Charles Chander Email & Phone Number

Singapore

Singapore, Singapore

The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.HighHouse, a transcendent day-to-night nightlife and.

Singapore

• Coordinated events and functions at various clubs such as D’underground Singapore, Avry Singapore and the Thomas Sabo Generation Charm Club Launch at Black Swan.
• Zouk Singapore on nights such as Sessions All-Star (Zouk), Capital Fridays (Capital) and One Dance and CODE (Zouk).
• Zouk, Phuture and Velvet (Dance) at Jiak Kim Street, while holding Bi-Monthly residency sets at Zouk Singapore
• Altimate (SG) in 2017.
• Attica (SG) and D'underground Bar & Club (w/ international artist, Marc Benjamin) and AVRY Singapore in 2018.
• Helmed bi-monthly residency nights (Marquee Academy) in 2019 and 2020, and (Marquee Rising) in 2022 and 2023 at Marquee Singapore.

Singapore

Singapore

• Honcho, a Lifestyle venue serving modern Japanese-Western cuisine by Solid Gold Productions. Located in the Chinatown district of Singapore, at Ann Siang Road. Interim Restaurant Manager (Dec 2021 - June 2022)
• Responsible for all aspects of outlet’s F&B operations runs smoothly on a day to day basis.
• Ensure safety and hygiene guidelines are followed.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Discuss, review, implement and improve SOP for all 3 outlets (Member's Lounge, Restaurant & Rooftop Bar).

Singapore

Sales Executive for Lion Brewery Co, an independent heritage brewery on a mission to brew sessionable beers specifically designed for our region and climate. Each beer is brewed with the same fierce pride — for where we’ve come from, and where we want to go.

Singapore

• Managed front-of-house operations by creating logistical plans to optimize team efficacy and efficiency ensuring an optimal guest experience.
• Delivered the highest standards of guest expectations thru timely query response
• Administered the restaurant’s reservations thru phone and email requests and well as daily walk-in requests
• Ensured reservation guests were identified and ushered accordingly to their seats
• Responded to customer feedback (call-ins and emails) in regards to restaurant operations, service quality and the Marina Bay Sands rewards queries
• Assisted the GM, AGM and restaurant manager with manpower and deployment strategies to ensure an optimal restaurant operation

Singapore

• Responsible for the front-of-house operations by creating logistical plans to optimize team efficacy and efficiency ensuring an optimal guest experience, including Marquee and the speakeasy lounge, Avenue
• Achieved optimum guest expectations and query response thru timely and personal responses
• Assisted the events manager on-site during event in regards to logistics and operations
• Delegated for event coordination between the nightclub and clients while ensuring the continuation and enhancement of services provided.
• Established KPIs to efficiently hit event sales targets
• Introduced a positive work flow to ensure that VIPs and their guests were correctly identified and ushered accordingly

Singapore

• Supervised and trained a team for operation of the dining room on a daily basis
• Managed the daily food quality and quantity control, including consumption forecast reports to the Director of F&B, TDR managers and head chef
• Administered an accurate deployment of shift to maximise daily operational needs
• Oversaw and conducted the weekly stock taking and ordering for the individual TDR
• Assisted the TDR manager with manpower management to ensure optimal operational standards
• Worked cross functionally to assist the TDR manager and head chef to attain operational efficiency

Singapore

• Managed front-of-house operations by creating logistical plans to optimize team efficacy and efficiency ensuring an optimal guest experience.
• Delivered the highest standards of guest expectations thru timely query response
• Administered the restaurant’s reservations thru phone and email requests and well as daily walk-in requests
• Ensured reservation guests were identified and ushered accordingly to their seats
• Responded to customer feedback (call-ins and emails) in regards to restaurant operations, service quality and the Marina Bay Sands rewards queries
• Assisted the GM, AGM and restaurant manager with manpower and deployment strategies to ensure an optimal restaurant operation

Singapore

• Notable booking of Top 100 DJs in the world; KSHMR, Dannic and Rave Republic
• Executed the opening sets for international acts such as Dannic, Kill the Buzz, Teez and Trobi and regional artists such as MakeYouFreak and Kaku.
• Organised the weekly DJ scheduling while working with the directors on the club’s music direction
• Programmed event nights at the club, in regards to music
• Implemented an improved system for the resident and local guest DJs to enhance customer experience
• Achieved a 50% boost in sales for guest DJ nights

Singapore

• Coordinated reservations for the entire complex of Zouk (Zouk main room, Phuture, Capital and Velvet Underground), guestlist and customer enquiries on a nightly basis.
• Oversaw the front of house team building customer relationships to encourage repeat visits and to enhance the customers' experience at the club.
• Reported directly to the CEO, CFO and GM to provide “on-the-floor” insight on club operations and daily takings.
• Assisted with events organised at Zouk, Phuture and Velvet Underground
• Worked cross functionally to ensure smooth communication across departments
• Responded to customer feedback (Call-ins and emails) in regards to club operations, table reservations enquiries and the membership system.

Singapore

• Handled customer entries and enquires directly.
• Assisted in table reservations for the entire complex of Zouk (Zouk, Phuture and Velvet), guestlist and customer enquiries on a nightly basis.
• Assisted the manager and front office team with events organised at Zouk by external clients. Handling the door management, crowd control and entry mechanics.
• Involved in events such as Zouk Anniversaries, Zouk Members' Parties, Halloween Parties and ZoukOut 2013 to ZoukOut 2014.Awarded “Best Customer Service” in July and August 2014, and nominated for the STB Singapore.

Singapore

- Tasked with managing the social media outlets for a campaign called, DrawSG that coincided with NDP 2012: Facebook, Instagram and Twitter management. - Handled communications with the clients, other PR companies (Asia PR Werkz and Tate Anzur) and the 2012 NDP Committee.I thoroughly enjoyed my time there as an intern, learning valuable skills and.

Singapore

Singapore

• Managed a team of F&B crew to ensure operational standards
• Tasked with the ordering and handling of our weekly stocks for the store.
• Daily tasks included supporting the manager directly with running of shifts, manpower planning and the training of all junior crews.

Bachelor'S Degree, Communication And Media Studies & Public Relations

Diploma In Mass Communications, Mass Communication/Media Studies