Charlie Roberts Email & Phone Number

Chicago, Illinois, United States

After moving to Japan to support my wife's career, I then had to take care of elderly family members. Looking to apply my skills in technology, analytics, and client interaction to innovative companies

Needed something to do other than teaching English while in Japan for my significant other's expat assignment. I decided giving tours of the world renowned (and complex) Tokyo train system would suit my skills and personality. It was an absolute blast and below I tried connecting how it is very similar to a "normal" job (I suppose one with a desk?). At the end of the day you are still dealing with people.-Meeting and interacting with new people (lean towards extroversion and finding commonalities) -Teaching tourists how to use the system efficiently (sharing information and optimizing)-Pivoting the tour based on guest responses and reactions (reading people and adaptability)-Quizzing them at the end to test their newfound knowledge (dedication to ensure a 5 star experience)The truly memorable experiences were when we enjoyed a meal or drink afterwards while sharing stories about our travels and lives. Everyone loves a good story, don't they?

San Francisco, California, Us

Helping our financial services customers realize maximum value from their Salesforce investment through adoption, best practices, and everything in between. I love showing customers all the cool things they can do with Salesforce and how it applies to their goals.

Chicago, Il, Us

• Collaborate with senior leaders to translate data/report requests on $60B in AUM into visually appealing sales & risk dashboards (Conga and Tableau) allowing management to quickly analyze trends as well as details• Create and debug Apex classes (incl. web services), batch jobs, unit tests, and triggers to reduce manual work and free up time for admins to enhance SF and for users to engage in more selling activities • Develop Lightning components for standard SF visualization (datatables, lists, etc.) as well as using third party libraries (chart.js, etc.)• Build formulas, workflows, email alerts, process builder/flows and other declarative solutions to support day to day tasks and user requests• Migrated users from Salesforce Classic to Lightning• Familiar with Visualforce and Javascript• Utilize third-party apps like Conga, MapAnything and DemandTools (Validity)

Waldorf, De

• Created custom objects, validation rules, workflow rules, roles/profiles, etc. to support and improve internal business processes for Sales and Professional Services groups• Developed Apex triggers, classes, unit tests, and Process Builder flows to handle and streamline more complex business needs like updating records on different objects to sync up data• Built Force.com sites and web forms to assist with external stakeholder submissions like surveys and enhancement requests along with internal submissions like referrals• Constructed VisualForce pages, controllers, and buttons using Apex and Javascript to enhance and simplify data entry to display information in the most practical way• Implemented and maintained app installations like DocuSign and third-party software like JIRA• Assisted with SOAP integrations using oAuth and https authentication to feed Salesforce data to third parties as well as parsing data from third-party web service calls

Waldorf, De

• Performed SQL queries to troubleshoot reporting issues within the Fieldglass application• Updated database tables regarding SFTP, revision times, and other maintenance• Developed and maintained Excel macros and pivot reports for client specific tasks• Managed queue of escalated issues based on client priorities in Salesforce• Used Javascript to write timesheet rules to properly allocate overtime and holiday hours

Chicago, Il, Us

• Developed track plan and profile sheets for CTA Red Line Rehabilitation project. Sheets included rail alignment modifications, drainage, and platform work• Created cross sections for a 3 mile stretch of I-90 Tollway utilizing the Geopak Typical Section Generator and writing ad hoc criteria files specific to the project• Developed macros using VBA in both Microsoft Office and Microstation to help with automating processes

• Created plan sheets for the resurfacing of 9 miles of I-294 Tri-State Tollway• Worked on Tollway Barrier Warrant Analysis

Englewood, Colorado, Us

• Provided curb ramp design for the city of St. Louis• Created design alternatives incorporating bike, pedestrian, and vehicle elements for corridor redevelopment

Chicago, Il, Us

• Utilized Microstation and Geopak for Phase 2 work for IDOT, CDOT, and Tollway projects• Wrote criteria files for cross sections of a five-lane IDOT reconstruction/lane widening job• Quantified construction items to develop cost estimates for multi-million dollar projects

Bs, Civil Engineering

Education record