Charles Dietz Email & Phone Number

Englewood, Colorado

Lead the QA Test Team for Digital Ad Insertion (IP & QAM) as well as the Enterprise (Hospitality) Video solutions. Work with development and architecture groups to gather requirements, documentation, and review test plans.Work with Program Management teams to set timelines and communicate expectations. Hand-off to Operations groups, review test results and risks, triage any bugs that are identified.

Greenwood Village, Co

Broomfield, Co

Manage the National Services Development Test team while still performing previous test duties.Currently working towards automated regression across National Services teams in order to allow Dev Testers the time to focus primarily on new features and bug fixes while ensuring System Integration Test receives a quality product upon hand-off from our team.

Broomfield, Co

• Software development test for the Advanced Technology Group's National Services team - currently focused on National Metadata and Image Server• Experience with Linux, Java, Spring, REST, Oracle, SQL, SoapUI, Selenium IDE, Mongo DB• Experience creating automated test suites with Selenium IDE to test against UI and SoapUI to test REST API• Experience analyzing log files and Java stack traces • Tested code is Java-based in a Red Hat Enterprise Linux environment. RPM-based and using Spring configuration. Large volume data stored in Oracle DB and exposed via REST.• Complete all Production upgrades and Patches across national footprint with no impact to customers.• In an Agile test environment, I take the code from 5 developers and test new functionality and regression before approving it or rejecting it• Work with other development and test groups to troubleshoot issues.• Use Virtualization products to create, upgrade, and maintain suitable test environments.

Charlotte, North Carolina Area

• Designing, developing and executing Video Subscriber Technology test strategy, plans, procedures and test results as well as validating software, hardware and documentation prior to deployment in the existing Time Warner Cable environment.• Reconfiguring test environments and associated platforms to support product testing.• Maintaining and using current problem reporting database throughout the System Verification Testing and Field Testing of subscriber technology products to clearly describe and document problems found during testing.• Working with management to develop, and execute detailed System Verification Test (SVT) schedules for the Test Engineering /Quality Assurance team.• Working with Advanced Engineering, Program Management, and Project Engineering, along with others in the acceptance criteria/verification and packaging of subscriber technology solutions.• Selecting and implementing automated test tools and applications to improve the test process, coverage and cycle time.• Assisting as needed with New Product Deployments in the scheduled hand-off and training of subscriber technology solutions.• Providing technical leadership and mentoring to others.• Assessing system impact and priority of problems encountered and suggesting ways to mitigate risk.

Charlotte, North Carolina Area

• Maintain and operate lab digital head end and VOD platform environments • Integrate ISA compliant platforms into head end environments• Reconfigure test environments and associated platforms to support product testing• Install and upgrade platform software on SA DNCS, Aptiv AppServers, OCAP TSBroadcasters, Mystro AppServers, and various settop client code releases.• Set up, maintain and develop required tools, scripts and simulators to support various product level testing • Support program teams in conducting end-to-end system integration testing for TWC product offerings• Support program teams in the creation and execution of system integration test plans • Support program teams in organizing, documenting and distributing product documents • Assist Integration and Support team in the beta launch of new products and services• Validate product upgrade procedures• Assist in the completion of all required deployment and operation documentation

Charlotte, North Carolina Area

• Maintaining the DNCS, BMS, Applications Server, and Showrunner Servers for Charlotte and Gastonia and outlying areas: troubleshooting issues (software as well as Sun and Intel-based hardware), performing code upgrades, and backing up information.• Managing all the Video On Demand content (Currently 840 hours): Monitoring import of content, propagation to video servers, offer creation, and content deletion upon expiration. Maintaining Tandberg Catchers and AMS servers.• Creating and maintaining digital services including broadcast, Video On Demand, and Pay-Per-View channels; verifying content, branding, and channel information.• Working with the warehouses to provision settop boxes on the DNCS so that they may be staged and issued out to field techs; troubleshooting any staging issues that may arise in the process.

Functioning as an on-site Information Center to answer Guest questions regarding the Disney Vacation Club.Establishing a relationship between the Guests and our sales guides that will be maintained throughout their 40-year commitment.Arranging return visits and specific sales guide requests.Handling incoming calls on eight telephone lines in a professional and efficient manner.

Human Resources/Training & Development position providing personalized service to employees.Responsibilities include coordinating business seminars and formulating qualitative and quantitative measurement methods to provide constructive feedback.Marketing bi-weekly business seminars to the 60,000 Walt Disney World employees via radio spots, bulk emails, and a monthly publication.Maintaining learning resources and answering general questions regarding Walt Disney World Human Resource services.Conducting informal presentations.Guiding employees in identifying available resources for professional or personal development.

1 of 13 UNC students selected from among 400 applicants to participate in Disney's College Program.Attended seminars in which the interns were educated and familiarized with the business methods and practices of the Walt Disney World Corporation.Worked a merchandise position in the Magic Kingdom to earn accommodations including Disney-sponsored housing which I shared with five other interns from around the world.