Charles Matthews Email & Phone Number

Calabasas, California

Build and help execute GTM strategy for Networking products and services on WW basis, focusing on SaaS offers, specific verticals and key geographies. Built business case and negotiated agreements for large strategic partnerships in Asia and North America. Authored Sales playbooks and drove execution for transition and growth of a new wireless product line and recruiting vertically focused channel partners. Launch, develop and manage strategic partnerships that include HP-Enterprise, vertical niche providers in areas such as healthcare and video surveillance, and geographic niche providers. As Alliance Director for HPE relationship, negotiated renewal of partnership agreement, streamlined governance process, grew revenue and reduced costs.

Calabasas, Ca

Expanded North American Sales revenue in the key industries of Education, Transport and Healthcare by restructuring Sales teams from a pure geographic focus to a vertical focus. Multi-million dollar new logo university and transportation agency wins. Organization consisted of 120 employees in the roles of direct sales, channel management, systems engineering, and sales operations. Revenue target included product, service annuity, and cloud services

Paris, France & Calabasas, Ca

Built and ran integrated services team consisting of 700 professionals from 35 countries in the roles of professional services, customer care, training, and service renewal specialists. Sold and delivered $150M in annual services revenue. Led the separation of Enterprise services division from Alcatel-Lucent as part of sale to outside investor.

Paris, France

As part of a divisional restructuring, consolidated large Customer Care teams across communications, networking, and Genesys contact center products into a single global team with common tools, processes and seamless customer experience. Implemented aggressive growth strategy for maintenance revenue that included the launch of Inside Sales center in Europe and simplified sales processes to increase maintenance revenue in Europe. Doubled overall services revenue. Launched outsourced French-speaking technical support center in Africa. Included expatriate assignment in France, where I lived from September 2008 to July 2012.

Built outsourced technical support centers in Chennai, India for Networking products. Drove execution of broad data-driven dashboards for ensuring quality of service delivery. Also responsible for Professional and Educational Services development and delivery. Plan and foundation in place for outsourced, multi-lingual Inside Sales center to drive major expansion of recurring maintenance revenue for Communications product line.

Calabasas, California, United States

Drove revenue increases in Training delivery through customized, in-person sessions that also resulted in improved customer satisfaction. Outsourced run-rate training deliveries to North America provider and high-volume publications tasks to Indian provider to reduce operational costs.

B.A. Pre-Law

Honors Graduate; Editorial Board, The Harvard Crimson; Varsity Letterman, Men's NCAA Division I Swimming

Executive Program

Member of winning team for bi-annual case competition with innovative AI subscription service in Healthcare sector of China.