Building the CX program for USPTO in the new Office of Public Engagement.

Leading the Trademark Office's efforts to understand and improve our customers' experience in protecting their intellectual property, so they can focus on building their businesses and contributing to the U.S. economy.

Improving the trademark customer experience on www.uspto.gov. Served as Acting CX Administrator from February 2020 to June 2020.

- Oversaw programs to vulnerable and underserved communities- Connected with local organization leaders and cultivated ministry partnerships- Managed and trained volunteer ministry leaders- Event planning, management, and budgeting

Communications, content strategy, and grants consulting for Grants.gov.- Managed the Grants.gov Community Blog (blog.grants.gov), official Twitter account (@grantsdotgov), and the Grants.gov Online User Guide.- Researched and synthesized laws, policies, and training resources from across Federal grants to design and develop the Grants Learning Center on Grants.gov.

Communications, training development, technical writing, and grants management consulting for the Department of Justice (DOJ), Office of Justice Programs’ (OJP) Office of Audit, Assessment, and Management (OAAM).

Communications, training development, technical writing, and grants management consulting for OJP's OAAM.

Provided customer service and training to faculty and staff in the use of the university's learning management system.

Developed user documentation for university web systems and edited policy documents.