Program Manager
Managed fifteen (15) 24-hour hospital dialysis programs with 60 direct and indirect patient care staff ensuring proper staffing and operations at all contracted facilities. Ensured efficient staff/ patient scheduling while maintaining a safe environment. Provided leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters. • Responded, resolved and followed up regarding customer service issues in a timely manner.• Ensured compliance and collaborate with contracted facility representatives to maintain a state of survey readiness for internal and external agency surveys with 15 deficiency-free Joint Commission, CMS, OSHA and other agencies’ surveys.• Maintained and prepared QAI data and presentations. Participated and presented at meetings with internal and external representatives leading to a collaborative effort among members. • Ensured a proper orientation and training program for all clinical and technical staff. Ensured that continuing in-services are provided to all clinical and technical staff. Maintained documentation of all training.