Charles De Guzman, Mba Email & Phone Number

San Francisco Bay Area

Office of Civil Rights/EEO Programs-* Responsible for monitoring, program planning, evaluation and implementation of the Department of Human Resources’ and SFDPH’s Equal Employment Opportunity (EEO) Program. * Interpret and explain Federal, State, local laws and other EEO policies and procedures on EEO and related disability statutes in response to inquiries from departments, employees, applicants and the public.* Review, evaluate and process Citywide/Department Reasonable Accommodation requests in compliance with Federal, State and local laws.* Respond to discrimination complaints filed with State and Federal agencies.* Participate in depositions and legal proceedings in coordination with City Attorney’s office. * Present information before commissions, boards, agencies and the public.HR Operations-* Supported the largest department(10K+ employees) in the county, which spans across Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital, Rehabilitation Center, 15 primary care health centers, and vaccination sites.* Provide consultation and HR guidance to key stakeholders, which includes management, employees, union representatives, the Mayor’s Budget Office, the City Controller, and the City’s Department of Human Resources. Responsible for interpreting and applying San Francisco’s Civil Service Rules, department policies, Memorandum of Understanding (MOU’s), and labor laws from county, state, and federal level. Advocate for the City’s Merit- based hiring and recruiting while implementing DEIB program.* Hired critical personnel to support the CCSF Covid Response by staffing Covid Command Center, Vaccination sites, Zuckerberg General Hospital, Laguna Honda Hospital, and various clinics across the county.

San Francisco Bay Area

• HR administration• Talent acquisition• Full-cycle recruitment• Manage the Department's LinkedIn recruiter account, job postings, and employer page.• Develop a comprehensive sourcing strategy for vacancies• Built a live Recruiting CRM Database to support the department's talent acquisition needs.

San Francisco Bay Area

Talent Acquisition -• Specialized in connecting talented Accounting and Finance professionals with great companies in the Bay Area. I focused on positions for CFO, Controller, VP of Finance, Finance Manager, Accounting Manager, Sr/Staff Accountant, Payroll Manager.• Responsible for developing and growing Robert Half’s client base and new business opportunities, while introducing Robert Half’s services via telephone and in-person meetings with new and existing clients to expand the utilization of the company’s services. This included the full-cycle of recruiting, evaluating and placing finance and accounting professionals in full-time positions with Robert Half clients. As a recruiting manager I was responsible for candidate screening, interviewing, job classification, compensation, reference and background checks, job analysis, performing in-person and phone interviews with candidates.• Administered appropriate company assessments while making recommendations to company hiring managers. Coordinated interviews with the hiring managers and followed up on the interview process status. Managed internal and external stakeholders to ensure staffing goals are achieved. Communicated employer information and benefits during screening process.

San Francisco

• Analyze firms’ strategy by conducting external and internal analyses, firms’ performance, and competitive advantages. Applied business level planning and general management analytic processes and tools for decision-making. Developed strategy mapping, balanced scorecards, and dashboards holistically to drive firms towards a successful completion of strategic goals. • Built risk and return models, cost of capital calculations, real options in capital budgeting, capital structure theory and practice, leasing, option valuation and the analysis of option-like securities, financial risk management and multinational finance. Applied capital budgeting, capital structure, investment management, and short-term capital management utilizing theoretical knowledge of finance and hands on case studies. Knowledge in U.S. GAAP rules and corporate finance & accounting.• Defined and measured business and financial risk by utilizing risk and return analysis, and distinguish between expected and required returns. Learned how risk affects the valuation of real and financial assets, and techniques for managing risk. Evaluate the corporate governance structures of firms and examine the interactions, from a governance perspective, among firm management, financial markets, and stakeholders.• Applied CRISP-DM methodology and approach to developing, planning usable analytics for data mining projects. Implemented predictive analytics used for deriving value from business data while applying concepts and techniques of cleaning and preparing data.

Tokyo, Japan

• Utilized Web 2.0 tools and applications(blogging, search engine optimization, and social media)• Local search - extracted business profiles created in major search engines, mapped sites, major search directories for business, niche industry directory sites, local media sites.• Social Media Marketing - Created fresh, compelling content that drew followers through a variety of online venues(Facebook, Twitter, Google+, Instagram, Youtube, Pinterest)• Media Purchasing -Secured online banners on websites from markets across the globe. • On-page - examined all the on-page elements that affect how efficiently and effectively the search engine crawler consumes and interprets the content of the company's website.• Analytics - analyzed, tracked, and referred data of website visitors by creating reports to identify the user population demographics and their behavior on website by utilizing Google Analytics, Ginza Metrics, SemRush, Ahrefs.• Content Development - managed writers for the webpage content, social media messaging, blog postings for landing pages.• Link building - Managed the process of getting links from external websites to point to a target site. • Keyword Planning - Utilized Google Keyword Planner to developed and identify keywords and phrases to be used for the website to earn relevance to a targeted topic in search.• Reputation Management - Responsible for maintaining the overall favorable view of the company while mitigating potential damage in social media platform.Pay-per-Click advertising - Created compelling search advertising in Google, display network advertising, affiliate advertising,

Tokyo, Japan

• Provided administrative support to unit director in company communications, marketing strategy, training and development, and talent acquisition.• Developed and proposed marketing outreach to new territories to capture opportunities.HR functions.

