Charles Johnson Email & Phone Number

Irvine, California, US

Developing and Managing global sales enablement programs focused on the Account Executive Role at Alteryx.

Irvine, California, US

Managing all Global enablement programs for Alteryx Account Executives

As the saying goes, "Find a job doing something you love, and you will never work a day in your life"; with that philosophy in mind I started CWJ Training and Consulting. Currently my focus is working with youth to help set them up for success as they enter the business world after school. Areas of Focus:- Productivity Improvement- Leadership ---- Coaching.

Walldorf, BW, DE

• Supporting all enablement needs for SAP CX Sales from the top down. Ensuring global priorities are included in the regional strategy and push challenges and needs identified at the regional level up to the global level.
• I partner with NA Executive Sales Leadership to develop and execute enablement plans to support the region’s priorities and align with global initiatives.
• I partner with the front-line sales managers to identify skill gaps and develop and execute plans to close those gaps
• I work directly with the Account Executives to develop strategies to close deals and build pipelines.

Walldorf, BW, DE

• I managed the onboarding and Continuing Education program for the global sales team.
• I revamped the New Hire program to be a combination of virtual, eLearning and Live training.
• I partner with leadership at all levels to identify the best way to roll out latest information or skills pertinent to the sales organization.
• I created processes to increase efficiency and effectiveness in all programs managed

Washington, DC, US

I identify and support the training needs in the Central Region. I partner directly with leadership, from Executive and VP level to front line manager, to determine the best course of action to improve performance and raise bench strength. My main area of focus is to support the 0-12 month tenure band through out their entire on-boarding experience, and to.

Atlanta, Georgia, US

Remotely manages 4 direct reports (2 trainers and 2 instructional designers). Has direct interaction with business unit owner to ensure delivery of programs meets/exceeds expectations. Partners with business unit to provide evaluation and testing results for programs delivered. Assigns delivery personnel to support learning delivery with the business..

Atlanta, GA, US

Conducting sales training to new and experienced employees in a blended format of live and virtual.Partnering with Vice President General Managers of branches in my responsibility to help identify training needs and act as a consultant as to the best way to meet those needs.

Bellevue, WA, US

Responsible for leadership development training across the entire enterprise. This includes Franklin Covey courses, as well as Developmental Dimensions Inc (DDI) based courses along with our internal cornerstone courses. In addition to delivering the training I am also responsible for training others how to facilitate the courses through Train The.

Bellevue, WA, US

2007Responsible for supervising a team of non-exempt Training Assistants that assist with proper implementation of TCC for new hire classes, the delivery of continuing education classes as needed and assist with the CSR transition from the training environment to the work environment. The Senior Trainer also trains new hire and continuing education classes.

Wellington, Wellington Region, NZ

Made timely and accurate claim decisions for short and long-term disability. Ensured claim decisions were in compliance with statutory and contractual stipulations. Communicated effectively with a variety of customers telephonically and in writing. Assumed managerial roles when manager was absent. Selected to manage a new account that was very large and.

Ensured new hire employees were completely prepared and educated in all aspects of Disability Case Management. Executed training needs analysis on existing employees to ensure that the proper training was provided to maximize performance and efficiency, and then delivered one-on-one and group training to existing employees to promote best business.

Made timely and accurate claim decisions for short and long-term disability. Ensured claim decisions were in compliance with statutory and contractual stipulations. Communicated effectively with a variety of customers telephonically and in writing. Selected to turn around case manager load. Formulated a plan of action to make sure I was able to get their.

Developed new reference material for customer service consultants. Updated existing reference material for customer service consultants. Developed new procedures for new disability customers to ensure all their expectations were met from customer service. Worked closely with training department to write curriculum and train new procedures. Wrote script for.

Responsible for quality checks, performance reviews and coaching of new hire employees for their first 90 days on the job. Ensured new hire employees were completely prepared and educated in all aspects of a customer service consultant. Performed one-on-one and group training of existing employees to promote ongoing best business practices. Instructed to.

Answered telephone questions from Disability, Auto and Home claimants. Performed telephonic disability claim intakes. Selected to be a member of the Escalated Call Team. This was a team that handled dissatisfied callers that were irate. Results: Customer satisfaction was increased and co-workers had an "out" for callers their skill set wouldn't.

Responsible for all aspects of day-to-day running of a 91 room budget motel including hiring, training and Human Resources responsibilities. Decided to step up to the challenge and simultaneously manage three Motel 6 locations three hours apart. Successfully managed all three for four months. Results: Discovered where the books had been doctored and.

Night Auditor, MOD, General Manager