Charles Cole Email & Phone Number

Oklahoma City, OK, US

Oklahoma, United States

Troubleshoot and provide support for the Total software suite. This includes Total Connect, and Total Sketch. The Total software suite is an appraisal software that is used for appraising properties. Duties included troubleshooting, educating and reporting of issues with the Total software.

Kronos software internal support - Import and export of employee / payroll data for the Kronos system. Import from multiple outside systems such as ADP / Peoplesoft for employee data. Export back out to ADP for payroll purposes. Developing, testing and implementing new processes, interfaces, work rules, and accrual polices for the Kronos system. Educating.

Oklahoma City, Oklahoma Area

The review of House Loans with fixed and changing interest rates to ensure that they were correctly written and to make sure that calculations were correct on the loans as well.

Customer Service – address issues regarding Loan Pro software, including error messages, data incongruencies, retrieval of backup data, installation of software, and guidance for use of the software and all associated hardwareBackup Servers – establish and maintain regularly scheduled backups for customer data for single-office and multi-office loan.

Client Technical Support SpecialistTechnical support – provide support for printer and imaging customers via chat system and email.Training – mentoring and training of new personnel in imaging systems department.Documentation – work individually and collaboratively to create technical support documentation and training manual materials for newly hired.

Home Improvement Manager/Assistant Automotive Store ManagerPersonnel Management – schedule personnel to work all shifts, including special retail season scheduling; provide conflict resolution, performance evaluations, and up-training for all personnel.Project Planning – establish budget, request materials, and plan necessary personnel to execute projects.

Oklahoma City, Oklahoma

Troubleshooting network outages and device isssues. As Tier 2 mainly delt with the first versions of Palm and Windows phones. Usage tips for customers and also billing if needed. Also worked with other departments on any bugs or issues that we found with the phone or device itself.