Christopher Charles Email & Phone Number

Simi Valley, CA, US

New York, New York, US

• Hire, coach, grow, and mentor software engineers, ranging across Front End, Full Stack, Deployment, LiveOps, and QA, to create and deploy scalable distributed systems on AWS, serving global live-streaming multimedia.
• Lead a team of thoughtful, motivated engineers. Drive cultural vision, establish best practices, and encourage collaboration with cross-functional teams to turn design and product requirements into stable and.
• Establish efficient workflow orchestration, including development, code review, testing, and CI/CD pipelines to uphold rapid delivery capabilities.
• Collaborate with leadership and key stakeholders to create delivery roadmaps, deliver to strict quality gates, and ensure technical investments are future-proof.
• Build internal platforms and microservices that help cross-functional teams manage their own products and features, enhancing the user experience and ensuring quick content delivery.
• Technical advisor to Partner teams to design high level solution architecture, to ensure compatibility with broader business needs while reducing risk, to drive engineering alignment, and to translate technical.

Burlington, MA, US

• Managed AI-assisted and live-assist chat programs for the nation's leading telecom and banking clients.
• Built, managed, and coached team of 8 Front End/Full-Stack software engineers.
• Migrated waterfall SDLC to Agile processes for team of 11 engineers resulting in improvements as much as 50% faster payload delivery with a 75% reduction in defects introduced to production.
• Tech lead overseeing best practices, delivery pipelines, and collaboration with solution architects and testing teams.
• Participated in business reviews with client leadership and stakeholders to establish delivery roadmaps. Deliver key initiatives that execute against business strategies.
• Collaborated with cross-functional teams to understand design vision, user feedback, and create delivery systems that incorporate iterative development cycles.

Burlington, MA, US

• Designed and wrote live- and AI-assisted enterprise chat solutions in JavaScript/CSS/HTML on web and native mobile

Thousand Oaks, CA, US

• Design and write on-prem applications for multi-source data management, improving data retrieval processes and supporting revenue-generating opportunities for marketing and sales teams.
• Analyze marketing audience segments and target lists using IBM Cognos and IBM Unica Campaign
• Evaluate and streamline current business processes
• Participate in software QA, technical troubleshooting, functionality testing, use cases, test scripting, and documentation
• Specialization in working with large datasets spanning multiple DBs and applications
• Java, Python, VBA, SQL, Cognos, IBM Unica, CISPUB, Microsoft SQL Server, Excel, Adestra

Thousand Oaks, CA, US

• Relational database management, data integration and analysis
• Migrated online products/orders from acquired software to house platform including customer/product identification and cross-reference lists
• Devised corrective procedures for cross-platform product and customer integration and management
• Managed JIRA ticketing queue and system documentations
• Project management for software implementation and QA
• Created documentation (Confluence) regarding product usage, package models, and access control

• Owned and operated clothing ecommerce sites
• Unworn wardrobe and key wardrobe assets in association with Sony Pictures Studios
• Ran consignment for wardrobe and equipment used during filming of movies and TV shows
• Cultivated client relationships and maintained key purchasing profiles
• Operated e-mail marketing, buyer coupons, and return buyer programs

Santa Maria, California, US

• Coordinated and implemented ERP suite across 3 branches
• Managed technical issues tickets and performed technical troubleshooting
• Developed and implemented system procedures and related employee training manuals
• Trained users on systems and related POS, inventory, and finance tools
• Performed ongoing technical support and system updates
• Performed quality control and analyzed product and customer DBs

Bachelor’S Degree, Computer Science

Business Administration And Management, General

Associate'S Degree, Accounting And Finance

Graphic Design