Charles Cole Email and Phone Number
Charles Cole work email
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Charles Cole personal email
I love problems.I am a critical thinker that lives outside of the box. I Do not stop working on the problem until it is solved and verified.I have over 25 years customer service and technical support experience. 8 Years HRIS workforce management experience for service desk, HR and back end support. I am an expert at Kronos all versions to 8.14. I deployed Kronos globally for Hyatt Hotels for their timekeeping and workforce management. I tested and developed process for moving employee data from multiple HRIS systems ( ADP and Peoplesoft ) into Kronos and then verified through audits that the information that had gone into the system was correct for each employee brought over. This was for over 65 thousand people checked several times on a weekly basis. As a Quality Analyst I developed, tested and deployed from start to finish several new interfaces, work rules, accruals and pay polices. I am an expert at assembling, configuring and modifying the Kronos 9000 and 9100 touchscreen clocks.
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Ukg Software Quality Assurance TesterTestassureOklahoma City, Ok, Us
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Ukg Software Quality Assurance TesterAgilea Solutions Jan 2021 - Present
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Senior Technical SpecialistCorelogic Nov 2020 - Jan 2021Oklahoma, United StatesTroubleshoot and provide support for the Total software suite. This includes Total Connect, and Total Sketch. The Total software suite is an appraisal software that is used for appraising properties. Duties included troubleshooting, educating and reporting of issues with the Total software. -
Workforce Management Qa SpecialistHyatt Hotels Corporation Mar 2015 - Jun 2020Kronos software internal support - Import and export of employee / payroll data for the Kronos system. Import from multiple outside systems such as ADP / Peoplesoft for employee data. Export back out to ADP for payroll purposes. Developing, testing and implementing new processes, interfaces, work rules, and accrual polices for the Kronos system. Educating users and managers on usage of the program, editing missing punches, vacation requests, correcting profiles for managers and users to make sure that they are in the correct department. Software quality control, bug reporting and resolutions. Troubleshooting the incorrect pay checks, incorrect pay. Help provide solutions for current and new projects or issues that are presented to the team. -
Note ReviewMidfirst Bank Feb 2015 - Mar 2015Oklahoma City, Oklahoma AreaThe review of House Loans with fixed and changing interest rates to ensure that they were correctly written and to make sure that calculations were correct on the loans as well. -
Software Support TechnicianFinancial Software Systems Sep 2013 - Dec 2014Customer Service – address issues regarding Loan Pro software, including error messages, data incongruencies, retrieval of backup data, installation of software, and guidance for use of the software and all associated hardwareBackup Servers – establish and maintain regularly scheduled backups for customer data for single-office and multi-office loan businessesReporting – run reports on customer data to locate and repair data entry errors.Program Customization – assess customer need and develop plans to create customized programming for specialized loan operations and legal contracts; work with programming department to execute plan.Software and Hardware Installations – provide on-site installation services of Loan Pro software and necessary servers and workstations; instruct customers on use of software, how to perform and retrieve backup data, and how to run reports
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Printer Chat SupportDell May 2010 - Sep 2013Client Technical Support SpecialistTechnical support – provide support for printer and imaging customers via chat system and email.Training – mentoring and training of new personnel in imaging systems department.Documentation – work individually and collaboratively to create technical support documentation and training manual materials for newly hired personnel.Team Support – walk through department to provide escalated call and Tier 2 Support assistance. -
Assistant ManagerSears Holdings Corporation Mar 2007 - Apr 2010Home Improvement Manager/Assistant Automotive Store ManagerPersonnel Management – schedule personnel to work all shifts, including special retail season scheduling; provide conflict resolution, performance evaluations, and up-training for all personnel.Project Planning – establish budget, request materials, and plan necessary personnel to execute projects such as product display areas and special equipment demonstrations.Sales Goals – set new sales goals for all personnel, provide training and means by which the sales goals would be met, and provide sales report tracking to upper management.Inventory Control – ensure all products were ordered/reordered in a timely manner, determined seasonal product needs based upon previous years’ sales reports and trends. -
Tier 2 TechnicianSprint Apr 2005 - Mar 2006Oklahoma City, OklahomaTroubleshooting network outages and device isssues. As Tier 2 mainly delt with the first versions of Palm and Windows phones. Usage tips for customers and also billing if needed. Also worked with other departments on any bugs or issues that we found with the phone or device itself.
Charles Cole Skills
Charles Cole Education Details
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Putnam City West High SchoolBusiness/Commerce, General
Frequently Asked Questions about Charles Cole
What company does Charles Cole work for?
Charles Cole works for Testassure
What is Charles Cole's role at the current company?
Charles Cole's current role is UKG Software Quality Assurance Tester.
What is Charles Cole's email address?
Charles Cole's email address is ch****@****ell.com
What schools did Charles Cole attend?
Charles Cole attended Putnam City West High School.
What skills is Charles Cole known for?
Charles Cole has skills like Customer Service, Technical Support, Leadership, Servers, Vmware, Training, Vendor Management, Troubleshooting, Active Directory, Virtualization, Microsoft Office, Business Analysis.
Not the Charles Cole you were looking for?
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Charles Cole
Currently Working As The International Intelligence Engagements Program Manager At United States Pacific Fleet As Until January 7Th 2025Kapolei, Hi2fsu.edu, us.navy.mil -
1chicagobooth.edu -
Charles Cole
Greater Chicago Area5lbbslaw.com, hinshawlaw.com, srcattorneys.com, srzlaw.com, lewisbrisbois.com5 +131241XXXXX
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3gmail.com, onit.com, brazosport.edu1 +147952XXXXX
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