Charles Wimmer Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Hagerstown, Maryland

• Increase revenue through business technology and SAAS sales cycle management
• Engage with key stakeholders to assess and identify opportunities to enhance technology, business processes, and software strategy
• Collaborate with customers to design, implement, and manage solutions
• Oversee installation and project execution accurately and according to plan
• Utilize performance reports to ensure efficiency, effectiveness, and positive customer experience

Harrisburg, Pennsylvania Area

• Delivered strategic vision and inspired teams to achieve high quality performance o Asset Maintenance, Default Prevention, and Skip Trace Operations Units
• Created and implemented compliant high contact multi-channel engagement strategies o Phone/IVR, letter, email, text messaging, and CRM tools
• Optimized workflow, systems, and procedures to increase output and asset retention o Utilized Kaizen and Lean concepts to improve processes and reduce work times… Show more
• Optimized workflow, systems, and procedures to increase output and asset retention o Utilized Kaizen and Lean concepts to improve processes and reduce work times o Continually assessed and adjusted quality tools and.
• Drafted, negotiated, and managed contract requirements to acquire key business
• Enhanced agency brand by building and improving relationships with clients and guests o Delivered presentations, tours, performance reports, and audit response

Harrisburg, Pennsylvania Area

• Mentored and empowered leadership staff to creatively train and motivate teams
• Increased customer response rates by developing and encouraging innovative policies, operational procedures, and CRM/system tools
• Monitored production data, task volumes, and staffing for operational efficiency
• Streamlined workflow and provided insight to drive project momentum
• Managed quality control program and reporting that leveraged staff engagement to reduce errors … Show more
• Managed quality control program and reporting that leveraged staff engagement to reduce errors and mitigate risk

Harrisburg, Pennsylvania Area

• Used creative motivation and communication tactics to deliver top team performance
• Provided data, system/CRM, and process observations to support projects and initiatives
• Developed staff to maintain efficient workflow and increase customer response
• Monitored performance to provide staff feedback and develop reports
• Observed tasks and procedures for quality control and program compliance

Harrisburg, Pennsylvania Area

• Engaged and negotiated with customers to resolve delinquency and improve accounts
• Built customer trust and confidence by adapting to situation and account information
• Provide ongoing customer care assistance to successfully close accounts
• Consistently ranked top dollars collected and accounts resolved