Charles C. Email & Phone Number

Muskegon, Michigan, United States

Support and customer service for both internal and external customers, including physicians, leaders, staff, and patients.Responsible for working on maintaining and monitoring the computer systems and networks for the practice. This position is tasked with solving complex technical issues and collaborating with team members across all departments and locations to assist them with their technical needs.

Holland

• Provide end user support for PC’s chrome books, laptops, projectors, document cameras and other equipment connected to the school network.• Maintains an accurate inventory database and sends out items for warranty repair. • Address break fix issues and escalate tickets to other staff members as well as assisting with project implementation and life cycle refresh of outdated equipment.• Coordinate with vendors to resolve technical problems with desktop computing hardware and software. • Test and deploy new applications and systems.• Train staff in new hardware and software implementations.• Troubleshoot and repair network connectivity issues.

Muskegon, Michigan

• Conducted lifecycle replacement of new PC’s, imaged and deployed equipment to various departments.• Configuration and installation of various peripherals and networked equipment in a medical/healthcare setting. • Monitor and quickly respond to incoming requests for IT issues

Whitehall

· Providing installation and upgrading services of hardware and software· Implementation of file and email encryption and security policies.· Diagnosing end user system failures and implementing repair solutions in a fast paced manufacturing environment.· Diagnosing printer and other peripheral device failures and implementing repair solutions· Troubleshooting network devices in order to ensure connectivity from the PC to the network· Configuration and troubleshooting of mobile devices, PDA’s and Tablets· Setup and troubleshoot audio/video equipment such as projectors and video conference equipment

Holland

While in this role, I was an important part of maintaining an environment in which guests enjoy high levels of service and fellow employees were motivated to deliver top performance.Reduced churn by qualifying customers and building loyalty through exemplary customer service.Conducted training seminars and one on one Ready Now service to improve customer loyalty and impact store conversion rates.Worked with local businesses to research wireless solutions and create new accounts.

Norton Shores

Support back-office operations to ensure friendly and efficient transactions at checkout. Triage on basic feature to advanced smartphones covering Android, RIM, Windows Mobile and Apple platforms. Assisted with store inventory and merchandising, planogram updates and store audit compliance. Recognized as a “Top Gun” performer for June and July 2012 out of 13 stores for goal attainment in service and repair.Performed repair and replacement of essential components of mobile devices including amoled displays, speakers, buttons, ribbon cables, and interface. Created repair tickets, followup on resolution with customers, and followed warranty guidelines.

Grand Rapids

Laptop imaging and configuration for Grand Rapids Public Schools. Tested product for functionality and installed essential software components.

Grand Rapids

Held several positions within the company at multiple stores in the Grand Rapids area primarily focused on computer sales and technical support. I also had the opportunity to travel the country for a year assisting with the implementation of new store models and the “customer centricity” platform. Met and exceeded departmental sales goals on a consistent basis. Was recognized as “employee of the month” in March of 2009. End user support involving software repair and hardware upgrades on Microsoft and IOS platforms. Performed memory upgrades, virus removals, operating system repair, replaced essential components of PC's and ensured quality control factors.Worked as assistant to home theater installer during the holiday season serving our customers in their homes with top notch service and quality installation.

Ortonville, Mi

Successful family owned residential window cleaning service with 500+ clients. Conducted on-site estimates and marketing, researched new techniques to provide the highest level of quality. Cleaned windows, screens, shutters and storm windows indoors and outdoor.

Auburn Hills

Seasonal employment at the "Excel" training course. Conducted field maintenance, group presentations, training on leadership and team building exercises through real life examples and challenging high and low ropes obstacles.

Microsoft Network Specialist, Computer Networking, A-

General studies, Microsoft Networking, Computer Science

Geology/Earth Science, General, B-