized Accounting project. • Activate new Blackberry smartphones to Blackberry Enterprise Server; proactively monitor BES health and troubleshoot/resolve BES and user community issues. • Planned and implemented migration and conversion process of Lotus Notes client mail databases to MS Outlook (Exchange) environment ahead of schedule.• Executed proven diagnostic and troubleshooting skills to problem situations at all levels (desktop, server, LAN, WAN, and PBX); dramatically reducing productivity costs related to outages. • Administered Windows 2000/2003 Lotus Domino application servers including a SMTP mail gateway which coexisted alongside an Exchange 2003 server, over a WAN. • Provide on-demand support services to web developer and DBA; including test environments and complex problem solving support.• Built reliable test environments for roll out of new servers and software systems; reducing production downtimes by over 53%.

Sydney, Nsw, Au

• Provide remote control help desk support to laptop users as well as full desktop support to LAN users for all hardware, software and connectivity issues. • Monitored connectivity issues between Lotus Domino and Exchange mail systems over a WAN. • Document and record all support ticket requests + problem solving process from beginning to final resolution. • Evaluate documented resolutions to analyze trends and initiate root cause diagnosis process in the future.• Provided help desk triage support for user community desktops and laptops