Acting Customer Experience Director (Detail)
CurrentBuilding the CX program for USPTO in the new Office of Public Engagement.
Jul 2024 - Present
AeroLeads people directory · profile
Charles Thomas Email & Phone Number
Customer Experience Leader at USPTO
at
USPTO
2 work emails found
@uspto.gov
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Leader at USPTO
Location
Arlington, Virginia, United States
Company size
Who is Charles Thomas? Overview
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Quick answer
Charles Thomas is listed as Customer Experience Leader at USPTO at USPTO, a company with 7213 employees, based in Arlington, Virginia, United States. AeroLeads shows a work email signal at uspto.gov and a matched LinkedIn profile for Charles Thomas.
Charles Thomas previously worked as Acting Customer Experience Director (Detail) at Uspto and Customer Experience Administrator for Trademarks at Uspto. Charles Thomas holds Master Of Public Administration (Mpa), 4.0 from George Mason University - Schar School Of Policy And Government.
Company email context
Email format at USPTO
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{first}.{last}@uspto.gov
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AeroLeads found 2 current-domain work email signals for Charles Thomas. Compare company email patterns before reaching out.
Profile bio
About Charles Thomas
My focus is to advocate for our customers' needs using human-centered design to define the problems they face and inform how we improve service delivery.Experience: Customer experience, program management, public speaking, communications, community engagement, and mentoring.
Listed skills include Training, Editing, Newsletters, Microsoft Office, and 22 others.
Current workplace
Charles Thomas's current company
Company context helps verify the profile and gives searchers a useful next step.
Uspto
9 roles
Charles Thomas work experience
A career timeline built from the work history available for this profile.
Customer Experience Administrator For Trademarks
CurrentLeading the Trademark Office's efforts to understand and improve our customers' experience in protecting their intellectual property, so they can focus on building their businesses and contributing to the U.S. economy.
Jul 2020 - Present
Web Communications Strategist
Improving the trademark customer experience on www.uspto.gov. Served as Acting CX Administrator from February 2020 to June 2020.
Sep 2018 - Jul 2020
Director Of Local Outreach, Arlington Location (Pt)
- Oversaw programs to vulnerable and underserved communities- Connected with local organization leaders and cultivated ministry partnerships- Managed and trained volunteer ministry leaders- Event planning, management, and budgeting
Nov 2016 - Oct 2018
Senior Content Writer
Communications, content strategy, and grants consulting for Grants.gov.- Managed the Grants.gov Community Blog (blog.grants.gov), official Twitter account (@grantsdotgov), and the Grants.gov Online User Guide.- Researched and synthesized laws, policies, and training resources from across Federal grants to design and develop the Grants Learning Center on.
Nov 2014 - Sep 2018
Technical Writer & Editor
Crest Creek Consulting
Communications, training development, technical writing, and grants management consulting for the Department of Justice (DOJ), Office of Justice Programs’ (OJP) Office of Audit, Assessment, and Management (OAAM).
Feb 2014 - Nov 2014
Technical Writer
Communications, training development, technical writing, and grants management consulting for OJP's OAAM.
Apr 2011 - Feb 2014
Customer Support Specialist
Provided customer service and training to faculty and staff in the use of the university's learning management system.
Aug 2009 - Apr 2011
Technical Writer Internship
Developed user documentation for university web systems and edited policy documents.
Jan 2009 - May 2009
Team & coworkers
Colleagues at USPTO
Other employees you can reach at uspto.gov. View company contacts for 7213 employees →
GJ
Gyzell Johnson-Smith
Colleague at Uspto
Temple Hills Park, Maryland, United States, United States
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RD
Ray Dean
Colleague at Uspto
Silver Spring, Maryland, United States, United States
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MT
Minh Truong
Colleague at Uspto
Fairfax County, Virginia, United States, United States
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JH
Jamaal Henson
Colleague at Uspto
New Caledonia, New Caledonia
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HR
Helen Rossoshek
Colleague at Uspto
Rockville, Maryland, United States, United States
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YF
Yvonne Follansbee
Colleague at Uspto
Kaneohe, Hawaii, United States, United States
View →
TT
Timothey Tran
Colleague at Uspto
Fairfax, Virginia, United States, United States
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SB
Suzanne Blane
Colleague at Uspto
New York, New York, United States, United States
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NP
Nate Pettican
Colleague at Uspto
Alexandria, Virginia, United States, United States
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NM
Nina Motley
Colleague at Uspto
District Heights, Maryland, United States, United States
View →
Gyzell Johnson-Smith
Colleague at Uspto
Temple Hills Park, Maryland, United States, United States
View →
RD
Ray Dean
Colleague at Uspto
Silver Spring, Maryland, United States, United States
View →
MT
Minh Truong
Colleague at Uspto
Fairfax County, Virginia, United States, United States
View →
JH
Jamaal Henson
Colleague at Uspto
New Caledonia, New Caledonia
View →
HR
Helen Rossoshek
Colleague at Uspto
Rockville, Maryland, United States, United States
View →
YF
Yvonne Follansbee
Colleague at Uspto
Kaneohe, Hawaii, United States, United States
View →
TT
Timothey Tran
Colleague at Uspto
Fairfax, Virginia, United States, United States
View →
SB
Suzanne Blane
Colleague at Uspto
New York, New York, United States, United States
View →
NP
Nate Pettican
Colleague at Uspto
Alexandria, Virginia, United States, United States
View →
NM
Nina Motley
Colleague at Uspto
District Heights, Maryland, United States, United States
View →
3 education records
Charles Thomas education
Master Of Public Administration (Mpa), 4.0
Nonprofit Management Certificate, 4.0
Bachelor Of Arts (Ba), Professional And Technical Writing, 3.9
FAQ
Frequently asked questions about Charles Thomas
Quick answers generated from the profile data available on this page.
What company does Charles Thomas work for?
Charles Thomas works for USPTO.
What is Charles Thomas's role at USPTO?
Charles Thomas is listed as Customer Experience Leader at USPTO at USPTO.
What is Charles Thomas's email address?
AeroLeads has found 2 work email signals at @uspto.gov for Charles Thomas at USPTO.
Where is Charles Thomas based?
Charles Thomas is based in Arlington, Virginia, United States while working with USPTO.
What companies has Charles Thomas worked for?
Charles Thomas has worked for Uspto, Mclean Bible Church, Dmi (Digital Management, Llc), Crest Creek Consulting, and Master Key Consulting.
Who are Charles Thomas's colleagues at USPTO?
Charles Thomas's colleagues at USPTO include Gyzell Johnson-Smith, Ray Dean, Minh Truong, Jamaal Henson, and Helen Rossoshek.
How can I contact Charles Thomas?
You can use AeroLeads to view verified contact signals for Charles Thomas at USPTO, including work email, phone, and LinkedIn data when available.
What schools did Charles Thomas attend?
Charles Thomas holds Master Of Public Administration (Mpa), 4.0 from George Mason University - Schar School Of Policy And Government.
What skills is Charles Thomas known for?
Charles Thomas is listed with skills including Training, Editing, Newsletters, Microsoft Office, Leadership, Management, Writing, and Social Media.
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