Charles Dickson Email & Phone Number

Worldwide, Oo

Led and managed a $194 billion Global Retail and Healthcare client project for customer / member / patient experience, journey, trends, drivers, uses cases and solutions for healthcare, retail and pharmacy including benefit management (PBM). Successfully provided client project deliverables for Analytics, Artificial intelligence (AI), Internet of Things (IoT) and Blockchain. Managed consultants and analysts to provide project workstream deliverables for a $2 billion Hospital System and Health Plan client. Served as Technology Manager enabling Testing, DevOps and DevSecOps model for a $23 billion oil, gas, energy and manufacturing client. Program Manager for information technology (IT) assessment on Release Management (RM), Enterprise Architecture (EA) and Testing with $2 billion Clinical Research and Healthcare client. Conducted and facilitated interviews and working sessions with client’s IT executive leadership. Served as the lead resource for an internal Application Modernization Mainframe to Cloud assessment with a $63 billion Financial and Insurance client. Managed creation of agile playbook for $18 billion Healthcare and Insurance client. Successfully completed Agile Community of Practice (CoP) project charter for client IT executive leadership. Directed and led firm initiatives, proposal development and community involvement projects / events including skills-based volunteering.

Worldwide, Oo

Eden Prairie , Mn, Us

Successfully managed the workload and effort for Portal Content Management Capital Program. Directed and served as the IT Portal Director utilizing Agile Methodologies to successfully launch and manage Optum Corporate and Optum Technology Intranets/Portals. Led Scrum workflows - Sprints, Sprint Planning, Daily Scrums (Stand-Up), Sprint Reviews, Demos, Releases and Sprint Retrospectives including Backlog Grooming. Managed Scrum artifacts - Product Planning, Product Backlog (User Stories and Features), Sprint Backlog, Product Increments, Sprint Burn-Down Charts, Release Burn-Up Charts, Definition of Done (DoD), Velocity, Spike and Tracer Bullet. Hired, coached and developed my team members to offer strategic solutions for Optum customers including business partners. Led and facilitated User Experience (UX) Design sessions. Managed design elements – Visual Design, Information Architecture, Interaction Design, Usability, Usability Testing, Accessibility, WCAG Compliance, Human Computer Interaction including Wireframes. Provided the project planning and management services (initiating, planning, executing, monitoring and control and closing) to successfully execute and complete projects. Responsible for integration management, schedule management, cost management (budget and finance), quality management, resource management, communications management, risk management, procurement management and stakeholder management.

Us

Served as the Product Owner/Product Management/Business Analyst/Project Manager role and capacity for OPTUM Patient Assessment Form (Optum PAF) mobile and web applications. Led Scrum workflows - Sprints, Sprint Planning, Daily Scrums (Stand-Up), Sprint Reviews, Demos, Releases and Sprint Retrospectives including Backlog Grooming. Managed Scrum artifacts - Product Planning, Product Backlog (User Stories and Features), Sprint Backlog, Product Increments, Sprint Burn-Down Charts, Release Burn-Up Charts, Definition of Done (DoD), Velocity, Spike and Tracer Bullet. Provided the project planning and management services (initiating, planning, executing, monitoring and control and closing) to successfully execute and complete projects. Responsible for integration management, schedule management, cost management (budget and finance), quality management, resource management, communications management, risk management, procurement management and stakeholder management. Effectively utilized Product Lifecycle Methodology (PLM) to manage Optum PAF.

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Served as the Technical Lead/Senior IT Business Analyst and Project for UHG IT Corporate Systems’ application development and software/process implementation projects. Led project management tasks, business requirements documentation and testing efforts on the PeopleSoft/Oracle (Enterprise Resource Planning - ERP) General Ledger Restructuring (GLR) project other key enterprise-wide projects. Provided the project planning and management services (initiating, planning, executing, monitoring and control and closing) to successfully execute and complete projects. Responsible for integration management, schedule management, cost management (budget and finance), quality management, resource management, communications management, risk management, procurement management and stakeholder management. Led Information Technology Service Management (ITSM) processes covering Incident, Problem, Change, Configuration and Reporting Management via HPSM and ServiceNow.

St. Louis, Mo, Us

Served as the Senior Business Analyst for Express Scripts and Department of Defense (DOD) Tricare Pharmacy – TPharm Project. Led Business Users, IT Project Teams, and external partners to drive decision making and define requirements for application development for the following projects; TPharm Internal Control Number (ICN), TPharm PDTS DUR, Preauthorization, TPharm Imaging, TPharm TEPRV, Blue Cross Blue Shield of Massachusetts (BCBSMA) Conversion, Medicare Outside Plan Year, and Data De-Identification.

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Served as the Senior Business Analyst/Information Technology (IT) Project Manager supporting the Product Management team in development of new products to be launched as part of the Portal Re-Architecture project. Researched and provided requirements and specification for Pharmacy Benefit Management (PBM) solutions.

Toronto, Ontario, Ca

Served as the Project Manager and Senior Business Analyst for RBC Dain Correspondent Services (DCS) One-Broker Dealer (Access RBC) Project. Efficiently managed solution provider in meeting project budget, schedule, milestones and software releases for RBC Dain Correspondent Services (DCS).

New York, Ny, Us

Developed detail design specifications for enhancements on new products and modules including Lawson ERP. Successfully generated use cases and requirement documentation for application software. Performed testing on certification and release for application software with developers.

Denver, Colorado, Us

Defined and authored requirements based on business need. Authored use cases and technical functionality specifications. Performed vendor analysis, vendor negotiations, ROI Analysis, formal presentations and contributing to the creation and delivery of technical training.

San Francisco, California, Us

Served as a Project Manager completing various projects on business operations and processes for Prime, Renovation, Reverse and Construction lending. Provided the project planning and management services (initiating, planning, executing, monitoring and control and closing) to successfully execute and complete projects. Responsible for integration management, schedule management, cost management (budget and finance), quality management, resource management, communications management, risk management, procurement management and stakeholder management.

Charlotte, North Carolina, Us

Served as the Project Lead for an e-business and e-commerce project to assess and select vendor for e-business and e-commerce solution (B2B and B2C). Conducted research and evaluation of e-business vendors including use cases, demos, testing and utilization of Salesforce as a Customer Relationship Management (CRM) solution. Provided requirements for Web Portal Analytics. Achieved planned results and return on investment (ROI) for assigned projects by effectively utilizing six-sigma to execute and complete project successfully. Certification in Six-Sigma Methodology.

Reston, Virginia, Us

Developed a business process and system to identify and track business opportunities for strategic business units with web-based e-business and e-commerce software tools. Implemented a database for the monitoring and generation of market and industry reports. Gathered and documented end-user(s) and stakeholder(s) requirement(s) using modeling techniques for developing intranet site (Knowledge Management Portal). Served as the Knowledge Management system administrator for the Business Development Council. Provided the project planning. Instituted new procedures to identify and efficiently track business opportunities for strategic business units (SBUs) with web-based e-business and e-commerce technology that improved resources spent in obtaining data.