Providing financial education and raising awareness, developing strategies for success, plans and implementation support relative to wealth building, education savings, and retirement options. Offering fixed and indexed annuity, life, accident and sickness products in GA, NY and PA, as well as a unique opportunity to build a world-class business in the financial services industry, part-time or full-time, using a non-traditional business model.

Provided training support to a major insurance firm during rollout of new platform providing: training development, virtual training delivery and instructor-led training delivery.

Delivered proprietary business application and business process training to financial services professionals and support staff/Delivered instructor-led-training for customer service analysis new hires which included systems applications, navigation and business processes. Certified Successful Customer Relationship instructor which is also part of the course.

Examined complex issues for eligibility and entitlement, adjudicating, authorizing or reconsidering claims for veterans and dependents relative to their education benefits and awards.

Contract training professional performing training/performance improvement, project management, instructional design, content development, training delivery and coaching.

•Developed and executed project schedule, both nationally and internationally. Also provided post-implementation support of the system.•Consulted regularly with customer and third party vendor personnel to resolve basic system integration problems and issues.•Conducted needs analysis on current performance, comparing to desired performance standards; developing strategies to close the gap. This increased the effectiveness of the training evidenced by marked improvement between pre-course testing and end-of-course testing.•Presented and sold upgrade and refresher training engagements to existing customers both on-site and in-house.•Designed, developed and delivered technical training courses for internal, channel sales personnel and customer staff covering system installation and support of business applications. Subjects covered were: proprietary software applications, TCP/IP networking, AIX, WinNT and Sybase. Reduced training “seat” time of participants by over fifty percent.•Implemented module-style blended training courses enabling technical staff to make better use of their time in acquiring new product knowledge oriented skills.

- I designed, developed and delivered technical training courses for internal sales and support teams, channel distributors and customer staff covering system installation and operation of proprietary call center business applications. - I deployed training courses nationally and internationally reducing seat time of participants by over 50%. - Conducted needs analysis on current performance in contact centers, comparing to desired performance standards; developed strategies to close the performance gap. - Designed and implemented module-style blended training courses enabling staff to make better use of their time in acquiring new product knowledge oriented skills. - Assisted in the design and implementation of web-based instruction as pre-course, skills assessment and sustainment training for contact center management and support customers.

• Supported industrial engineering department with implementation planning/development of an off-the-shelf, customizable, automated maintenance management system in fourteen North American manufacturing facilities using Novell, WinNT and AIX. technologies• Facilitated defining business needs and system requirements unique to each facility in order to realize a smooth implementation.• Assisted plant project teams with modeling business processes and improving models for plant maintenance.• Initiated planning ISO/QS-9000 compliant business processes in conjunction with automating the plant's maintenance management system implementation.