Charles Cantin Email & Phone Number

Quebec City, Qc, Ca

Quebec City, Qc, Ca

- Lead the company's sales efforts by guiding prospects from initial contact to signature.- Responsible for selling Mirego's expertise in mobile software conception and development, and for achieving the company's multi-million dollar yearly revenue targets.- Design and implement long-term sales strategies.- Represent Mirego at high-profile customer events.- Work closely with multiple departments including strategy, design, development, support, marketing, and product management to assure optimized clients experience. - Managing a large share of the company's accounts and revenue target.- Gather market intelligence to support fast-growing clients across a range of industries and staying informed about industry trends to contribute to Mirego's product roadmap and strategies.Mirego is a trusted partner to clients looking to innovate and succeed in the digital age. With over 170 experts and a track record of delivering 300 successful projects since 2007, Mirego is one of Canada's leading companies in the fields of strategy, user experience, and mobile application development. Clients include well-known brands such as Bell Canada, SAQ, Sobeys, BRP, TV5, Labatt, Montreal Canadiens, Winnipeg Jets, and Golf Canada.

Cupertino, California, Us

- Mentoring new Business managers at Apple for Canada's market.- NSO (New Store Opening) : training the team and setting up processes.

Cupertino, California, Us

• Led the Business team in Quebec to implement the Business Strategy, driving incremental revenue through effective account management.• Inspired and connected with business customers to provide a transformational experience, fostering long-term loyalty.• Managed the opportunity pipeline across new and established business relationships to ensure continued growth.

• Managed IT structure reorganization for Provincial Government in Canada, optimizing efficiency and security.• Led project setup and management, ensuring timely delivery & high-quality outcomes.• Conducted business assessments and managed RFP & RFI processes, enhancing decision-making and vendor selection.

Nairobi, Nairobi, Ke

Telkom Kenya is Kenya’s incumbent telecom operator (France Telecom hold 51% participation) to be re-brand Orange.- Manage new customer experience: creating new customer care department for Internet / GSM / Wireline services.- Coaching on operational management of customer care department including new corporate contact centre, outsourced front-office & SLA implementation.- Design own shop experience.- Design and project manage creation of 2 new corporate web portal.

Kuwait, Kw

Zain (formerly MTC, owner of Celtel)- Manage integration of Mobile Content Aggregator for more than 20 operation in Africa and Middle-East.- Project Manage an "On Device Portal" solution for the Group.

Antananarivo, Antananarivo, Mg

- Managed distribution of prepaid solution through 4 national resellers and local partners with a 45% Net growth after first 6 months;- Developed and promoted new offers through management of Marketing and Communication departments. Successful commercial launch included Mobile Internet (EV-DO) and fixed solutions (WiMAX, CDMA and ADSL). Overall revenues increase of 49% in half a year for the Mass Market segment;- Supervised sales and customer relations through 9 points of sales (Administrative Agencies with 27 collaborators) and a contact centre (6 positions) with 15 customer care representatives;- Designed and managed the creation of new web portals (wanadoo.mg and dts.mg). More than 2 000 000 web pages served per months.

Antananarivo, Antananarivo, Mg

- Managed the customer relation department for mobile, fixed line and data services with a team of 264 customer care representatives;- Managed the deployment of a new7/24 sixtyseat call center handling 100 000 calls per month;- Coordinated billing for the entire country, from distribution to collection. Reduced 90 days aging payments from 40% to 67% in a single year;- Managed the activation and trouble ticketing process - from contracting to physical installation, through repairs and quality satisfaction surveys;- Managed the cleansing of the customer database with more than 5 000 pending trouble tickets and 12 000 pending activations.

Paris, France, Fr

- Managed many projects as senior consultant in the telecommunication market (mobile, fixed and Internet services), Financial market, Utilities market and Governmental services.- Supervised IT projects focusing on customer oriented technologies: data warehousing, CRM, billing, content management, contact centers, end user services and web portals.- Coordinated sales and bid process in Canada and Europe.- Participated to sales campaigns and marketing strategies in offers development.- Managed request for proposal (RFP) and requests for information (RFI), from partner relationship to final proposals creation and presentation to clients.- Developed, organized and participated in Capgemini’s seminars on various subjects.

Bachelor Of Science, Political Science And Journalism

Collegial Studies Diploma, Computer Science

Diplôme D'Études Collégiales, Sciences Humaines