San Francisco, California, Usa

• Responsible for business development of the branch business portfolio including deposits, savings, investments, financing, real estate, and SBA loans. Increased deposit portfolio by $27 million dollars.• Provided clients business and service solutions through account registration, troubleshooting, and educating users of Cash Management tools (SaaS/PaaS/Cloud), Mobile Banking, Merchant Service, Intuit Payroll Service, Treasury Management, Remote Deposit online, Express Invoicing.• Performed CRM activities: Customer acquisition— acquisition of the right customers based on known or learned characteristics that drove growth and increase margins. Customer retention— retention of satisfied and loyal profitable customers and channels, and thus grow the business profitably over the long run. Customer profitability— increased individual customer margins, while offering the right products at the right time.• Conducted financial analysis utilizing funds flow, ratio analysis, cash-flow budgets, projections, operating leverage models, credit-analysis, firm-level financial statements analysis while using quantitative techniques.

San Francisco, California, Usa

• Served as a Vice President and provided oversight on all operational activities including risk management, regulatory compliance, audit & control of bank assets. Increased annual deposit by $8.3 million dollars and improved compliance market ranking to top 3 of the San Francisco market region. Developed and trained associates with business development and job responsibilities.• Act as lead partner and advocate for activities to build the bank's business and organization by optimizing Bank of America's resources to drive profitability. • Responsible for HR functions which involved recruitment, employee relations, employee engagement, performance management, career development, training programs, mentoring, payroll, labor law compliance, and on-boarding/off-boarding.• Partner with internal Talent Acquisition to develop a robust talent acquisition strategy for branch personnel to attract the best talent. • Conducted financial analysis utilizing funds flow, ratio analysis, cash-flow budgets, projections, operating leverage models, credit-analysis, firm-level financial statements analysis while using quantitative techniques.• Performed CRM activities: Customer acquisition— acquisition of the right customers based on known or learned characteristics that drove growth and increase margins. Customer retention— retention of satisfied and loyal profitable customers and channels, and thus grow the business profitably over the long run. Customer profitability— increased individual customer margins, while offering the right products at the right time.

San Francisco, California, Usa

• Served as a Vice President and provided oversight on all operational activities including risk management, regulatory compliance, audit & control of bank assets. Increased annual deposit by $8.3 million dollars and improved compliance market ranking to top 3 of the San Francisco market region.• Act as lead business partner and advocate for activities to build the bank's business and organization by optimizing Citigroup's resources to drive profitability. • Responsible for HR functions which involved recruitment, employee relations, employee engagement, performance management, career development, training programs, mentoring, payroll, labor law compliance, and on-boarding/off-boarding.• Partner with internal Talent Acquisition to develop a robust talent acquisition strategy for branch personnel to attract the best talent. • Developed and trained associates with business development and job responsibilities.• Performed CRM activities: Customer acquisition— acquisition of the right customers based on known or learned characteristics that drove growth and increase margins. Customer retention— retention of satisfied and loyal profitable customers and channels, and thus grow the business profitably over the long run. Customer profitability— increased individual customer margins, while offering the right products at the right time.• Conducted financial analysis utilizing funds flow, ratio analysis, cash-flow budgets, projections, operating leverage models, credit-analysis, firm-level financial statements analysis while using quantitative techniques.•NASD Series 6, 26, 36, and State of California Life & Disability Insurance License.

San Francisco, California, Usa

• Served as a Vice President and responsible for the operation of a Bank of America flagship branch in San Francisco's financial district. The branch held half a billion dollars of deposit base, lending portfolio, and retirement/investment portfolio. Provided oversight on all operational activities including risk management, regulatory compliance, audit & control of bank assets. Developed and trained associates with business development and job responsibilities.• Act as lead business partner and advocate for activities to build the bank's business and organization by optimizing Bank of America's resources to drive profitability. • Responsible for HR functions which involved recruitment, employee relations, employee engagement, performance management, career development, training programs, mentoring, payroll, labor law compliance, and on-boarding/off-boarding.• Partner with internal Talent Acquisition to develop a robust talent acquisition strategy for branch personnel to attract the best talent. • Performed CRM activities: Customer acquisition— acquisition of the right customers based on known or learned characteristics that drove growth and increase margins. Customer retention— retention of satisfied and loyal profitable customers and channels, and thus grow the business profitably over the long run. Customer profitability— increased individual customer margins, while offering the right products at the right time.• Conducted financial analysis utilizing funds flow, ratio analysis, cash-flow budgets, projections, operating leverage models, credit-analysis, firm-level financial statements analysis while using quantitative techniques.

San Francisco, California, Usa

• Responsible for business development in consumer/business deposits accounts, savings, investments, financing, and real estate. • Provided clients business and service solutions through account registration, troubleshooting, and educating users of Cash Management tools (SaaS/PaaS/Cloud), Mobile Banking, Merchant Service, Intuit Payroll Service, Treasury Management, Remote Deposit online, Express Invoicing.• Performed CRM activities: Customer acquisition— acquisition of the right customers based on known or learned characteristics that drove growth and increase margins. Customer retention— retention of satisfied and loyal profitable customers and channels, and thus grow the business profitably over the long run. Customer profitability— increased individual customer margins, while offering the right products at the right time.• Conducted financial analysis utilizing funds flow, ratio analysis, cash-flow budgets, projections, operating leverage models, credit-analysis, firm-level financial statements analysis while using quantitative techniques.• Recognized as the number 1 banker out of 150 bankers in San Francisco in 2003-2004 for surpassing key performance indicators. Consistently exceeded all sales goals, by 125-150%. Grew annual Savings/Investments portfolio up to $45 million dollars and real estate booking at $20 million dollars.

Master Of Business Administration (M.B.A.), Finance, Analytics

*Deans List 2016-2018 *Academic Excellence Scholarship Recipient *Graduated Magna Cum Laude Capstone Project: Analysis and evaluation.

Bachelor Of Science (Bs), Corporate Finance

Graduated Magna Cum Laude Dean's List (named in all semesters) Academic Excellence Scholarship Recipient