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Business leader with broad senior management experience in technology industry across key functions: Customer Services, Sales, and Product Strategy. Strong cross-cultural skills developed through global leadership roles and expat experience living abroad. Led organizations through change in a variety of business scenarios: acquisition, merger, large restructurings, and divestiture. Industry thought leadership in evolution of sales and services roles in technology companies. Key skill areas:Strategy development and execution: regional market penetration, strategic partnerships, expanding cloud-based revenue streams, acquisition evaluation, pricing, market segmentation for two-tier product, blue ocean approaches.Sales management and leadership: craft GTM strategies, build leadership teams, hire key quota-bearing Sales professionals, pipeline generation and development, revenue forecasting, key account management, SFDC management, process optimization, channel strategy and development.Customer relationship management: reporting and governance based on KPIs, customer problem escalation management, customer success, capex lab creation, talent management for customer and technical skills, outsource services management, and revenue attainment.
Alcatel-Lucent Enterprise
View- Website:
- al-enterprise.com
- Employees:
- 2376
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Svp, StrategyAlcatel-Lucent Enterprise Jan 2018 - PresentCalabasas, CaliforniaBuild and help execute GTM strategy for Networking products and services on WW basis, focusing on SaaS offers, specific verticals and key geographies. Built business case and negotiated agreements for large strategic partnerships in Asia and North America. Authored Sales playbooks and drove execution for transition and growth of a new wireless product line and recruiting vertically focused channel partners. Launch, develop and manage strategic partnerships that include HP-Enterprise, vertical niche providers in areas such as healthcare and video surveillance, and geographic niche providers. As Alliance Director for HPE relationship, negotiated renewal of partnership agreement, streamlined governance process, grew revenue and reduced costs.
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Svp, North America Sales & ServicesAlcatel-Lucent Enterprise Jan 2015 - Jan 2018Calabasas, CaExpanded North American Sales revenue in the key industries of Education, Transport and Healthcare by restructuring Sales teams from a pure geographic focus to a vertical focus. Multi-million dollar new logo university and transportation agency wins. Organization consisted of 120 employees in the roles of direct sales, channel management, systems engineering, and sales operations. Revenue target included product, service annuity, and cloud services
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Vp, Global Service & SupportAlcatel-Lucent Enterprise Oct 2011 - Jan 2015Paris, France & Calabasas, CaBuilt and ran integrated services team consisting of 700 professionals from 35 countries in the roles of professional services, customer care, training, and service renewal specialists. Sold and delivered $150M in annual services revenue. Led the separation of Enterprise services division from Alcatel-Lucent as part of sale to outside investor.
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Vp, Global Customer CareAlcatel-Lucent Enterprise Aug 2008 - Oct 2011Paris, FranceAs part of a divisional restructuring, consolidated large Customer Care teams across communications, networking, and Genesys contact center products into a single global team with common tools, processes and seamless customer experience. Implemented aggressive growth strategy for maintenance revenue that included the launch of Inside Sales center in Europe and simplified sales processes to increase maintenance revenue in Europe. Doubled overall services revenue. Launched outsourced French-speaking technical support center in Africa. Included expatriate assignment in France, where I lived from September 2008 to July 2012.
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Senior Director, Global Customer ServicesAlcatel-Lucent Enterprise Sep 2004 - Aug 2008Built outsourced technical support centers in Chennai, India for Networking products. Drove execution of broad data-driven dashboards for ensuring quality of service delivery. Also responsible for Professional and Educational Services development and delivery. Plan and foundation in place for outsourced, multi-lingual Inside Sales center to drive major expansion of recurring maintenance revenue for Communications product line.
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Director, Training And PublicationsAlcatel-Lucent Enterprise Aug 2003 - Sep 2004Calabasas, California, United StatesDrove revenue increases in Training delivery through customized, in-person sessions that also resulted in improved customer satisfaction. Outsourced run-rate training deliveries to North America provider and high-volume publications tasks to Indian provider to reduce operational costs.
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AdvisorAdvisorycloud Sep 2020 - Present
Charles Matthews Skills
Charles Matthews Education Details
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B.A. Pre-Law -
Executive Program
Frequently Asked Questions about Charles Matthews
What company does Charles Matthews work for?
Charles Matthews works for Alcatel-Lucent Enterprise
What is Charles Matthews's role at the current company?
Charles Matthews's current role is SVP, Strategy at Alcatel-Lucent Enterprise.
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What schools did Charles Matthews attend?
Charles Matthews attended Harvard University, Ucla Anderson School Of Management.
What skills is Charles Matthews known for?
Charles Matthews has skills like Telecommunications, Ip, Wireless, Unified Communications, Voip, Managed Services, Pre Sales, Product Management, Sip, Ethernet, Cloud Computing, Professional Services.
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Charles Matthews's colleagues are Charles Copeland, Jean-Pierre Bouniol, Jacky Yang, Yang Yu, Hema Chandrika, Mary Roache, James Ukala.
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