Charles Odom Email & Phone Number

Built a sustainable travel marketplace with a focus on social impact and inclusion. Innovated in the travel space by building the Painted Circle platform as an alternative to mass-market OTAs, helping travel businesses make direct bookings and keeping more traveler money local. Oversees the ongoing development and expansion of Painted Circle and its mission to be an ethical, sustainable way for travelers to connect with travel providers. Coaches travel businesses on their guest experience strategies, and assists them in creating roadmaps to develop their operations in a sustainable and impactful way.

Global

Developed a global guest experience strategy based on our success in the Berlin and Munich locations. Spearheaded the development of protocols and systems that our team would use at all locations across six countries. Directed the creation of new teams and programs during the acquisition of new branches in new international locations.

Berlin Area, Germany

Product Development, Business Strategy, Partner RelationsDirected our business strategy with a focus on guest experience and revenue management. Oversaw our partner relations with resellers/OTAs, and managed our channel management to enhance our business operations and revenue. Helped our team expand and launch at a second location in Munich.

Berlin Area, Germany

Created training program for our international guide staff. Oversaw recruitment and team management for our Berlin-based crew. Developed new tours and experiences, and systems for consistently receiving top ratings from guests.

Berlin Area, Germany

Delivered historical tours of Berlin to local guests and international travelers.

Washington D.C. Metro Area

Bachelor Of Science (Bs), International Development

Politik Wissenschaft