Charles Brimmer, Mba Email & Phone Number

Brookfield, Wisconsin

• Oversaw the delivery of a new time tracking application following SDLC to 1K+ people, which resulted in a better UI experience, expanded mobile features, and instituted a higher-quality financial support reporting.
• Collaborated effectively with stakeholders, IT developers, UI/UX to create project charters, develop business cases and ensure delivery of software applications
• Demonstrated exceptional interpersonal communication skills by providing ongoing support across multiple requests, documenting user stories and bugs in JIRA, providing UAT for projects and enhancements to applications
• Created innovative, comprehensive training materials and user documentation, which supported business needs and application deployments

Brookfield, Wisconsin

• Led the IT project implementation of 4 HR applications (ADP, ADP recruiting, PeopleFluent and a.Net application) by working and collaborating with IT Developers, HR leaders and leadership
• Performed gap analysis to document as-is and define future processes using Visio for HR to evaluate application deployment impact to business
• Create product backlog items in JIRA with well-documented user stories and acceptance criteria for effective scoping, estimation, design and validation
• Led a project to manage application changes, responsible for facilitating meetings to gather requirements, facilitating end use walk-throughs, responsible for coordinating resources in IT for testing, change management.
• Supported a SR Project Manager with a website redesign, working with IT developer, the UI/UX team, sales leaders and customer support team members; responsible for leading and facilitating meetings, developing.

• Responsible for the monthly delivery of metrics for $3 Billion in spending, which resulted in the consolidation of applications
• Worked with the Project Management team to provide weekly updates to stakeholders
• Led the onboarding and offboarding of external consultants, which resulted in smoother project transitions

Greater Milwaukee Area

• Created strategy for HR data governance which led to PeopleSoft reporting standards, data dictionary, easily understandable HR and actionable insight
• Slashed manual reporting by 50% by creating PeopleSoft self-service reporting
• Developed of numerous cost reduction strategies with combined annual cost savings of over $50k
• In coordination with IT developed HR HCM strategy for HCM/Back Office replacement
• Accountable for the success of a five person team, providing exemplary daily support to internal customers, carrying out core business functions and leading projects
• Led a succession plan analysis for all Business lines for senior HR leadership, that resulted in evaluating the internal pipeline of the current population and differences between demographics

Greater Milwaukee Area

• Maintained monthly metrics reporting to management which was presented up to VP level to show SLA's were met or exceeded for internal and external provisioning
• Performed operations analytics for Manpower Operations through the use of analytical tools (Cognos, Tableau) to show increases and decreases in operational efficiencies
• Led a project team to automate the monthly creation and distributions of scorecards to over 400 field offices using Google sheets
• Led a project to improve data collection of Date of Birth by 50% in Front Office (Adapt Bond) and Onboarding Tools (SilkRoad) to improve benefit eligibility of the associate population
• Provided UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout

Greater Milwaukee Area

• Led a team that provided client SLA insights to Program and Account teams through Tableau
• Developed metric dashboard in Excel and Tableau to drive individual performance from executives to staff
• Identified objectives and work outputs for each team member, including the newly-hired Program Analyst, and remove any ancillary tasks, in order to drive team efficiency
• Led a cross-functional project team to create operational KPI’s using DIKAR methodology

Greater Milwaukee Area

• Partnered with clients to improve and re-engineer current business operations to deliver measurable savings, additional revenue and cost avoidance
• Performed SWOT and GAP analysis of business processes; highlighting areas of inefficiencies
• Analyzed and document business operations current (As-Is) and future (To-Be) state processes
• Utilized modeling tools to visualize and clarify current (As-Is) and future (To-Be) work flows
• Responsible for training, communication and change management for front office system implementation: Optimized over 50 processes in 18 departments with new Front Office System implementation; Instructor lead trainer.

Greater Milwaukee Area

• Simplified intranet website user experience by removing 35% irrelevant information
• Led as a key stakeholder in a company-wide initiative to enhance the process flow and effectiveness of North American Staffing processes
• Participated in the Manpower Direct Time upgrade for 15,000 users through effective risk mitigation using FMEA planning, process flow and a thorough communication plan

Greater Milwaukee Area

• Leaned, streamlined and automated software ordering and distribution process that resulted in 50% workforce reduction and $35,000 cost avoidance quarterly
• Trained two-person team to be accountable and responsible for software receiving and distribution for 40,000 customers
• Developed standard operating procedures and process documentation to transition project to operations contract
• Streamlined and established new standards for third-party software process to avoid five million dollars risk resulting in 50% workforce reduction
• Communicated with ten stakeholders around the world to confirm agreement in process changes
• Oversaw and participated in systems and end user testing to ensure requirement designed met specifications implemented

Arlington, VA

• Traveled to Ethiopia, Haiti, Namibia and Rwanda to open offices and train field staff on company policies and accounting procedures
• Developed and wrote standard operational field office handbook for opening field offices to enable standardization across projects
• Analyzed and reviewed with guidance from Budget Analyst for financial and contractual needs of five million dollar project
• Reviewed timesheets and expenses 15 person staff in the US and abroad
• Collaborated with other project partners to ensure contractual obligations were met in accordance to US Government rules and regulations

Master Of Business Administration (Mba)

Bachelor Of Arts, Management

Activities and Societies: Treasurer of Student Government, Dorm President, Intramural Soccer Coordinator, Director of the Intern Program.